very good

Friendly, obliging.

You did what I requested and a little more

Good communications and customer service

Very efficient and returned car cleaned and gave me a call when ready

Great service and nice area to relax and grab a coffee. Staff were always updating me and they even cleaned the vehicle before giving it back to me.

Work was done well; good communication; flexible service; provision of a good loan car

Happy with the service check and the identification of advisory features.

No delays, just direct helpful excellence in all respects.

Really friendly helpful team. Business centre so I could work while I waited nice and quick.

Video assessment feature was an excellent innovation. Very good dialogue with your technician. Uneven tyre wear enabled me to make a quick decision to have alignment adjustments to tracking while the car was still in for service. Great job.

they done all what i expected,

the service staff give 5 star service at all times very polite and courteous

Personal service, I feel like I'm valued as a customer.

Delivery of the car for a service and the collection were trouble free and with an excellent "courtesy" car..

Dick Lovett Bath always looks after me from start to finish, its effortless to do business with them

Work completed as described. No issues. Friendly staff.

Adrian from Bath Dick Lovett BMW kept me constantly updated and really pushed through to get my issues sorted as soon as possible. I have no complaints with how they dealt with the issues and commend them for their service.

Very efficient service

They bent over backwards to fit my car in and did all necessary work well

Excellent all round

Because Kieran made sure everything was smooth and efficient and worked around my schedule, brilliant service from him.

The staff were pleasant and helpful and carried out the work in good time and effectively

The service was done professionally and in the time discussed

Keiran, was spot on!! thanks to him again.

The service team at Dick Lovett in Bath are outstanding. There was no problem completing all the work required on time and without any fuss. Every issue has been quickly and easily rectified.

The sales manager was very good and made sure we got the deal we wanted

Keith was brilliant

Good communication throughout

From the initial inquiry through to handover our experience was exceptional. Derek Owen,Ross Campbell, Harry Bevan we're our sales team, a true credit not only to Dick Lovett Bath, but to Bmw has ambassadors.Many thanks again..

Despite dealing with the Coronavirus pandemic the service remained professional.

Easy to do business. All done very quickly

Justin was extremely knowledgable about the motability scheme and guided me through everything

The purchase was made easy and I was kept well informed

The staff were friendly, efficient and attentive. What more could I ask for.

BMW Bath are always extremely helpful and 'go the extra mile for their customers. Can't praise them enough

Car was prepared well and as stated before, Justin was a pleasure to deal with.

As above

See answer for question #1 on Customer services.

Everyone very friendly lovely showroom

A great experience from start to finish, the salesman was very knowledgeable about the product, also no lengthy spiel regarding insurances etc...

No drama, selected the vehicle, it turned up at the dealership earlier than expected. I was kept informed about progress along the way.