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Perfect company and all staff from the time you walk in the dock lovitts Gj 62 ukm
Tim was super helpful in accepting my car as a walk-in on the day to repair a slow puncture. Work done in the day, good price, and great service.
Confidence in what you do
The car was returned in immaculate showroom condition.
Because it was all done on time
Prompt service and kept us informed and made us feel valued.
Everything was taken care of - completely satisfied
Good customer focused interaction
Arranged to wait for the service to be done. Was offered refreshments and a comfortable area to wait in.
The services was fantastic and the problem with the seat was fixed.
On time and just as promised
Serviced and clean car
Impressive detailed comments from the engineer. Also a nice touch was to to blacken the outside of the tyres, which made the car look brand new.
Very professional throughout.
Easy to make appointment; efficient and pleasant staff. Receipt of video of vehicle check is helpful and reassuring.
The team at Bath are superb, so much so that we drive an hour to deal with them rather than our much more local dealership.
Staff & quality of service
Always friendly and helpful, welcomed me on entry to the centre.
Pleasant experience providing an efficient, helpful and professional service
They shoved the problem - convertible was not converting! - in the time frame given and the work done was clearly explained. All done under warranty.
Everything that that was needed to be done was carried out to my satisfaction
Very well looked after
Very happy kepted me up dates step by step
Totally satisfied and got my car back on time
No problems everything we my well
All work was completed and as I had a query over some brake noise which was rectified, it was double checked for my peace of mind. Nothing is too much trouble.
Really well looked after
All staff were very friendly and helpful. Car was ready at the required time.
There was one hiccup that was quickly resolved. My service contact was very efficient and helpful his name was Tom.
The Staff are always very professional and helpful, I have been a Customer at Dick Lovett for nearly 30 years and always been very impressed.
Service provided on time with good video report. Comfortable waiting area and friendly staff.
All went well
Efficient, professional, courteous, helpful, clear.
Always do a good job
Problem was at last resolved
Communication and service has always been impressive, polite and efficient.
Danny was brilliant and took amazing care of me as a customer.
Team work very well together, giving customers an excellent service
All work carried out under warranty with a knowledgeable service technician and advisor.
Nothing more could have been done.
Daniela, the lady who dealt with my car, is the reason I give the service I received 5 out of 5. She was more than happy to answer all my questions & did all she could to resolve my issues as quickly as possible.
Wasn't kept waiting and service delivered as promised
Quick turnaround with comfortable waiting area - difficult to find fault - albeit expensive for an oil change!
I expect a high level of professional service and it was delivered on this occasion.
High level of communication. Excellent service.
Could not fault service
couldnt have been better
Nothing to complain about
Responsive and supportive to their customers
Everything was done as expected
Excellent comms keeping me informed of requirements, costs and timescales.
Were patient and helpful in choosing my new car
Excellent professionalism throughout.
Great professional and pragmatic service from Gareth, right through from the initial discussion & negotiation to delivery. There was a delay in delivery, but Gareth kept me informed at all stages and I was very happy with the communication.
Incredibly straightforward and enjoyable experience dealing with Szymon. He was able to match an existing deal to get my business which was appreciated.
We were treated like VIPs, every time I was promised a call / email / info etc I got it and Justin Campbell-Watson was so very pleasant and honest and down to earth. I can't thank him enough and I LOVE my beautiful new car!
Syzmon was excellent and attentive throughout the whole process
Helpful salesman ( Justin )
Excellent, was offered refreshment and looked after well
Top class service from the sales team at Dick Lovett Bath, couldn't do enough for me,
An excellent experience from the outset. My contact James Pinnell was very polite, very knowledgeable and nothing was too much trouble. He worked very hard and delivered on all his promises.
Keith has always been available to ask questions and explain things, and explained all the best options
Everything was explained in depth. There were no pressures to make a decision, everything ran well.
I was treated like a VIP. Both Paolo and Jess were very helpful. Truly amazing and an asset to your company.