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ABOUT US, DICK LOVETT BATH

Find out more about what we do and meet our team.

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

Marianne Lawson

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service , very well looked after by Katrina.

Service

everything went smoothly.

Service

Everything went well

Service

Excellent service and communication from Katrina ( hope I have spelt her name correctly), an asset to Dick Lovett

Service

Good staff. Smart showroom. Liked the video of the inspection.

Service

Efficient service from staff; care taken in respect of safety and protection of customers and car ready within a few hours.

Service

Was told what would happen. It was a big service but it was carefully explained to me more than once. Found an additional fault with the boot opening and fixed that on the same day as well. Just great service.

Service

M.O.T done and brake flued changed no problem.

Service

On this occasion work that was requested, required and recommended was carried out within the time scale.

Service

The service department were rude and my car was handed back filthy.

Service

No complaints

Service

Smooth transition

Service

Receptionist was very polite. Gemma phoned me straight away to say what was happening with my car. Gave me time that would be ready by, phone call to say ready. Car had been cleaned inside and out

Service

Staff were really good during my recent visit kept me up to date and explained everything before and during visit

Service

Fast, efficient and convenient service.

Service

My car was kept overnight when I was told it would be a 2-3 hour health check. I dropped the car off before 10am. I had to phone up several times to get updates. The health check was good.

Service

car now runs and drives well

Service

Job completed early Fixed

Service

Car running well

Service

All the requirements and procedures for the day had been explained in advance, and took place as expected in a professional manner. The video report received during the morning was a positive outcome and t service was completed sooner than anticipate

Service

Everything which was promised was delivered.

Service

Good communication, kept informed of ongoing costs.

Service

Satisfied with the service,

Service

Cannot fault the work done & was completed on time.Top marks especially to my service advisor Katrina Eveson,such a friendly person to talk too & a smile on her face,Katrina excels in her work & i cannot praise her highly enough,top work Katrina.

Service

Always satisfied with their assistance

Service

Fast friendly service

Service

Always have the same Experience at dicklovett Bath. Friendly helpful and all that

Service

Great dealership facility, friendly helpful staff who use their initiative to deliver a great proactive service.

Service

All was done very efficiently and in a timely manner.

Service

My needs were satisfied and the showroom was hospitable

Service

Service adviser Kieran Gardner is always friendly, attentive and responsive, Nothing is too much trouble - he is a real asset to your business

Service

Excellent customer service

Service

Good customer service. Appreciated the video tour around the car during the MOT. Covid 19 protocols being followed but still had refreshments and comfortable chairs if you were waiting.

Service

Prompt efficient service

Service

Difficult times at the moment but the staff worked differently to keep colleagues and customers safe and keep me updated over the phone with updates and progress

Service

I received good, efficient and friendly service from all the staff I came into contact with.

Service

Great job, well executed

Service

due to current circumstances everything was prepared well and I was happy with the service

Service

It was easy from start to finish. There was a little mix up but all sorted properly.

Service

Friendly people, know what they are doing, very quick service.

Service

No problems at all. Work carried out as agreed. Kept informed of progress.

Service

despite the current covid situation everything was carried out efficiently and safely

Service

The staff were very accommodating

Service

Dick Lovett at Bath went out of there way to accommodate me. Fantastic service. well done ??

Sales

As above answer.

Sales

The sales person was very helpful in sorting out the details of my purchase and some post delivery issues associated with the predelivery checks which had not been completed.

Sales

My experience with Dick-Lovett Bath was positive and I appreciate that I am a more picky customer who asks lots of questions during the process. Thanks to Szymon for all his help but also Derek Owen who was brilliant in Szymon's absence.

Sales

We have purchased 2 BMWs through Justin Campbell-Watson at Bath in 2016. It was a pleasure to deal with him again in respect of the new purchase. The test drive "sold it" to us and we were very pleased to take delivery. Trade in worked very well.

Sales

Justin was excellent at communicating the process, delays due to Covid, new delivery dates and so on. Dealership reacted well to the changes required for Covid safe working environment and car sales.

Sales

I felt valued as a customer, all my questions were answered and I never felt rushed into making a decision.

Sales

Everything went very smoothly

Sales

All staff have been efficient and courteous

Sales

Garage and salesman first class

Sales

always a Pleasure experience and with justin helpfull happy bubbley person and takes time to help you and the cars are Percentage very well we love ours

Sales

Best it could be in Covid 19

Sales

All questions answered and all help given where needed. Friendly service.