COVID-19 Statement

21/05/2020

COVID-19 Statement

21/05/2020
It has become clear that there is a real need and demand for us to increase our servicing availability to help accommodate many of our customers’ needs; not just those of Key Workers.
 
We are pleased to say that from today, our Service Department has reopened to begin accepting customers for pre-arranged bookings only. The plan over the coming weeks will be to progressively increase our capacity in-line with customer demand. 

Please rest assured that all of our facilities have been setup to allow for the required social distancing measures; including displaying 2-metre distancing markings where appropriate. We will be able to complete all servicing and maintenance work without putting you or our staff at risk. For your peace of mind, we have created a Dick Lovett Safety Charter so that you can see the measures we have put in place: view here.

To make a booking:

Our phone lines are now open, so you can call us now to book your Service or MOT using the number below: 

01225 562 704

Your patience and understanding when calling will be appreciated whilst we balance the demand with our staffing levels. 

Or alternatively, please click ‘Book now’ and our team will be in touch with you to book you in: Book now

Please note that during this time we will be unable to provide Collection & Delivery, Loan Cars, Local Drop-Offs or Waiting appointments. Unfortunately, due to the current circumstances, we are also unable to offer a wash and vacuum on your vehicle. We hope to be able to bring these services back in the coming weeks and appreciate your understanding during this period.  

Sales – Collection and Delivery Now Available:  

Whilst our showroom will remain closed until the 1st June at the earliest, we are delighted to say that following the announcement made by the UK Government, we are now able to arrange ‘Collection Appointments’ at our Centre for you to take delivery of your new BMW.  Our Collection Appointments will comply with all social distancing guidelines so that you can collect your new BMW safely.  

We are also pleased to offer a variety of Delivery options should you wish for your new BMW to be delivered to your home.

For those of you who are interested in buying a New or Approved Used BMW, our team is now available to take your enquiries over the phone or via our website. We can provide finance quotations, part-exchange valuations, send you videos of any cars you may be interested in and take orders.

Rest assured that in the interim, we will be working to ensure that our Showroom will be a safe environment for you to visit when we are allowed to reopen, and we look forward to welcoming you back again when that time comes.  

Take care and stay safe. 

All of the team at Dick Lovett BMW Bath.