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ABOUT US, DICK LOVETT BATH

Find out more about what we do and meet our team.

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Ross Campbell

New Car Sales Manager

Oliver Waters

Used Car Sales Manager

Adrian Roddis

Service Manager

Richard Usher

Parts Manager

Derek Hendy

Aftersales Manager

Marianne Vitti

Reception Manager

Jess James

Retail Manager

Simon Maskell

Group Buyer

Saffron Rabey

Local Business Development Manager

David Deska

Sales Executive

Gareth Davies

Sales Executive

Keith Atkins

Sales Executive

James Pinnell

Sales Executive

Justin Campbell-Watson

Sales Executive

Paolo Gravanti

Sales Executive

Steve Comley

Sales Executive

Szymon Leppek

Sales Executive

Dani Porcaro

Service Advisor

Tom Blaxley

Service Advisor

Jason Brear

Parts Supervisor

Martin Jones

Parts Advisor

Neil Hitchings

Parts Advisor

Richard Prince

Parts Advisor

Sam Dean

Parts Advisor

Izzy Bosence

Senior Receptionist

Julie Patton

Receptionist

Ellie Singer

Receptionist

Hannah Glencross

Receptionist

Blase Miller

Receptionist

Sue Humpries

Housekeeper

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Perfect company and all staff from the time you walk in the dock lovitts Gj 62 ukm

Service

Tim was super helpful in accepting my car as a walk-in on the day to repair a slow puncture. Work done in the day, good price, and great service.

Service

Confidence in what you do

Service

The car was returned in immaculate showroom condition.

Service

Because it was all done on time

Service

Prompt service and kept us informed and made us feel valued.

Service

Everything was taken care of - completely satisfied

Service

Good customer focused interaction

Service

Arranged to wait for the service to be done. Was offered refreshments and a comfortable area to wait in.

Service

The services was fantastic and the problem with the seat was fixed.

Service

On time and just as promised

Service

Serviced and clean car

Service

Impressive detailed comments from the engineer. Also a nice touch was to to blacken the outside of the tyres, which made the car look brand new.

Service

Very professional throughout.

Service

Easy to make appointment; efficient and pleasant staff. Receipt of video of vehicle check is helpful and reassuring.

Service

The team at Bath are superb, so much so that we drive an hour to deal with them rather than our much more local dealership.

Service

Staff & quality of service

Service

Always friendly and helpful, welcomed me on entry to the centre.

Service

Pleasant experience providing an efficient, helpful and professional service

Service

They shoved the problem - convertible was not converting! - in the time frame given and the work done was clearly explained. All done under warranty.

Service

Everything that that was needed to be done was carried out to my satisfaction

Service

Very well looked after

Service

Very happy kepted me up dates step by step

Service

Totally satisfied and got my car back on time

Service

No problems everything we my well

Service

All work was completed and as I had a query over some brake noise which was rectified, it was double checked for my peace of mind. Nothing is too much trouble.

Service

Very good

Service

Really well looked after

Service

All staff were very friendly and helpful. Car was ready at the required time.

Service

There was one hiccup that was quickly resolved. My service contact was very efficient and helpful his name was Tom.

Service

The Staff are always very professional and helpful, I have been a Customer at Dick Lovett for nearly 30 years and always been very impressed.

Service

Service provided on time with good video report. Comfortable waiting area and friendly staff.

Service

All went well

Service

Efficient, professional, courteous, helpful, clear.

Service

Always do a good job

Service

Problem was at last resolved

Service

Communication and service has always been impressive, polite and efficient.

Service

Danny was brilliant and took amazing care of me as a customer.

Service

Team work very well together, giving customers an excellent service

Service

All work carried out under warranty with a knowledgeable service technician and advisor.

Service

Nothing more could have been done.

Service

Daniela, the lady who dealt with my car, is the reason I give the service I received 5 out of 5. She was more than happy to answer all my questions & did all she could to resolve my issues as quickly as possible.

Service

Wasn't kept waiting and service delivered as promised

Service

Quick turnaround with comfortable waiting area - difficult to find fault - albeit expensive for an oil change!

Service

I expect a high level of professional service and it was delivered on this occasion.

Service

High level of communication. Excellent service.

Service

Could not fault service

Service

couldnt have been better

Service

Nothing to complain about

Service

Responsive and supportive to their customers

Service

Everything was done as expected

Service

Excellent comms keeping me informed of requirements, costs and timescales.

Service

Were patient and helpful in choosing my new car

Sales

Excellent professionalism throughout.

Sales

Quality service

Sales

Great professional and pragmatic service from Gareth, right through from the initial discussion & negotiation to delivery. There was a delay in delivery, but Gareth kept me informed at all stages and I was very happy with the communication.

Sales

Incredibly straightforward and enjoyable experience dealing with Szymon. He was able to match an existing deal to get my business which was appreciated.

Sales

We were treated like VIPs, every time I was promised a call / email / info etc I got it and Justin Campbell-Watson was so very pleasant and honest and down to earth. I can't thank him enough and I LOVE my beautiful new car!

Sales

Syzmon was excellent and attentive throughout the whole process

Sales

Helpful salesman ( Justin )

Sales

Excellent, was offered refreshment and looked after well

Sales

Top class service from the sales team at Dick Lovett Bath, couldn't do enough for me,

Sales

An excellent experience from the outset. My contact James Pinnell was very polite, very knowledgeable and nothing was too much trouble. He worked very hard and delivered on all his promises.

Sales

Keith has always been available to ask questions and explain things, and explained all the best options

Sales

Everything was explained in depth. There were no pressures to make a decision, everything ran well.

Sales

I was treated like a VIP. Both Paolo and Jess were very helpful. Truly amazing and an asset to your company.