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ABOUT US, DICK LOVETT BATH

Find out more about what we do and meet our team.

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

Marianne Lawson

Reception Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Very pleased

Service

I am taken care of from the moment I enter the dealership with complete faith in the service I will receive

Service

Great customer service - friendly and efficient

Service

Car had to be kept overnight because the diagnosis was too late in the day although it was brought in at 9.15 am. Also had to wait too long when picking the car up the next day. See below.

Service

I was satisfied but I enquired for some extras to be add on like a set of speakers and a wireless charger, they couldn't give me the price for the labour will be charging me to add it on and the lady assured that she will email me but never did.

Service

We always find your staff easy to deal with.

Service

My car needed additional work, which meant they needed it for longer. They made sure I had a loan car for the whole time as I am dependent on my car for work. The team was very flexible. Superb customer service.

Service

Delivered the car at 8:40 for a software update which wasn't finished until 3pm which is excessive considering I booked seven weeks in advance. Ultimately, the fault wasn't fixed despite what the paperwork said and there were grease marks in the car.

Service

Itvwas an hour's work. The car was recently serviced and MOTd but a safety check was insisted on - a total waste of my time and money (it wasn't free: customers pay for everything in the end). And I truly didn't need a banal video.

Service

friendly, easy to deal with and flexible in their approach

Service

No contact was made during day to advise on progress. I telephoned 3 times to enquire as to when car would be ready/progress report. Calls simply not returned and confusing/conflicting information given when I insisted on update.

Service

The service I received up to the day I collected the car (18/03) was very good & I am happy with Sam Hadfield. When the above incident happened Sam's manager refused to speak with me or my father who called on my behalf & failed to respond to emails

Service

Great service, very friendly, very welcoming when I arrived, was offered coffee or other refreshments. I was dealt with very quickly. Special thank you to Kieran Gardener, couldn't do enough to help.

Service

Excellent service from Henry at Dick Lovett, Bath.

Service

I felt that they left me hanging with the reason for the defect and that it couldn't be found.

Service

The staff carried on well after the nominal closing time of 1800 in order to complete the work, sign of the car and for me to drive away.

Service

Excellent service, with knowledgeable and courteous staff

Service

excellent service from Mr Adrian Roddis and Olivia on the reception

Service

I gave this rating because of how badly my car was cleaned.

Service

Staff are friendly but the oil service has caused a leak which was not there before and I have to wait till the 10 of June while oil is leaking every where I park!

Service

My fault was diagnosed quickly and accurately And bmw contribution £500 towards the repairs

Service

Returned the car without fixing the issue!

Service

very pleasant professional reception staff and personal assistant / advisor

Service

Ha to argue about payment for service included in purchase price also a previous complementary winter check indicated I should keep top up engine oil in boot! Following this service I enquired a spare container had been left in boot. I was told it is

Service

Able to book car n for service and MOT at short notice even tho' dealership busy. Courteous and personal service. Appreciate being dealt with by the same person when both bringing and collecting the car.

Service

Mot completed and nice to have a car health check

Service

Very good service some uncertainty over price of work but happy with cost based on value service

Service

Didn't solve the problem but tried hard.

Service

A Mr Adrian Roddis is a true credit to your company at Dick Lovett bath on reinstalling my faith with your company his level of care towards me was outstanding polite courteous and he listened to me which i thought was very kind of him

Service

Problem not solved

Service

Disappointment that

Service

Thank you Katrina.

Service

The health check video was just a generic one with no video of my car

Service

the lady in customer services was extremely knowledgeable and efficient. Genuine service with a smile

Service

Been coming for a number of years, present vehicle the third BMW I have had.

Service

Kieran was very courteous, professional and helpful. However, I'm generally left waiting for some time in the soft seats each time I visit.

Service

The work was carried out professionally and quicker than expected

Service

Because it took too long to get booked in with a relief car and then my problems that I reported with the service were not sorted and have been referred to BMW, but I have still not heard anything back :-(

Service

Timely and responsive to additional servicing requirements

Service

Rather slow service

Service

Told reception that my Sat nav and Bluetooth had stopped working. They told me to write this on the service slip. Nothing was done and the girl at handover knew nothing about it and told me id have to re-book

Service

Servicing carried out very promptly as requested.

Service

No problems with the service

Service

Initially quoted a delay of a month before the drivetrain malfunction could be corrected. This is most certainly not the service to be expected from a BMW dealer. Paperwork not ready and car unwashed on collection.

Service

Car returned with no paperwork, was told it would be posted to me, still not arrived, now 12 days? Apart from this score would be 5 stars

Service

Always a good job and again helpful staff keeping you informed.

Service

Everything done on time and at agreeed price

Service

A report on exactly what was completed during the service would have been useful.

Service

Customer service is terrible and did not do the service or fit the tyres I requested.

Service

Lack of information

Service

Always friendly and helpful.

Service

The service I received was courteous and professional. I was kept updated whilst waiting for my car and received a full explanation once the service of my car was completed.

Service

Good service

Sales

Professional as before (when I purchased my previous car through the same dealership), felt taken care of during the process.

Sales

I have purchased many bmw s over the years Never really had a major problem

Sales

Derek Owen and Gareth in Dick Lovett Bath were excellent but when they aren't there the young guy doing the handover wanted to get off home and didn't follow up as he had promised to do!

Sales

Sam was brilliant and helped and informed me the whole way through

Sales

great experience. I was kept informed through the process. sales team in bath were excellent. right balance between invisible and in my face.

Sales

Friendly, approachable and honest, a refreshing change from other Car Manufacturer Dealers.

Sales

Henry was efficient and professional and everything was delivered as promised