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ABOUT US, DICK LOVETT BATH

Find out more about what we do and meet our team.

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

Marianne Lawson

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Always match expectations

Service

Did what I expected.

Service

No issues at all . Very positive experience.

Service

Tom delivered what he said he woould.

Service

Job done with all arrangements smoothly followed

Service

On time Well cared for

Service

Courteous polite

Service

Everything made simple and easy, felt valued as a customer.

Service

Just a smooth operation - simple and efficient

Service

I got the car back in time.

Service

Very easy to book. Courteous staff. Kept informed throughout

Service

I am fully satisfied with the length of time it took to do the job of replacing my Z4's steering track rods (From BMW Group vehicle re-call) & the phone calls I got from your Service Advisor, Kieran Gardener, as to when it was ready for collection.

Service

All very efficient and practically carried out for these covid-19 times

Service

Service is very good at Dick Lovett in Bath. The staff are friendly and very much up to speed on your problem having done their homework before you arrive. Car was ready in the timeframe promised.

Service

Problem sorted, and under warranty

Service

All tasks were completed on time and the team were prepared for my arrival.

Service

Pleased with the way it was conducted

Service

Very pleased with the service experience. I'm shielding and they arranged for a driver (Roy) to collect and return my car. He was very friendly and the lady in servicing kept me informed of progress.

Service

The service advisor went out of their way to ensure I had a COVID-19 safe visit. They keep me fully informed throughout the process.

Service

The work was carried out quickly.

Service

I can't fault the experience

Service

Seamless pick and delivery

Service

Excellent service received from the team at Dick Lovett Bath BMW. Tom Blaxley was the service advisor that dealt with my car and he was superb, excellent communication regarding updates as to when my car would be ready.

Service

despite pandemic precautions, service by the team was smooth, efficient and safe

Service

Very easy

Service

Good efficient staff good product recommend

Service

Very pleasant and efficient

Service

Efficient service no waiting all on time

Service

Excellent Covid arrangements

Service

good timing

Service

I was really impressed with the service I received. I was kept up to date throughout the process.

Service

Great service as usual from Bath Dick Lovett, thank you

Service

Everything accomplished as promised and to time

Service

Informed and quick turn around. Assisted with hire car. Stress free

Service

Friendly professional service.

Service

Always a great level of service and a friendly welcome. The Service Advisors have given me great advice with work requirements previously and the video they send out of under the car is fantastic.

Service

Work was completed as agreed.

Service

The service even though it was only brake fluid chang went smoothly and both to the time and cost quoted. The video of the vehicles condition was most reassuring too.

Service

The service and attentive staff it was very very good and thoroughly efficient.

Service

Good time management and courtesy

Service

The MOT and end of warranty check were done promptly and without fuss. I was made to feel welcome, despite the Covid-19 restrictions.

Service

My experience at Bath was excellent from initial booking to collecting the vehicle. I dealt with Gemma Smart throughout the process, during which she kept me informed at all stages of work necessary, progress and also probable time to complete.

Service

I found the option of a short stay while my car was serviced helpful. The process was explained to me and my questions were answered.

Service

Work completed efficiently, informed during process and Covid 19 safety throughout

Service

Survey results explained well and replacement parts obtained sooner than expected. Staff friendly and helpful

Service

Polite staff, efficient service

Service

Excellent

Service

Everything was done that should have been done.

Service

The staff are all very cheerful and helpful

Service

Kieren was great, he listened to the issues I had and took the time to explain things to me.

Service

They did all that was asked and were extremely helpful as always.

Service

Service was great, disappointed how long it took as I had booked based on waiting for the car was told it would take 90 minutes and it took more than twice this long.

Service

Quick and efficient to book ,drop off and collect with good communication whilst the car was being serviced

Service

As before 1st class experience from walking into the showroom Thank you ALL

Sales

The experience was professional, informative and personal. Despite all of the problems caused by the pandemic the experience remained seamless from beginning to end.

Sales

When we ordered the car, we were given hot drinks and made to feel welcome. Gareth went through the different colour options and added extras and explained everything at every step of the way.

Sales

I was always kept well informed every step of the way.

Sales

Everything was surprisingly easy despite the challenges of COVID. Steve was very prompt at replying to questions and emails which is always a good sign

Sales

Justin was very informative and engaging throughout