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ABOUT US, DICK LOVETT BATH

Find out more about what we do and meet our team.

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

Marianne Lawson

Reception Manager

Simon Maskell

Group Buyer

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Staff are good, was called on the way to a service to be told they couldn't do it.

Service

They went above and beyond to provide me with a very successful outcome to my visit

Service

All staff were friendly and the work was good

Service

Everything went as expected, my service agent was efficient, knowledgeable and polite.

Service

No reason to give a lesser appraisal.

Service

I wasn't happy collecting my car with a known MOT failure fault which was recorded as an "advisory".

Service

A small problem addressed efficiently

Service

see first answer

Service

The whine has not been cured !! I've been told tyre noise not good enough!!

Service

See previous answer - they should have fitted my tyres and made me sign a disclaimer that they were not bmw approved. They basically forced me to drive an unsafe car 200 yards up the road to an independent tyre centre.

Service

They did the work required with no surprises. Service was good.

Service

The work was done promptly and at a time that suited me. The only drawback of having the work done so promptly was that there was no diver available to collect the car or deliver me home. I got a taxi in one direction and a bus in the other.

Service

To expensive for work carried out.

Service

Seamless efficient experience, comprehensive and comprehensible explanations of what's happening with the car.

Service

Always willing to help and make sure I am a satisfied customer.

Service

Helpful and efficient service

Service

In the end problem was resolved to my satisfaction.

Service

Covered the investigation within the guarantee period

Service

Totally professional, above and beyond expectation.

Service

Attention to detail and all work done as required and on time. No hard sell.

Service

Car collected and returned to my workplace by excellent member of staff. All staff courteous and helpful.

Service

Easy experience

Service

Encouraged to book service by Dick Lovett and when I drop my car off being told it is to early. Price increasing between this booking and the next. Receiving emails offering discounts to people who have not booked a service. Overall not good!

Service

I was offered a free wash and vac and a vehicle check. I arrived at 8.30 but the job wasn't completed until 9.50. I am grateful for the inspection etc but it would have been good to have been advised how long this was going to take.

Service

All ok - seemed expensive for s small first service - when compared to my similar engined Mini Cooper at the same garage at the similar service

Service

Communication and pleasant service

Service

Made welcome kept informed good costumer care

Service

Friendly, efficient and trusted.

Service

Steven Comley was very professional and provided us with a great customer experience. Unfortunately we had issues with the car paint protection & tyre kit which was not really looked into but left as "this is the best we can do" not satisfactory.

Sales

The delivery of the new car was c.2weeks late. Service was however, good. Disappointed that there were no freebies e.g. car cleaning kit, or umbrella etc. which is what I have had in the past when purchasing a new car.

Sales

When a car costs in excess of £80k you expect it to be 100% perfect, mine has been back 4 times and is still not perfect.

Sales

Until I paid my deposit the centre, Dick Lovett Bath, were most helpful. After that they were awful. I had to chase them, they got my car order wrong and sold my car to someone else, then got the finance details wrong.

Sales

Easy and quick, my children also catered for with drinks, snacks And toys so I could concentrate

Sales

The service I received sourced the model and specification I was looking, I was satisfied with the deal to change, and it was all done in a friendly and business like way.

Sales

With the exception of some scuffs on the door kick plates and the car only having a quarter of a tank of fuel, I was happy with my experience - especially as the sales rep came in on his day off to conduct the handover.

Sales

Derek Owen & Leon Vitti provided a great service

Sales

There was was a big scratch on the car, they tried to polish it out 3 times which never done the job & I'm still waiting on the dealership to respond on this matter. Very disappointing being a brand new car.

Sales

Very helpful and obliging staff. No complaints what so ever

Sales

All l met were so helpful and understanding

Sales

Easy, sales guy understood what I wanted

Sales

WOULD HAVE BEEN NICE IF I HAD A FULL TANK OF FUEL TO GET ME HOME

Sales

Smooth purchase from beginning to end with not one problem.

Sales

Great experience

Sales

Henry Bevan should get a personal mention for his assistance with this purchase. He worked hard to find me the right car and the right deal. Whilst he is clearly anoutstanding sales person at no point did I feel under pressure.

Sales

good people

Sales

Michael Hughes, although new to the position was very helpful, professional, and easy to talk to and listened to our list of requirements.

Sales

Henry was very responsive and helpful throughout and made it a very easy process

Sales

Constant updates of the vehicles whereabouts, even when the car has a delay because a load plan change.