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Staff are good, was called on the way to a service to be told they couldn't do it.
They went above and beyond to provide me with a very successful outcome to my visit
All staff were friendly and the work was good
Everything went as expected, my service agent was efficient, knowledgeable and polite.
No reason to give a lesser appraisal.
I wasn't happy collecting my car with a known MOT failure fault which was recorded as an "advisory".
A small problem addressed efficiently
see first answer
The whine has not been cured !! I've been told tyre noise not good enough!!
See previous answer - they should have fitted my tyres and made me sign a disclaimer that they were not bmw approved. They basically forced me to drive an unsafe car 200 yards up the road to an independent tyre centre.
They did the work required with no surprises. Service was good.
The work was done promptly and at a time that suited me. The only drawback of having the work done so promptly was that there was no diver available to collect the car or deliver me home. I got a taxi in one direction and a bus in the other.
To expensive for work carried out.
Seamless efficient experience, comprehensive and comprehensible explanations of what's happening with the car.
Always willing to help and make sure I am a satisfied customer.
Helpful and efficient service
In the end problem was resolved to my satisfaction.
Covered the investigation within the guarantee period
Totally professional, above and beyond expectation.
Attention to detail and all work done as required and on time. No hard sell.
Car collected and returned to my workplace by excellent member of staff. All staff courteous and helpful.
Encouraged to book service by Dick Lovett and when I drop my car off being told it is to early. Price increasing between this booking and the next. Receiving emails offering discounts to people who have not booked a service. Overall not good!
I was offered a free wash and vac and a vehicle check. I arrived at 8.30 but the job wasn't completed until 9.50. I am grateful for the inspection etc but it would have been good to have been advised how long this was going to take.
All ok - seemed expensive for s small first service - when compared to my similar engined Mini Cooper at the same garage at the similar service
Communication and pleasant service
Made welcome kept informed good costumer care
Friendly, efficient and trusted.
Good reception it's nice to have a coffee while you wait and then Kieran explained what work needed to be carried out and also did an oil change as it was within 3000 miles of being needed so that was appreciated.
Was told it need to wait until they have space and warranty would help. Took ages to get a hire car
2 hour service slot for oil service - asked to check for radio software update but told not enough time to do it at this visit and would need another appointment.not sure why as dealer had a week to check if update/fix was available or research it
I have always had a great experience from them.
They kept me informed of the process, carried out the additional tasks I asked for and also returned the car to me fully cleaned.
Given the labour charges at the BMW dealership, the service technician's efforts did not meet expectations. The service advisor who managed the corrective action, however, was excellent.
Overcharged, work recommended that had been conducted less than 2 months prior to MOT, and different speculative suggestions made about an electrical failure.
Katrina was so understanding and efficient
They could not do more.
Really bad they did not wash my car. Courtesy car without fuel. Really bad customer service
easy to book, completed on time, fast handover.
Friendly staff that enjoy their job and know what they are talking about. Smaller dealership provides more personal feel.
Excellent service. Collected the car and dropped it back.
The work carried out was as planned and the staff were friendly, helpful and efficient.
My vehicle was booked-in due to a fault with your wheel alignment equipment. I was left completely frustrated in a) getting an update on progress, b) actually talking to someone about my vehicle, c) finally getting a resolution through escalating
car went in had service + front pads and disks and all ok then a week later brake sensor errored and was telling idrive to get pads and discs changed popped into the dealer in passing and they sorted out there and then and washed car for me
car serviced, cleaned and MOTed on time on a Saturday, fitting with my availability
Timely, personal, professional and high quality
Gemma has always looked after me when my BMW is in for service or anything else, whereby she has always been really helpful, nothing is to much to ask, really professional and friendly, which has always been greatly appreciated
All work carried out was excellent and the receptionist/service coordinator was courteous and provided an honest view on advisory items flagged up. Will not hesitate to have my car serviced there again.
I had a problem with the air-conditioning system. My car was collected, repaired and returned. Katrina even sorted things out with BMW so I only had to pay for the labour. That's what I class as caring about the customer and not just the profit.
Top rate service
From our first enquiry about the new car, we received prompt attention and all our options were clearly explained.
Dealt with quickly and efficiently
See above - on fitting my winter tyres from storage the technician clearly did not check the pressures which were front 27 PSI, rear 24 PSI as I discovered when the tyre pressure monitor would not reset.
disappointed that when I collected car with lady receptionist.who was very helpful. the rear windows had been left fully open. I feel I was lucky it was not raining.the rear seats could been very wet
Because I was not as 100% satisfied as usual. I was told that it was an apprentice who booked us in which is why I make particular mention - as he obviously is learning and needs to take notes of customers requests.
from start ti finish it was trouble free...
The service I received was good. I was a little disappointed because the recall part that had to be fitted wasn't in stock which meant I got my car back a day later.
Seems like the service was carried out well
The car was completed on time. There was a good explanation of what had been done, and recommendation of what needed to be done in the near future.
It was as expected and more.
Excellent service overall. Nothing was too much and car returned clean inside and out. Overall cost and time in garage was great.
Good customer service. Just a bit of a wait at pick up
You delivery whats expected.
Again customer service
Steven Comley was very professional and provided us with a great customer experience. Unfortunately we had issues with the car paint protection & tyre kit which was not really looked into but left as "this is the best we can do" not satisfactory.
The delivery of the new car was c.2weeks late. Service was however, good. Disappointed that there were no freebies e.g. car cleaning kit, or umbrella etc. which is what I have had in the past when purchasing a new car.
When a car costs in excess of £80k you expect it to be 100% perfect, mine has been back 4 times and is still not perfect.
Until I paid my deposit the centre, Dick Lovett Bath, were most helpful. After that they were awful. I had to chase them, they got my car order wrong and sold my car to someone else, then got the finance details wrong.
Easy and quick, my children also catered for with drinks, snacks And toys so I could concentrate
The service I received sourced the model and specification I was looking, I was satisfied with the deal to change, and it was all done in a friendly and business like way.
With the exception of some scuffs on the door kick plates and the car only having a quarter of a tank of fuel, I was happy with my experience - especially as the sales rep came in on his day off to conduct the handover.
Derek Owen & Leon Vitti provided a great service
There was was a big scratch on the car, they tried to polish it out 3 times which never done the job & I'm still waiting on the dealership to respond on this matter. Very disappointing being a brand new car.
Very helpful and obliging staff. No complaints what so ever
All l met were so helpful and understanding
Easy, sales guy understood what I wanted
WOULD HAVE BEEN NICE IF I HAD A FULL TANK OF FUEL TO GET ME HOME
Smooth purchase from beginning to end with not one problem.
Henry Bevan should get a personal mention for his assistance with this purchase. He worked hard to find me the right car and the right deal. Whilst he is clearly anoutstanding sales person at no point did I feel under pressure.
Michael Hughes, although new to the position was very helpful, professional, and easy to talk to and listened to our list of requirements.
Henry was very responsive and helpful throughout and made it a very easy process
Constant updates of the vehicles whereabouts, even when the car has a delay because a load plan change.
Delivery date kept going right for reasons I do not understand but I was kept in the picture. Hand over was good
Sales and team at Dick Lovett (Bath) would score 5 stars, only reduced to 4 because of the delay in processing my finance application by BMW Finance.
The salesman Szymon Leppek was very professional and knowledgeable
I think the handover could of been smoother. The car was outside in the pouring rain and there was no unveiling. Could of been more special to reinforce repeat business.
Staff were so helpful and very good
The whole process was great
The Sales Executive was personable and knowledgeable, and communicated well throughout the sales process and handover.
Polite, left to look at car, without interference, updated throughout, easy handover, not too much time.