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Always very thorough with my vehicle leaves me feeling reassured my car is in good shape
Too marks for a great BMW garage.
Service was well organised from booking through to completion.
No complaints and very considerate and attentive staff.
Friendly staff and car returned washed.
Booking my service was very simple. The service was great and the car was completed at the allotted time.
Relaxed wait good service
Great service start to finish
Satisfied but bit expensive .
Good service, priced fairly.
ease to to deal with at Bath from the lady who greeted us on the day and from keiran on collection.
solved the problem
Always very satisfied
Once again very good customer service
its always a pleasure to do business with Dick Lovett Bath as people they are very courteous and polite at all times the showroom is spotless
Theyb did everything I requested
The recall service was carried out well. I didn't know anyone had been in the car. The video health check was impressive, and the customer lounge app is brilliant.
Great service, quick in and out, technicians know what they are talking about, and they actually listen to the customer. The staff are the key here, they make the difference.
Tom was very helpful and polite and kept me informed
1st class service
I cannot fault the service I always receive from the team down in Bath from the initial booking to the hand back of the key I have always been made to feel welcome.
Because they did everything I asked and followed the manufacturer's advice for things that needed doing relating to the age of the car.
Tom on service reception very help and time was spot on which a MOT and service .
My advisor Tom was first class from before I arrived to after I'd left. Excellent customer service.
We have had largely positive experiences at Dick Lovett Bath, the minor lack of information mentioned above being the only exception. Generally, the enterprise is highly professional, polite and efficient.
Only reason for not giving five stars is the waiting time to get served, but we are in a pandemic.
My car is back to normal since it went to BMW
Polite professional efficient
Collection day went very smoothly.
because you covered everything, were reassuring with my Q&A's
no complaints, but only a routine 2 year service.
Met our requirements for servicing the car and kept us informed
I like the fact that the work to be done in the service is explained in arriving with the car and after the service any details that are important are explained and accompanied with the and video.
Really helpful, let me add MOT to servicing.
First class service
They took time to explain the issue and the work required. They also double checked the issue with the hood was resolved when I picked up the car
I enjoy visit Bath as a small dealership and also North Bristol and Swindon.
Brilliant customer service, work carried out as specified in the timescale and service advisor Tom went the extra mile to sort out issues regarding my EMac service plan for me. Excellent service especially in the middle of a pandemic
All informative about what had been carried out with video and hard copy print out of tyres and brakes.
Car was collected on time, service and warranty repair completed as promised and car delivered home spotless.
As stated in Q1, repair went fine. However, car booked in for MOT on 3/3 at 9:00am for collection at 11:00am for a commitment. 10/10 to Katrina on Service Reception but car not ready until 1155 due, I was told, to furloughed staff so short on testers
I was met on time, completed the paperwork efficiently, contacted regularly whilst at home and informed when my car was ready to collect, without prompting.
Katrina was an amazing help, I can't speak highly enough of her, she was in constant contact keeping me updated with the service
I needed some work done on my car and was specifically on the parts I wanted fitted. The spares team agreed the parts and my service rep (Kieran) obtained a price and phoned me back for the work.
You did what it says on the tin
Completed on time with good customer service
DL contacted me when I needed to book a service. It was easy to agree a date and time. The car was ready for me to collect at the time agreed.
The team are great in Bath. Communication was excellent before and on the day. They even gave me a wash and vac voucher to use at a later date as they are not washing cars due the COVID issues we are all facing. Very thoughtful.
Very good customer service; I always feel well looked after
Collection, service, delivery and information were all brilliant
No problem with the recall and tyres were changed as required. Communication was excellent and Katrina kept me informed throughout the day.
Very efficient service, Covid safe and done in a timely fashion
Keep me updated with progress car was ready on time
Polite and very helpful
Done everything I ask for and more
Each individual involved treated me with courtesy and ina professional manner - especially Kristina
The service representative and team were great from start to finish.
Great customer service
Same as first answer. Excellent. Efficient. Warm.
As above, plus the follow-up by the service agent was informative and useful.
Good level of service
Jessica was very helpful and professional with my swap over from 2017 vehicle to 2021. She answered all my questions and concerns promptly
BMW Bath provided a exceptional sales experience. Derek Owen and Steven Comley were excellent.
The sales guy was totally committed to find me my choice of new car
Even during the covid ordeal buying my new car has been easy and a pleasant experience.
Great communication & handover. Justin was excellent & answered any questions we had.
Hand over was efficient and well conducted given current C-19 restrictions.
The staff are all professional and friendly and want to help you. I found Gareth at BMW Bath to be very responsive and proactive with any questions I had. I am still a little confused with the dash cam app and he is continuing to assist.
The car was prepared and waiting for us on arrival to a good standard, no complaints at all
Excellent customer service from Jessica James and Stephen Conley who made the whole process so easy
Relaxed experience refreshments offered, everything explained perfectly,circumstances not easy as COVID restrictions were in place but everything went smoothly and to plan very pleasant experience well done Paulo BMW Bath
Quite efficient except the clearance of finance that could have been quicker on the day of purchase
They did as well as can be expected in these difficult and restricted times and have looked after me well.
All my questions were dealt with quickly and efficiently by Gareth Davies. The online 'paperwork' was fully explained and completed by Gareth.
Good communication with sales executive. Steve Comley . He was always happy to help with any questions I asked .
Buying in Lockdown not ideal and missed the Showroom interaction.
Gareth Davies reacted quickly to my enquiry and offered me several options, at all times he was proactive but never pushy.
Excellent. Keith Atkins at Dick Lovett in Bath, kept us fully up to date with the progress of our order and at vehicle handover.
Very easy process, good communication and friendly sales team.
In these very difficult "Lockdown" times, it is clearly problematical trying to buy and sell cars. My dealings with Dick Lovett BMW (Mike Hughes), initially on the phone, have been excellent.
The handover was easy and I was taken to my car as soon as I arrived. All documents were easy to sign as this could take place online. The only downside was that the person who sold me the car could not hand over due to being furloughed.