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Excellent from start to finish
It was a very good experience.
Jemma was most enthusiastic and resourceful in helping me.
Dealt with my requirements well and kept me updated throughout. First visit to Dick Lovett Bath having mainly used Hungerford for the past 15 years and Swindon occasionally. A nice environment with friendly staff.
The advisor has kept me informed at all the time what is happening with my car and offered support
They provided good reception, good information on progress and good pick up experience.
Recall was sorted quickly
Very helpful staff on reception; and knowledgeable service manager.
Job completed on time kept informed of time of collection
Safe, quick, friendly staff and reasonable pricing for the work done.
Well looked after whilst waiting for my car
Good experience from start (booking) to finish (picking up car). Tom kept in contact with updates, and recommended additional service item.
Even in a pandemic, the staff were very considerate, great service.
The car was clean and perfect on collection.
Well organised and professional
Health check video
Simply because it was an excellent service as far as I was concerned
Everything carried out that was required
Always kept informed
It was very good and they kept me upto date with the progress
Prompt timekeeping and attentive to the customer requirements. Very pleasant team of people to deal with.
5 star service starting with receptionists and Initial booking on the phone right through to collection of my car. Well done Tom and team!
Problem diagnosed and rectified
My car needed an MOT/ a service / and work on a recall. All managed very well . I was kept informed constantly.
Service experience was brilliant. Dani always kept me informed and dealt with a difficult situation very well. It's not easy telling someone their car needs lots of work but she did an amazing job, always fully explaining what was happening.
I have no grounds for criticism.
Keep me updated as soon as I booked the service in
Fantastic attentive service, always kept me up to date and very efficient
Even though my car was in for a recall, I was treated extremely well, from the start to the end, I was most impressed. Everybody was very helpful, professional, friendly and kind. It was a wonderful surprise receiving the in depth video and follow up
Everything done away instructions and advice
Excellent service all round
Always very helpful and efficient
Very impressed with overall service, Tom kept us informed through text & sent video. Covid rules were well implemented, so five stars shows you went above & beyond. Well done.
Professional & efficient staff & well presented vehicles.
No issues. Very easy to deal with
Gemma Smart is a fantastic member of your staff , kept me up to date with what was going on with both my recent visits ( one visit for my old 420d coupe before it went back and this week for my 330e ). i can not speak highly enough of Gemma
Katrina looked after me really well. An issue was identified with my car during the service which meant that they needed to keep my car so she organised a lovely loan car and kept me informed all the way through.
Katrina kept me informed of the progress of the MOT and of certain items that needed attention. My car was collected and returned by two very polite and courteous gentlemen and the work carried out to my satisfaction.
They they were very helpful and polite at all times.
Our car was collected and delivered which was very helpful. We were kept informed of progress with the service and any problems were explained well
Efficient, friendly service and costs were as initially agreed.
No hassle and kept informed
The service was completed speedily, efficiently and in a helpful and friendly fashion
The staff were patient and straightforward with my questions and concerns.
Very efficient carrying out my drop off and pick up expience. Kept well informed during service procedure
Dick Lovett did exactly what I asked without pushing unnecessary work that is not vital. The level in good car service practice enhances the trust of its customers.
Collection service was exemplary
Efficient professional service. Designated person dealing with my service. She was excellent. Cannot remember her name.
Service was great at dick Lovett but still need to get the problem sorted in the future
Arranged relatively last minute and easy from start to finish
Everything was just perfect Loan car was ready waiting for me Danni was polite and knew exactly what was going to happen and when Called me later to inform me my car was ready Car retired to me washed serviced and no problem at all
Everything completed to my satisfaction
Excellent COVID-19 protocols in the branch, prompt and efficient service. Particularly satisfied with the 20% discount offer at the time??
I feel confident that the workshop staff were doing their best to check the car and keep it safe.
The customer service from Dick Lovett Bath was exceptional. The staff were friendly and kept me updated throughout the time the car was being serviced with two calls during the day. Special mention for Katrina. Outstandingly helpful.
very good car was in good hands
Very satisfied, due to professional friendly quick, keeping me updated continually with the progress. Thank you
Great customer service, nice loan car, free brake fluid service and air conditioning recharge added to MOT cost.
Good reliable service
Brilliant staff. Very knowledgeable, helpful and friendly. A good 'valued customer' feeling.
Tom's the best
Had quite a long wait but they were very busy
All when exactly as expected, efficient, punctual, polite.
Straightforward service and MOT.
Gemma was great. The problem was solved by the following day. I was very impressed with the service and the loan veivhle.
Katrina was very helpful in keeping me updated.
Having worked within the motor industry for nearly 40 years covering many different brands I can be very critical but, I can say I was very impressed with BMW in Bath.
Very short notice and very efficient.
Gemma took on the problem I had with the car. Kept me informed of the diagnosis and options. She then offered the best solution
Highly efficient, friendly and helpful team who provide an excellent service.
Prompt and efficient service
Easy to book visit. Carried out by friendly knowledgable staff.
Car returned before anticipated time. Pleasant waiting area. Mechanics video report. All staff appeared to be customer focused. Covid regulations adhered to. Finally good coffee.
They fixed the problem and I had car back the next day
Long wait for a date with a courtesy car available whilst in for warranty work. KAT however on the service team was excellent.
So far as is possible to tell without technical knowledge
I think it comes down to communication again. The staff at DL Bath kept me informed and made me feel valued as a customer. I love my BMW and it really enhances my enjoyment of the car to receive such excellent service.
Great service and the correct outcome
I can commend Justin Campbell Watson - brilliant bloke
Swift and efficient.
I was dealing with Paolo Gravanti from Bath dealership I am very happy with he's service, he was really friendly and professional!I will definitely come back in the future again!
The sales executive I dealt with at the dealership (Szymon Leppeck) provided the experience I have always looked for when purchasing a new car, He was efficient, friendly, knowledgeable, helpful, advised and completed everything he said he would.
There were some hicups, issues, etc, but the sales team said what they would do, kept me informed as some dates had a minor slip, but overall did what they say they would.
I was kept informed all the way
We were informed all along the way when purchasing our car and staff were very accommodating and helpful
Great car and a good deal
Very good communications and excellent knowledge of the vehicle from Gareth Davies
Met my requirements and provided great service.
Paolo who sold me my car was excellent through out the whole process and was helpful in making me come to the decision on which car I bought .
All good. No issues on site except for a small delay whilst the finance was all finalised.
The team were excellent
very friendly & efficient service from ordering to delivery
Kept up to date throughout.
We were made to feel comfortable whilst we were there and Szymon was a pleasure to deal with.