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ABOUT US, DICK LOVETT BATH

Find out more about what we do and meet our team.

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

Marianne Lawson

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

very good

Service

Friendly, obliging.

Service

You did what I requested and a little more

Service

Good communications and customer service

Service

Very efficient and returned car cleaned and gave me a call when ready

Service

Great service and nice area to relax and grab a coffee. Staff were always updating me and they even cleaned the vehicle before giving it back to me.

Service

Work was done well; good communication; flexible service; provision of a good loan car

Service

Happy with the service check and the identification of advisory features.

Service

No delays, just direct helpful excellence in all respects.

Service

Really friendly helpful team. Business centre so I could work while I waited nice and quick.

Service

Video assessment feature was an excellent innovation. Very good dialogue with your technician. Uneven tyre wear enabled me to make a quick decision to have alignment adjustments to tracking while the car was still in for service. Great job.

Service

they done all what i expected,

Service

the service staff give 5 star service at all times very polite and courteous

Service

Personal service, I feel like I'm valued as a customer.

Service

Delivery of the car for a service and the collection were trouble free and with an excellent "courtesy" car..

Service

Dick Lovett Bath always looks after me from start to finish, its effortless to do business with them

Service

Work completed as described. No issues. Friendly staff.

Service

Adrian from Bath Dick Lovett BMW kept me constantly updated and really pushed through to get my issues sorted as soon as possible. I have no complaints with how they dealt with the issues and commend them for their service.

Service

Very efficient service

Service

They bent over backwards to fit my car in and did all necessary work well

Service

Excellent all round

Service

Because Kieran made sure everything was smooth and efficient and worked around my schedule, brilliant service from him.

Service

The staff were pleasant and helpful and carried out the work in good time and effectively

Service

The service was done professionally and in the time discussed

Service

Keiran, was spot on!! thanks to him again.

Service

The service team at Dick Lovett in Bath are outstanding. There was no problem completing all the work required on time and without any fuss. Every issue has been quickly and easily rectified.

Service

The sales manager was very good and made sure we got the deal we wanted

Sales

Keith was brilliant

Sales

Good communication throughout

Sales

From the initial inquiry through to handover our experience was exceptional. Derek Owen,Ross Campbell, Harry Bevan we're our sales team, a true credit not only to Dick Lovett Bath, but to Bmw has ambassadors.Many thanks again..

Sales

Despite dealing with the Coronavirus pandemic the service remained professional.

Sales

Easy to do business. All done very quickly

Sales

Justin was extremely knowledgable about the motability scheme and guided me through everything

Sales

The purchase was made easy and I was kept well informed

Sales

The staff were friendly, efficient and attentive. What more could I ask for.

Sales

BMW Bath are always extremely helpful and 'go the extra mile for their customers. Can't praise them enough

Sales

Car was prepared well and as stated before, Justin was a pleasure to deal with.

Sales

As above

Sales

See answer for question #1 on Customer services.

Sales

Everyone very friendly lovely showroom

Sales

A great experience from start to finish, the salesman was very knowledgeable about the product, also no lengthy spiel regarding insurances etc...

Sales

No drama, selected the vehicle, it turned up at the dealership earlier than expected. I was kept informed about progress along the way.