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ABOUT US, DICK LOVETT BATH

Find out more about what we do and meet our team.

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

Marianne Vitti

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always very thorough with my vehicle leaves me feeling reassured my car is in good shape

Service

Too marks for a great BMW garage.

Service

Service was well organised from booking through to completion.

Service

No complaints and very considerate and attentive staff.

Service

Friendly staff and car returned washed.

Service

Booking my service was very simple. The service was great and the car was completed at the allotted time.

Service

Relaxed wait good service

Service

Great service start to finish

Service

Satisfied but bit expensive .

Service

Good service, priced fairly.

Service

ease to to deal with at Bath from the lady who greeted us on the day and from keiran on collection.

Service

solved the problem

Service

Always very satisfied

Service

Once again very good customer service

Service

its always a pleasure to do business with Dick Lovett Bath as people they are very courteous and polite at all times the showroom is spotless

Service

Theyb did everything I requested

Service

The recall service was carried out well. I didn't know anyone had been in the car. The video health check was impressive, and the customer lounge app is brilliant.

Service

Great service, quick in and out, technicians know what they are talking about, and they actually listen to the customer. The staff are the key here, they make the difference.

Service

Flexible, knowledgeable

Service

Tom was very helpful and polite and kept me informed

Service

1st class service

Service

I cannot fault the service I always receive from the team down in Bath from the initial booking to the hand back of the key I have always been made to feel welcome.

Service

Because they did everything I asked and followed the manufacturer's advice for things that needed doing relating to the age of the car.

Service

Tom on service reception very help and time was spot on which a MOT and service .

Service

My advisor Tom was first class from before I arrived to after I'd left. Excellent customer service.

Service

We have had largely positive experiences at Dick Lovett Bath, the minor lack of information mentioned above being the only exception. Generally, the enterprise is highly professional, polite and efficient.

Service

Only reason for not giving five stars is the waiting time to get served, but we are in a pandemic.

Service

My car is back to normal since it went to BMW

Service

Polite professional efficient

Service

Collection day went very smoothly.

Service

because you covered everything, were reassuring with my Q&A's

Service

no complaints, but only a routine 2 year service.

Service

No problems

Service

Met our requirements for servicing the car and kept us informed

Service

I like the fact that the work to be done in the service is explained in arriving with the car and after the service any details that are important are explained and accompanied with the and video.

Service

Really helpful, let me add MOT to servicing.

Service

First class service

Service

They took time to explain the issue and the work required. They also double checked the issue with the hood was resolved when I picked up the car

Service

I enjoy visit Bath as a small dealership and also North Bristol and Swindon.

Service

Brilliant customer service, work carried out as specified in the timescale and service advisor Tom went the extra mile to sort out issues regarding my EMac service plan for me. Excellent service especially in the middle of a pandemic

Service

All informative about what had been carried out with video and hard copy print out of tyres and brakes.

Service

Car was collected on time, service and warranty repair completed as promised and car delivered home spotless.

Service

As stated in Q1, repair went fine. However, car booked in for MOT on 3/3 at 9:00am for collection at 11:00am for a commitment. 10/10 to Katrina on Service Reception but car not ready until 1155 due, I was told, to furloughed staff so short on testers

Service

I was met on time, completed the paperwork efficiently, contacted regularly whilst at home and informed when my car was ready to collect, without prompting.

Service

Katrina was an amazing help, I can't speak highly enough of her, she was in constant contact keeping me updated with the service

Service

I needed some work done on my car and was specifically on the parts I wanted fitted. The spares team agreed the parts and my service rep (Kieran) obtained a price and phoned me back for the work.

Service

You did what it says on the tin

Service

Completed on time with good customer service

Service

DL contacted me when I needed to book a service. It was easy to agree a date and time. The car was ready for me to collect at the time agreed.

Service

Very efficient

Service

1st class.

Service

The team are great in Bath. Communication was excellent before and on the day. They even gave me a wash and vac voucher to use at a later date as they are not washing cars due the COVID issues we are all facing. Very thoughtful.

Service

Very good customer service; I always feel well looked after

Service

See above

Service

Collection, service, delivery and information were all brilliant

Service

No problem with the recall and tyres were changed as required. Communication was excellent and Katrina kept me informed throughout the day.

Service

Very efficient service, Covid safe and done in a timely fashion

Service

Keep me updated with progress car was ready on time

Service

As above

Service

Polite and very helpful

Service

Done everything I ask for and more

Service

Reliable

Service

Each individual involved treated me with courtesy and ina professional manner - especially Kristina

Service

Professional outfit.

Service

The service representative and team were great from start to finish.

Service

See above.

Service

Great customer service

Service

Same as first answer. Excellent. Efficient. Warm.

Service

Excellent:

Service

See above

Service

As above, plus the follow-up by the service agent was informative and useful.

Service

Good level of service

Service

Jessica was very helpful and professional with my swap over from 2017 vehicle to 2021. She answered all my questions and concerns promptly

Sales

BMW Bath provided a exceptional sales experience. Derek Owen and Steven Comley were excellent.

Sales

The sales guy was totally committed to find me my choice of new car

Sales

Even during the covid ordeal buying my new car has been easy and a pleasant experience.

Sales

Great communication & handover. Justin was excellent & answered any questions we had.

Sales

Good service

Sales

Hand over was efficient and well conducted given current C-19 restrictions.

Sales

The staff are all professional and friendly and want to help you. I found Gareth at BMW Bath to be very responsive and proactive with any questions I had. I am still a little confused with the dash cam app and he is continuing to assist.

Sales

The car was prepared and waiting for us on arrival to a good standard, no complaints at all

Sales

Excellent customer service from Jessica James and Stephen Conley who made the whole process so easy

Sales

Relaxed experience refreshments offered, everything explained perfectly,circumstances not easy as COVID restrictions were in place but everything went smoothly and to plan very pleasant experience well done Paulo BMW Bath

Sales

Quite efficient except the clearance of finance that could have been quicker on the day of purchase

Sales

They did as well as can be expected in these difficult and restricted times and have looked after me well.

Sales

All my questions were dealt with quickly and efficiently by Gareth Davies. The online 'paperwork' was fully explained and completed by Gareth.

Sales

Good communication with sales executive. Steve Comley . He was always happy to help with any questions I asked .

Sales

Buying in Lockdown not ideal and missed the Showroom interaction.

Sales

Gareth Davies reacted quickly to my enquiry and offered me several options, at all times he was proactive but never pushy.

Sales

Excellent. Keith Atkins at Dick Lovett in Bath, kept us fully up to date with the progress of our order and at vehicle handover.

Sales

Very easy process, good communication and friendly sales team.

Sales

In these very difficult "Lockdown" times, it is clearly problematical trying to buy and sell cars. My dealings with Dick Lovett BMW (Mike Hughes), initially on the phone, have been excellent.

Sales

The handover was easy and I was taken to my car as soon as I arrived. All documents were easy to sign as this could take place online. The only downside was that the person who sold me the car could not hand over due to being furloughed.