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ABOUT US, DICK LOVETT BATH

Find out more about what we do and meet our team.

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

Marianne Lawson

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

They could not do more.

Service

Really bad they did not wash my car. Courtesy car without fuel. Really bad customer service

Service

easy to book, completed on time, fast handover.

Service

Superb service

Service

Friendly staff that enjoy their job and know what they are talking about. Smaller dealership provides more personal feel.

Service

Excellent service. Collected the car and dropped it back.

Service

The work carried out was as planned and the staff were friendly, helpful and efficient.

Service

Timely, personal, professional and high quality

Service

car serviced, cleaned and MOTed on time on a Saturday, fitting with my availability

Service

car went in had service + front pads and disks and all ok then a week later brake sensor errored and was telling idrive to get pads and discs changed popped into the dealer in passing and they sorted out there and then and washed car for me

Service

My vehicle was booked-in due to a fault with your wheel alignment equipment. I was left completely frustrated in a) getting an update on progress, b) actually talking to someone about my vehicle, c) finally getting a resolution through escalating

Service

Gemma has always looked after me when my BMW is in for service or anything else, whereby she has always been really helpful, nothing is to much to ask, really professional and friendly, which has always been greatly appreciated

Service

I had a problem with the air-conditioning system. My car was collected, repaired and returned. Katrina even sorted things out with BMW so I only had to pay for the labour. That's what I class as caring about the customer and not just the profit.

Service

All work carried out was excellent and the receptionist/service coordinator was courteous and provided an honest view on advisory items flagged up. Will not hesitate to have my car serviced there again.

Service

Top rate service

Service

From our first enquiry about the new car, we received prompt attention and all our options were clearly explained.

Service

Dealt with quickly and efficiently

Service

disappointed that when I collected car with lady receptionist.who was very helpful. the rear windows had been left fully open. I feel I was lucky it was not raining.the rear seats could been very wet

Service

See above - on fitting my winter tyres from storage the technician clearly did not check the pressures which were front 27 PSI, rear 24 PSI as I discovered when the tyre pressure monitor would not reset.

Service

Because I was not as 100% satisfied as usual. I was told that it was an apprentice who booked us in which is why I make particular mention - as he obviously is learning and needs to take notes of customers requests.

Service

from start ti finish it was trouble free...

Service

The service I received was good. I was a little disappointed because the recall part that had to be fitted wasn't in stock which meant I got my car back a day later.

Service

Seems like the service was carried out well

Service

As above

Service

The car was completed on time. There was a good explanation of what had been done, and recommendation of what needed to be done in the near future.

Service

Excellent service overall. Nothing was too much and car returned clean inside and out. Overall cost and time in garage was great.

Service

It was as expected and more.

Service

Again customer service

Service

Good customer service. Just a bit of a wait at pick up

Service

You delivery whats expected.

Service

Friendly helpful staff and efficient service. No complaints at all.

Service

The soft close on my glove box was not repaired, the service desk did say they would be in touch , but to date they have not

Service

All questions answered no issues with the service.

Service

I was kept informed of progress every step of the way. A health check was also performed in addition to the planned work.

Service

As above staff are always helpful & friendly

Service

There was some confusion over what was and was not covered under my extended warranty and I had to resolve this myself which slightly annoying and took the edge of an otherwise good experience.

Service

well looked after and kept informed

Service

I find the people very helpful and attentive, particularly Kierran

Service

It would have been higher, but your 'Business Centre' in Bath, has not changed in years. A Windowless Broom Cupboard, NOT twenty first century and not BMW!

Service

Very satisfied within the limited context of the service needed

Service

Very good.

Service

I expected better from a main dealer

Service

I paid £330 for the same tyres that I had been offered by the assistant for £700. The car was cleaned but I feel that the service was not up to the standard of my expectations. I am sorry too say I will not be bringing it back again.

Service

mot and service completed in the 3 hour time slot .

Service

I was kept up to date, all aspects dealt with well

Service

The customer service from Katrina was excellent as usual. However the car continues to show a "Service required" light.

Service

I took my car in because it had a drive train problem and was having surges of power and losing power. It turned out it needed a new EGR valve - when I took it is there was a recall on the vehicle from October 2018 on EGR coolant.

Service

The general service has improved immensely since taking over from Wellsway

Service

Customer service is totally understood by the service team

Service

knowledgeable staff and a BMW stamp in the book - well key fob actually

Service

Staff always polite, but on this occassion although initally I thought the creaking seat issue had been resolve, it has returned! Both my wife & I are on our third BMW's and my latest is the first with a creaking seat!

Service

Staff were good but working in cramp facility

Service

I will bring my car there again as it is in a good location for a walk into Bath. Plus the great service from the staff there.

Service

No problems at all told me how much it would cost before going so no nasty surprises

Service

The appointment was prompt and convenient

Service

Always a high quality service

Service

Phone system is poor. Expertise is very variable. From very good to poor.

Service

Within 30 minutes of collecting my car from its service the engine warning light came on and I had to return to the garage to get it fixed, so not the best experience. The issue was resolved quickly once I returned to the garage, at least.

Service

Mainly down to Kat

Service

The MOT and Vehicle Inspection were, as far as I can tell, well

Service

Booking in OK. I had to phone three times to find out when I could collect the car. I was informed three times that I would be rung back to inform me of the time. No call came at any time. Not good enough.

Service

Felt the oil service, although it included a valet, was a little lengthy. Otherwise, happy with the actual service.

Service

my car had an MOT at the last visit. I was surprised that the right hand side dipped beam headlight fault was not detected adn rectified during the MOT test (according to the service plan / lease car contract that this vehicle is on)

Service

Just wish it could be a little cheaper...

Service

The technician who dealt with my service omitted the cost of my MOT from the final invoice (£39.99) and I needed to remind him to include it.

Service

See above answer. Felt like I mattered and delivered a solution that worked.

Service

Everything happened according to plan on the day.

Service

I had to return my car to BMW for a recall. After the job was done, my car was given a clean inside and out,

Service

I was well looked after whilst waiting for the service to be completed on my vehicle; the results of the service were immediately available to me and my car returned to me ahead of schedule.

Service

Service is always first class but the price is eye watering

Service

Phones are unanswered for long periods when trying to speak to the service department. I was kept waiting in reception (deserted except for me) for 15-20 minutes when booking in for this service. No apology was given.

Service

Katrina was great.

Service

No problems

Service

quick and competent

Service

The state of the returned call was terrible with oil on the leather and dirty footwells.

Service

My needs have been well looked after

Service

Service from Katrina was great. Explained the service, provided an office to work in, etc.

Service

The service was fine but I am still unhappy about the service which I received last time and the bad experience is overriding anyth8ng positive especially as it was not resolved.

Service

Fast Lane service supposed to take 90 mins, was more like 3 hours.

Service

The salesman Szymon Leppek was very professional and knowledgeable

Sales

I think the handover could of been smoother. The car was outside in the pouring rain and there was no unveiling. Could of been more special to reinforce repeat business.

Sales

Staff were so helpful and very good

Sales

The whole process was great

Sales

The Sales Executive was personable and knowledgeable, and communicated well throughout the sales process and handover.

Sales

Polite, left to look at car, without interference, updated throughout, easy handover, not too much time.

Sales

Mike is brilliant and I would happy by from him again even if it isn't a BMW.

Sales

A suggestion for future sales - consider giving at least one of the keys with the stainless steel key ring related to the model of car. Would be a nice touch for repeat customers.

Sales

Can't fault any part of the process or service provided. That said my wife got some floweres when the car was ready to pick up at the showroom and I just had to make do with having a new car :-)

Sales

The salesperson was very helpful and quickly found a car for me when my other car became unserviceable.

Sales

The car is the first automatic vehicle that I have purchased and the eight speed gearbox together with the smooth comfortable ride, it has exceeded my expectations

Sales

Our car is contracted through the Motability scheme which is an extremely efficient and worry-free scheme. Our Motability advisor, Gareth, was very knowledgeable and made the whole experience smooth and problem free.

Sales

Very helpful, able to stall the car while I had my operation and release it to me when I was ready.

Sales

Sam Hadfield, the sales executive, was very knowledgeable of the car, specification and options available, and made the whole car buying experience pleasant and exciting.