I have used dick Lovett in Bath a few times and you are always treated well.
I have been using them since 1993 and refused to go to the Bristol BMW dealers even when it was slightly cheaper because the service was so much better here.
As above, Lauren took care of everything and my car came back with the fault resolved.
Reguested a loan vehicle for the day before service on my wifes BMW, this didnt happen. On the day of service got into the loan vehicle fuel light flashing only 24 miles this was more inconvenience.
The brake fluid service was performed as expected but see response to Q4.
See the reason above. A half hearted sorry doesn't work.
The whole experience from phoning to book, reception area etc is so much improved
Waiting area not particularly nice
I have always found the sales side ok but after sales customer service a bit lacking. Although having said that the questions I had during my visit were answered to my satisfaction. The service rep I dealt with was polite and friendly.
All that was required to be done was done
as previously explained - I have driven fleet cars for some 50 years + - this is my first time having a BMW & there is 'no comparison' to the professional treatment i have received from BMW compared to many, many other car suppliers I have had experi
No hassle and everything done to my liking
One star missing.....often the wait to have the phone answer is unacceptable
Since our initial problem came to light I can't really fault the staff at Dick Lovett who have been very patient with us and always professional.
The itemised bill is rather confusing - but glad it was less than the estimate. Booking for a check before the 3 year warranty ends - and to check on a muffled exhaust - I was told there was an exhaust recall. On the day there were no exhaust parts.
Had to leave the car at 8.30 am and pick up at 5pm no courtesy car available had to rely on public transport to get home from Bath ( a distance of 10 miles)and pick up car at the end of day.Poor radio reception not corrected, was told no problem
Now very comfortable servicing arrangements
Only let down by lack of courtesy car availability - however, I accept that I could have waited another two weeks to get one (one month after making the booking request)
Always helpful and friendly.
Service and staff were great
Friendly, courteous staff.
Expensive for an oil change. The car came back dirtier than when it went in. You did wash it, but water marks were everywhere. I had to re-polish when home. Dirt and grime over the passenger seat. Unable to fix seat.
It was adjusted to suit my timings, as well as being efficient.
As above - Good cars and good service
my car was taken into the service centre with a fult and the part was on a 3 month back order , I was supplied with an equivalent vehicle fro th start , kept informed of progress. the part turned up early and was fitted and car returned within 2 days
I got back the car in just well under 2 hours which is great!
Once car was recovered to Dick Lovett Bath, I had to chase updates on what was happening . The only proactive contact was via a text telling me how much my tyre would cost. Car was not washed, but apology was offered & free car wash at another time.
Sometimes the wait to be seen can be frustrating especially when you arrive for an appointment and then not seen until 20 mins after.
Work was done promptly and I was given an excellent courtesy car for the day.
it all worked wonderfully well
Reasonable price, comfortable waiting area and good price.
Fantastic service from Lauren Marshall who kept me informed of progress throughout, always promptly returned my calls and even resolved an issue with my coolant which was unrelated to the recovery. She definitely went the extra mile. Thank you!
Always helpful and considerate
Excellent customer satisfaction - friendly professional service
It was too difficult, and it took too long, to get a response. In the end, I had to use BMW Emergency Assist for the second time, in order to get the process going.Luckily, it was a reasonably smooth process from there on, but it cost me half a day.
Friendly advisor providing clear advice and updates with work completing within advised time.
Car had been cleaned. Reception staff were very helpful.
Took like neer than expected but st least I was advised.
This is our 5 th BMW car. We have never had a problem because the product is so reliable AND we keep to the recommended service.
the 2nd time i have arranged a collection for my car and both times the car has not been collected until late morning/lunch time and only after i have called to see if they have forgotten so by the time the car get to the workshop they need my car fo
Always happy to deal with everyone at Bath - theyre all such nice people
Good customer service ,treated well and shown respect.Like the video of the car inspection and commentary, means I can see for myself where any problems might be instead of just relying on what someone tells me.
Everything was carried out to my satisfaction
informed that car would be ready between 5/5:30 on the day, that he (Gavin) would call me if any issues. No call, drove in (30 mile roundtrip) arrived at 5:45 to be told my car was still on the ramp. 6:20 now and they would need to keep car.
Excellent service. Job done on time
It would be helpful if you matched your advertised service with the action on the bill - it should not be for customers to be left wondering is this what I should be getting.
Adrian Roddis goes above and beyond consistently. I will not go anywhere else for my service requirements.
At dick Lovett Bath the service team are excellent especially katrina
Overall very well looked after and everything explained very clearly
Very friendly and efficient service via Lauren Marshall
The car was taken to Dick Lovett Bath under our extended warranty. The service we received was very good.
I was kept in the picture about my service delivered home and then the car was brought back to my home again. Wonderful
The lady that had been dealing with my car was really nice but Im still having issues, Ive been charged for something that hasnt been fixed and just been messed about.
Very accommodating, staff very friendly and efficient.
Friendly staff who are always willing to help. Free WiFi, Coffee & Cake
The service was carried out efficiently and the staff were very helpful, I am in a wheelchair.
I was kept waiting for over 15 minutes before I saw a Service Agent following my checking in at Reception. Also, I had to chase up the video on the Healthcheck Check on my car. I have made my displeasure know to Leon Vitti at BMW Dick Lovett in Bath.
MY CAR WAS TAKEN AS PER BOOKING & RETURNED AS PER BOOKING & ALL CLEAN AT THAT.
Everything was exceptional
Customer service is good but the mechanic has been rude and given unsatisfactory service by not repairing the part of the car that is needed.
Waited over a week for part delivery, to rectify a defect that also made the car unsafe to drive ( I was unaware of this for over a month before the service). Can you confirm that BMW have been aware of this to avoid the potential danger to car users
really hard to book a sensible date for servicing. The switchboard is not at teh branch so you can't speak tpo staff you know. When you do want to speak with someone no one is avaialble. In the end I had to call BMW Uk to get my enquiry resolved!"
Any concern I have had so far has been dealt with exceptionally well.
There was a very long wait in the morning to hand over the car. The wait was even longer when I came to collect the car. At reception I was told that your operative would be informed that I was ready, but waited 15 minutes and had to ask for my car
Car booked in, work completed then returned to place of work earlier than agreed.
Car was ultimately repaired free of main charges (costs taken over by BMW) but the whole process took five days (car off road) with no replacement vehicle available, (hire car needed on two days).Also three week delay till first available service
Service carried out as planned and on time. Car returned cleaned in and out
Clearly a lot busier than when it was Wellsway but still pretty good.
It turned out that the works were covered by the warranty, and the car came back sparkling because they washed it!!!!
It is just a pleasure toDeal with your Bath showroom. We are just 2 wrinklies and, whilst we love the car modern technology is a nightmare toUs.
We needed our car back earlier than normal to ensure we could collect our kids from the childminders, the service lady made sure our car was available in good time.
Things went ok no problems
Service from Lauren was very good
Speed of reception when dropping car off was poor.
They were accommodating at all stages and treated me almost as a friend of the business.
Good service Disappointed with after service experience
My car was not cleaned inside .
good move to provide a health check. This done in a very professional and friendly manner
Overall very good service
The technical work was satisfactory, as far as I know. However, upon returning home, I examined the paperwork and found an error in the Health Check paperwork. I contacted the Service Rep who agreed that form was incorrect but could not be altered.
Service experience was great however, comments made when discussing the courtesy car left me annoyed.
MOT was carried out in time I was told it would take, at price cheaper than many other garages you see quoted.
Handled by just one person
Always treated with the greatest courtesy. Time is always given, everything is well explained, no pressure or feeling of being indecisive. Pleasant doing business here.
First time dealing with Dick Lovett, but wow, what a dealer, and what a gentleman Alex is. He even came in on his day off to do the handover.
Process & care was very good. Despite the best efforts of the enthusiastic & warm sales assistant though, it's never going to be the most fun experience (lots of £, lots of forms, lots of time to make sure everything's correct).
The sales person Sam Hadfield gave a very personal level of service and had excellent product knowledge
excellent service. attention to detail. very helpful. respond to phone calls/emails promptly. made the whole purchase experience much easier.
Professional knowledge and delivered the car when promised. Derek Owen was outstanding
As stated above, the BMW centre was professional and welcoming. It gave the impression of cleanliness and order, and provided refreshments too.
Derek Owen at bath Bmw delivers an excellent customer buying and delivering experience. He has fantastic customer service skills and excellent product knowledge.
At the time, everything was smooth and satisfactory.
Dick Lovett BMW
Bath
