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They could not do more.
Really bad they did not wash my car. Courtesy car without fuel. Really bad customer service
easy to book, completed on time, fast handover.
Friendly staff that enjoy their job and know what they are talking about. Smaller dealership provides more personal feel.
Excellent service. Collected the car and dropped it back.
The work carried out was as planned and the staff were friendly, helpful and efficient.
Timely, personal, professional and high quality
car serviced, cleaned and MOTed on time on a Saturday, fitting with my availability
car went in had service + front pads and disks and all ok then a week later brake sensor errored and was telling idrive to get pads and discs changed popped into the dealer in passing and they sorted out there and then and washed car for me
My vehicle was booked-in due to a fault with your wheel alignment equipment. I was left completely frustrated in a) getting an update on progress, b) actually talking to someone about my vehicle, c) finally getting a resolution through escalating
Gemma has always looked after me when my BMW is in for service or anything else, whereby she has always been really helpful, nothing is to much to ask, really professional and friendly, which has always been greatly appreciated
I had a problem with the air-conditioning system. My car was collected, repaired and returned. Katrina even sorted things out with BMW so I only had to pay for the labour. That's what I class as caring about the customer and not just the profit.
All work carried out was excellent and the receptionist/service coordinator was courteous and provided an honest view on advisory items flagged up. Will not hesitate to have my car serviced there again.
Top rate service
From our first enquiry about the new car, we received prompt attention and all our options were clearly explained.
Dealt with quickly and efficiently
disappointed that when I collected car with lady receptionist.who was very helpful. the rear windows had been left fully open. I feel I was lucky it was not raining.the rear seats could been very wet
See above - on fitting my winter tyres from storage the technician clearly did not check the pressures which were front 27 PSI, rear 24 PSI as I discovered when the tyre pressure monitor would not reset.
Because I was not as 100% satisfied as usual. I was told that it was an apprentice who booked us in which is why I make particular mention - as he obviously is learning and needs to take notes of customers requests.
from start ti finish it was trouble free...
The service I received was good. I was a little disappointed because the recall part that had to be fitted wasn't in stock which meant I got my car back a day later.
Seems like the service was carried out well
The car was completed on time. There was a good explanation of what had been done, and recommendation of what needed to be done in the near future.
Excellent service overall. Nothing was too much and car returned clean inside and out. Overall cost and time in garage was great.
It was as expected and more.
Again customer service
Good customer service. Just a bit of a wait at pick up
You delivery whats expected.
Friendly helpful staff and efficient service. No complaints at all.
The soft close on my glove box was not repaired, the service desk did say they would be in touch , but to date they have not
All questions answered no issues with the service.
I was kept informed of progress every step of the way. A health check was also performed in addition to the planned work.
As above staff are always helpful & friendly
There was some confusion over what was and was not covered under my extended warranty and I had to resolve this myself which slightly annoying and took the edge of an otherwise good experience.
well looked after and kept informed
I find the people very helpful and attentive, particularly Kierran
It would have been higher, but your 'Business Centre' in Bath, has not changed in years. A Windowless Broom Cupboard, NOT twenty first century and not BMW!
Very satisfied within the limited context of the service needed
I expected better from a main dealer
I paid £330 for the same tyres that I had been offered by the assistant for £700. The car was cleaned but I feel that the service was not up to the standard of my expectations. I am sorry too say I will not be bringing it back again.
mot and service completed in the 3 hour time slot .
I was kept up to date, all aspects dealt with well
The customer service from Katrina was excellent as usual. However the car continues to show a "Service required" light.
I took my car in because it had a drive train problem and was having surges of power and losing power. It turned out it needed a new EGR valve - when I took it is there was a recall on the vehicle from October 2018 on EGR coolant.
The general service has improved immensely since taking over from Wellsway
Customer service is totally understood by the service team
knowledgeable staff and a BMW stamp in the book - well key fob actually
Staff always polite, but on this occassion although initally I thought the creaking seat issue had been resolve, it has returned! Both my wife & I are on our third BMW's and my latest is the first with a creaking seat!
Staff were good but working in cramp facility
I will bring my car there again as it is in a good location for a walk into Bath. Plus the great service from the staff there.
No problems at all told me how much it would cost before going so no nasty surprises
The appointment was prompt and convenient
Always a high quality service
Phone system is poor. Expertise is very variable. From very good to poor.
Within 30 minutes of collecting my car from its service the engine warning light came on and I had to return to the garage to get it fixed, so not the best experience. The issue was resolved quickly once I returned to the garage, at least.
Mainly down to Kat
The MOT and Vehicle Inspection were, as far as I can tell, well
Booking in OK. I had to phone three times to find out when I could collect the car. I was informed three times that I would be rung back to inform me of the time. No call came at any time. Not good enough.
Felt the oil service, although it included a valet, was a little lengthy. Otherwise, happy with the actual service.
my car had an MOT at the last visit. I was surprised that the right hand side dipped beam headlight fault was not detected adn rectified during the MOT test (according to the service plan / lease car contract that this vehicle is on)
Just wish it could be a little cheaper...
The technician who dealt with my service omitted the cost of my MOT from the final invoice (£39.99) and I needed to remind him to include it.
See above answer. Felt like I mattered and delivered a solution that worked.
Everything happened according to plan on the day.
I had to return my car to BMW for a recall. After the job was done, my car was given a clean inside and out,
I was well looked after whilst waiting for the service to be completed on my vehicle; the results of the service were immediately available to me and my car returned to me ahead of schedule.
Service is always first class but the price is eye watering
Phones are unanswered for long periods when trying to speak to the service department. I was kept waiting in reception (deserted except for me) for 15-20 minutes when booking in for this service. No apology was given.
Katrina was great.
quick and competent
The state of the returned call was terrible with oil on the leather and dirty footwells.
My needs have been well looked after
Service from Katrina was great. Explained the service, provided an office to work in, etc.
The service was fine but I am still unhappy about the service which I received last time and the bad experience is overriding anyth8ng positive especially as it was not resolved.
Fast Lane service supposed to take 90 mins, was more like 3 hours.
The salesman Szymon Leppek was very professional and knowledgeable
I think the handover could of been smoother. The car was outside in the pouring rain and there was no unveiling. Could of been more special to reinforce repeat business.
Staff were so helpful and very good
The whole process was great
The Sales Executive was personable and knowledgeable, and communicated well throughout the sales process and handover.
Polite, left to look at car, without interference, updated throughout, easy handover, not too much time.
Mike is brilliant and I would happy by from him again even if it isn't a BMW.
A suggestion for future sales - consider giving at least one of the keys with the stainless steel key ring related to the model of car. Would be a nice touch for repeat customers.
Can't fault any part of the process or service provided. That said my wife got some floweres when the car was ready to pick up at the showroom and I just had to make do with having a new car :-)
The salesperson was very helpful and quickly found a car for me when my other car became unserviceable.
The car is the first automatic vehicle that I have purchased and the eight speed gearbox together with the smooth comfortable ride, it has exceeded my expectations
Our car is contracted through the Motability scheme which is an extremely efficient and worry-free scheme. Our Motability advisor, Gareth, was very knowledgeable and made the whole experience smooth and problem free.
Very helpful, able to stall the car while I had my operation and release it to me when I was ready.
Sam Hadfield, the sales executive, was very knowledgeable of the car, specification and options available, and made the whole car buying experience pleasant and exciting.