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Car was ultimately repaired free of main charges (costs taken over by BMW) but the whole process took five days (car off road) with no replacement vehicle available, (hire car needed on two days).Also three week delay till first available service
Car booked in, work completed then returned to place of work earlier than agreed.
There was a very long wait in the morning to hand over the car. The wait was even longer when I came to collect the car. At reception I was told that your operative would be informed that I was ready, but waited 15 minutes and had to ask for my car
Clearly a lot busier than when it was Wellsway but still pretty good.
It turned out that the works were covered by the warranty, and the car came back sparkling because they washed it!!!!
Service carried out as planned and on time. Car returned cleaned in and out
It is just a pleasure toDeal with your Bath showroom. We are just 2 wrinklies and, whilst we love the car modern technology is a nightmare toUs.
We needed our car back earlier than normal to ensure we could collect our kids from the childminders, the service lady made sure our car was available in good time.
Kept well informed
Things went ok no problems
Service from Lauren was very good
Speed of reception when dropping car off was poor.
They were accommodating at all stages and treated me almost as a friend of the business.
Good service Disappointed with after service experience
My car was not cleaned inside .
good move to provide a health check. This done in a very professional and friendly manner
Overall very good service
The technical work was satisfactory, as far as I know. However, upon returning home, I examined the paperwork and found an error in the Health Check paperwork. I contacted the Service Rep who agreed that form was incorrect but could not be altered.
Service experience was great however, comments made when discussing the courtesy car left me annoyed.
MOT was carried out in time I was told it would take, at price cheaper than many other garages you see quoted.
Car was collected on time and work carried out to my satisfaction
Staff very helpful and waiting area comfortable
See above. Also car was cleaned as part of the service and brought round to the front of the building in readiness for me to leave.
Service completed, as always, with minimal problems
Can rely on Katrina completely to provide excellent and friendly service.
Straight forward visit
Lauren was great - very helpful and offered additional support later on when I was selling the vehicle
Overall service was bery good
I love the video that the mechanic took when he was inspecting the car. It makes the servicing process very open and transparent.
A few hiccups, no valet when we were told, big mess around for a repiar. Had to take the bus. Lack of communication, no contact from the front desk. Satisfied with the works but not
Good communication regarding service
Refer to previous plus workings of new car fully and well explained.
An efficient company
Completely satisfied with service experience - very informative and helpful staff with comfortable waiting area, coffee etc.
Customer service is excellent, staff friendly and helpful, and the car is always returned spick and span
Good and transparent customer service
When booking in car for service I arranged to see a car sales assistant (Mike?), this was also requested through an email. On arrival there was no record of this, however we did meet Sam, who gave us excellent service - and we purchased a new car.
I didn't expect that my car would be washed, my wife suggested you didn't want a dirty car on the forecourt!
They did all they could to fit in with my timings.
An ongoing intermittent issue with a faulty BMW DashCam has been difficult to reproduce but, so far, replacement appears to be working.
quick and efficient service
Car was collected and returned to our home as we were away at the time, very helpful
I was very satisfied with the timeliness and friendliness of my visit
As mentioned above, the experience was very professional and hassle free.
Although there were some difficulties with the additional work needed, the whole process was handled in a very professional manner.
Enjoy the experience even if at times it can be expensive! If you have to wait everything is done to ensure that staff make sure you are well attended to.
Warranty repair carried out and explained in detail with video evidence
Great service and free drinks!
I had occasion to present your technician with an unusual fault challenge and he (Mark) not only fixed the problem but resolved another :)
At the time, everything was smooth and satisfactory.
I was allowed to take my time, all questions answered and any help I wanted was given.
I would to thank Alex Fox for all his help and support which enable a smooth transition of purchasing my latest car . I will return to the Bath centre to purchase my next car.
Enjoyable experience. I received emails telling me of the various stages of the build, but none saying that it was nearly ready. There was a little longer time between leaving the factory and delivery than I was expecting