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Service "while you wait very good". completed on time but booking service was difficult. I tried booking on line and leaving a voicemail message but after several days ended up having to visit in person to make the appointment.
Made to feed really valued as a customer, nothing was too much effort. Justin Campbell-Watson was superb, ensuring my needs were met and finding me the perfect vehicle. Delivery was on time and vehicle as I wanted
14 new BMW cars since 1998 is testament to my loyalty. The usual purchase and service is via the Westerly Group. For convenience, the recent service was at Bath. The service was ok but the car was filthy on re-presentation and had to be "recleaned".
difficulty in contacting centralised booking system long delay in getting through on telephone. No loan vehicle offered while car being serviced. Disappointing not to have had the car cleaned by garage after the service.
Really not happy to have to pay for my washer bottle to be stripprd and cleaned, car is under warranty and manager said it's not covered as I used non BMW washer additive ... where in the small print does it say that!!!
Questions asked were answered quickly
The car service was completed within the two hours and at a fair price.
Service beyond any level of service experienced before
Was disappointed when I got back in my car and found muddy footprints over my passenger side mats. Otherwise would've been delighted with the service
Poor after sales and repairs
I am e-mailing full details of my dissatisfaction to firstname.lastname@example.org, now.
Car was not completed on time as requested and organised.
Seems to depend who I speak to at the dealership in terms of the service I get
The lady who dealt with me was. very kind and the work was completed at the time specified etc.
Well looked after at dealership, availability of hot and cold drinks a big plus
Terrible communications. No status updates, wasn't completed in the allotted time, video report had no audio, no courtesy cars, won't even consider lending something fun / new to tempt me into upgrades. Will be trying another dealer next time.
Apptmt remembered over two months. Quick, informative, efficient, helpful?
Firstly I was told that the part was damaged & when I asked for a replacement under warranty I was told they needed to carry out a full assessment to report to BMW before a replacement could be obtained. Then I was told the part had been repaired!!!!
Car hadn't been cleaned when we collected it. This was put right when we raised it with the service advisor
Seemed to wait a long time, but they were fairly accommodating. was not particularly happy with their commentary on the purchased warranty
I was contacted to say that my car was ready. One hour later after taking a train and walking to the dealership I was informed that my car had not been washed. Forty minutes after this it was ready.
Completed the service as requested
Excellent service kept informed at all times.
Comfortable waiting room ,if little busy ! Clean and plenty of refreshments available
As my problem was a technical one i would have liked to have been offered the opportunity to talk to a technician.
Happy with everything thanks
The welcome and attention to service
Software update carried out and I lost for the third time all settings and connected devices. When I asked what the update was for they just brushed me off.
Repair completed as required.
Service person attended to my requirements promptly
It was very good
The service was carried out in accordance with the booking and on time. The car was returned cleaned as promised but returned with dirty (not dried) windows, so I had to clean them when returning home which was a little irritating.
My partner's car couldn't be booked in for winter tyre change for over two weeks until he complained. But when I required an oil change service, which meant I was paying for it, I got an appointment within two weeks.
Whole experience perfect.
Very professional service - no complaints
Being completely satisfied is self explanatory.
Told it might take several days to get the part required but repaired within 2 days.
Friendly and courteous team.
Efficient, friendly and professional customer service
I find the service efficient and the staff, particularly Kieran most helpful and patient with me as I am a senior citizen.
slow to bring car out and not sure they checked tyre pressures even though specifically asked
I wasn't made aware that I could book a curtesy car until it was too late.
Gemma has been superb, assisted by Kieron when arranging a recent MOT. Always kept informed, always checking I'm happy with the service I'm getting
Well it was a non-stressful experience as the loan car was ready to go and it was quick and easy
Work was done to a good and satisfactory standard
I was asked to arrive at the garage before 9.00am. I was told my car would be available to collect late afternoon. I rang the garage at 3.00pm to inquire when the car would be ready to collect and was the car did not go into the workshop until 2.00
Because they always seem to be too busy to do the little things thoroughly enough to satisfy me. I give up my car for the day to make it easier and still end up receiving apologies at the end. I don't want to be asked to bring my car back!
You did what was required in your usual efficient manner.
See above issues they cannot respond quickly dont have sufficient personnel carrying out work as evidenced by the long delay to book an appointment for warranty work which should have priority and if a loan car is required the situation is worse
The person we finally dealt with was very good but trying to get anyone to come back to me was very poor.Bmw always say they will phone you back but never do which is very poor from a company like this.I have had this at Bath and Swindon.
The team were great and still energised at 1730 on New Years Eve!
Everything carried out expertly.
Made me feel at ease and I was happy for them to work on my car
Dick Lovett Bath seems to be well managed and has good staff who are attentive and friendly. My only gripe is that I had to wait for a fairly long time to get my car in for a service due to the garage being very busy.
Too long to return car-cleaning was nice but took over an hour. Also the message on the dashboard was not reset so I am unsure when service needed next.
The service I required was given
Not all the issues with my vehicle were completed. My car was not ready for collection despite being with the dealer for 9 hours; even after an extra hour was given the repairs were still not complete, necessitating a further visit and disruption.
I cannot give 5 simply due to what you guys charge!. The service provided by Lauren your Service Advisor was however excellent...
As above ....car was clean
Adrian knows his clients/customers personally
see answer 1 above, also mentioned that service was due and although issues were identified they were not dealt with at the time
Had to wait for my Advisor to become available when collecting the car, but other Advisors did not have any customers.
The service required the fitttting of new pads and brake discs. Looking throught he observation window ( which I admit did not give a good view), the service technician appeared to leave the brake calipers hanging from the hydraulic hose or resting o
all dealt with in a very good way with lots of assistance offered
Since the MOT, health check and investigation into a problem with the speed limiter switching itself on, the idrive has become faulty and is frequently (6 times yesterday) shutting down and self rebooting. I have contacted Dick Lovett.
As above, quality product, excellent technicians, customer experience less impressive. Feels like waiting at a doctors waiting room not a prestigious car showroom.
Once in the garage your service is great - but you should treat every customer equal. A Customer on the phone is just as important to your success as a Customer who walks into the showroom.
Convenient booking system; efficient work
I asked if my wiper blades could be replaced at the same time. They weren't & I wasn't told why. Secondly, when I took the car in, I didn't know what sort of service it needed due to a problem with the computer system. I wasn't contacted later either
Very efficient as always
Video feedback was done well but service too expensive for what was done plus see above.
Easy and straight forward.
Very smooth and no complaints whatsoever.
To be honest the only thing is negative is ehen i collect my car there's no much petrol on it.
Great sales man - Henry bevan
Sales representative , Keith Atkins , extremely knowledgeable in connection with vehicle and products, kept me up to date with regular contact throughout and up to delivery. Readily accommodated my requirements over hand over etc.Extremely helpful.
As above, very straight forward from start to finish.
Alex was a pleasure to deal with throughout the processs.
Got the car I wanted - not the one you wanted to sell to me! Good communication throughout the process. Knowledgeable and helpful sales person.
I feel the salesman rushed through the sale and as a result did not listen to us particularly over the transfer of personal plates. He also did not have the answer to questions about features that I would have expected.