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Great service , very well looked after by Katrina.
everything went smoothly.
Everything went well
Excellent service and communication from Katrina ( hope I have spelt her name correctly), an asset to Dick Lovett
Good staff. Smart showroom. Liked the video of the inspection.
Efficient service from staff; care taken in respect of safety and protection of customers and car ready within a few hours.
Was told what would happen. It was a big service but it was carefully explained to me more than once. Found an additional fault with the boot opening and fixed that on the same day as well. Just great service.
M.O.T done and brake flued changed no problem.
On this occasion work that was requested, required and recommended was carried out within the time scale.
The service department were rude and my car was handed back filthy.
Receptionist was very polite. Gemma phoned me straight away to say what was happening with my car. Gave me time that would be ready by, phone call to say ready. Car had been cleaned inside and out
Staff were really good during my recent visit kept me up to date and explained everything before and during visit
Fast, efficient and convenient service.
My car was kept overnight when I was told it would be a 2-3 hour health check. I dropped the car off before 10am. I had to phone up several times to get updates. The health check was good.
car now runs and drives well
Job completed early Fixed
Car running well
All the requirements and procedures for the day had been explained in advance, and took place as expected in a professional manner. The video report received during the morning was a positive outcome and t service was completed sooner than anticipate
Everything which was promised was delivered.
Good communication, kept informed of ongoing costs.
Satisfied with the service,
Cannot fault the work done & was completed on time.Top marks especially to my service advisor Katrina Eveson,such a friendly person to talk too & a smile on her face,Katrina excels in her work & i cannot praise her highly enough,top work Katrina.
Always satisfied with their assistance
Fast friendly service
Always have the same Experience at dicklovett Bath. Friendly helpful and all that
Great dealership facility, friendly helpful staff who use their initiative to deliver a great proactive service.
All was done very efficiently and in a timely manner.
My needs were satisfied and the showroom was hospitable
Service adviser Kieran Gardner is always friendly, attentive and responsive, Nothing is too much trouble - he is a real asset to your business
Excellent customer service
Good customer service. Appreciated the video tour around the car during the MOT. Covid 19 protocols being followed but still had refreshments and comfortable chairs if you were waiting.
Prompt efficient service
Difficult times at the moment but the staff worked differently to keep colleagues and customers safe and keep me updated over the phone with updates and progress
I received good, efficient and friendly service from all the staff I came into contact with.
Great job, well executed
due to current circumstances everything was prepared well and I was happy with the service
It was easy from start to finish. There was a little mix up but all sorted properly.
Friendly people, know what they are doing, very quick service.
No problems at all. Work carried out as agreed. Kept informed of progress.
despite the current covid situation everything was carried out efficiently and safely
The staff were very accommodating
Dick Lovett at Bath went out of there way to accommodate me. Fantastic service. well done ??
As above answer.
The sales person was very helpful in sorting out the details of my purchase and some post delivery issues associated with the predelivery checks which had not been completed.
My experience with Dick-Lovett Bath was positive and I appreciate that I am a more picky customer who asks lots of questions during the process. Thanks to Szymon for all his help but also Derek Owen who was brilliant in Szymon's absence.
We have purchased 2 BMWs through Justin Campbell-Watson at Bath in 2016. It was a pleasure to deal with him again in respect of the new purchase. The test drive "sold it" to us and we were very pleased to take delivery. Trade in worked very well.
Justin was excellent at communicating the process, delays due to Covid, new delivery dates and so on. Dealership reacted well to the changes required for Covid safe working environment and car sales.
I felt valued as a customer, all my questions were answered and I never felt rushed into making a decision.
Everything went very smoothly
All staff have been efficient and courteous
Garage and salesman first class
always a Pleasure experience and with justin helpfull happy bubbley person and takes time to help you and the cars are Percentage very well we love ours
Best it could be in Covid 19
All questions answered and all help given where needed. Friendly service.