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ABOUT US, DICK LOVETT BATH

Find out more about what we do and meet our team.

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

Marianne Lawson

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Service adviser Kieran Gardner is always friendly, attentive and responsive, Nothing is too much trouble - he is a real asset to your business

Service

My needs were satisfied and the showroom was hospitable

Service

Excellent customer service

Service

Good customer service. Appreciated the video tour around the car during the MOT. Covid 19 protocols being followed but still had refreshments and comfortable chairs if you were waiting.

Service

Difficult times at the moment but the staff worked differently to keep colleagues and customers safe and keep me updated over the phone with updates and progress

Service

Prompt efficient service

Service

I received good, efficient and friendly service from all the staff I came into contact with.

Service

Great job, well executed

Service

due to current circumstances everything was prepared well and I was happy with the service

Service

It was easy from start to finish. There was a little mix up but all sorted properly.

Service

Friendly people, know what they are doing, very quick service.

Service

despite the current covid situation everything was carried out efficiently and safely

Service

No problems at all. Work carried out as agreed. Kept informed of progress.

Service

The staff were very accommodating

Service

I was happy with all aspects of my service.

Service

Very efficient

Service

My BMW is now serviced and MOT'd and completely up to date in the slightly relaxed period of lockdown.

Service

Work carried out to my satisfaction.

Service

Good friendly effects service

Service

Good communication great service

Service

Service was very good despite being the first days back after lockdown. Video of underside of car was helpful.

Service

Good communication and work completed

Service

All good

Service

Good attention to customer safety during the Covid-19 situation. Positive follow-up on the vehicle. A slightly earlier than anticipated return of the vehicle.

Service

Always received very good service

Service

Given the current safe distancing it worked out well. It took a while to get in touch but again you are operating under unprecedented circumstances.

Service

always a Pleasure experience and with justin helpfull happy bubbley person and takes time to help you and the cars are Percentage very well we love ours

Sales

Best it could be in Covid 19

Sales

All questions answered and all help given where needed. Friendly service.

Sales

I had good service at the time of initial order but the subsequent customer service left much to be desired. I had to do all the chasing of the dealership despite being promised that they would contact me. Their Covid19 procedures were not good.

Sales

Just overall treatment very good Derek was very helpful