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Staff are good, was called on the way to a service to be told they couldn't do it.
They went above and beyond to provide me with a very successful outcome to my visit
All staff were friendly and the work was good
Everything went as expected, my service agent was efficient, knowledgeable and polite.
No reason to give a lesser appraisal.
I wasn't happy collecting my car with a known MOT failure fault which was recorded as an "advisory".
A small problem addressed efficiently
see first answer
The whine has not been cured !! I've been told tyre noise not good enough!!
See previous answer - they should have fitted my tyres and made me sign a disclaimer that they were not bmw approved. They basically forced me to drive an unsafe car 200 yards up the road to an independent tyre centre.
They did the work required with no surprises. Service was good.
The work was done promptly and at a time that suited me. The only drawback of having the work done so promptly was that there was no diver available to collect the car or deliver me home. I got a taxi in one direction and a bus in the other.
To expensive for work carried out.
Seamless efficient experience, comprehensive and comprehensible explanations of what's happening with the car.
Always willing to help and make sure I am a satisfied customer.
Helpful and efficient service
In the end problem was resolved to my satisfaction.
Covered the investigation within the guarantee period
Totally professional, above and beyond expectation.
Attention to detail and all work done as required and on time. No hard sell.
Car collected and returned to my workplace by excellent member of staff. All staff courteous and helpful.
Encouraged to book service by Dick Lovett and when I drop my car off being told it is to early. Price increasing between this booking and the next. Receiving emails offering discounts to people who have not booked a service. Overall not good!
I was offered a free wash and vac and a vehicle check. I arrived at 8.30 but the job wasn't completed until 9.50. I am grateful for the inspection etc but it would have been good to have been advised how long this was going to take.
All ok - seemed expensive for s small first service - when compared to my similar engined Mini Cooper at the same garage at the similar service
Communication and pleasant service
Made welcome kept informed good costumer care
Friendly, efficient and trusted.
Steven Comley was very professional and provided us with a great customer experience. Unfortunately we had issues with the car paint protection & tyre kit which was not really looked into but left as "this is the best we can do" not satisfactory.
The delivery of the new car was c.2weeks late. Service was however, good. Disappointed that there were no freebies e.g. car cleaning kit, or umbrella etc. which is what I have had in the past when purchasing a new car.
When a car costs in excess of £80k you expect it to be 100% perfect, mine has been back 4 times and is still not perfect.
Until I paid my deposit the centre, Dick Lovett Bath, were most helpful. After that they were awful. I had to chase them, they got my car order wrong and sold my car to someone else, then got the finance details wrong.
Easy and quick, my children also catered for with drinks, snacks And toys so I could concentrate
The service I received sourced the model and specification I was looking, I was satisfied with the deal to change, and it was all done in a friendly and business like way.
With the exception of some scuffs on the door kick plates and the car only having a quarter of a tank of fuel, I was happy with my experience - especially as the sales rep came in on his day off to conduct the handover.
Derek Owen & Leon Vitti provided a great service
There was was a big scratch on the car, they tried to polish it out 3 times which never done the job & I'm still waiting on the dealership to respond on this matter. Very disappointing being a brand new car.
Very helpful and obliging staff. No complaints what so ever
All l met were so helpful and understanding
Easy, sales guy understood what I wanted
WOULD HAVE BEEN NICE IF I HAD A FULL TANK OF FUEL TO GET ME HOME
Smooth purchase from beginning to end with not one problem.
Henry Bevan should get a personal mention for his assistance with this purchase. He worked hard to find me the right car and the right deal. Whilst he is clearly anoutstanding sales person at no point did I feel under pressure.
Michael Hughes, although new to the position was very helpful, professional, and easy to talk to and listened to our list of requirements.
Henry was very responsive and helpful throughout and made it a very easy process
Constant updates of the vehicles whereabouts, even when the car has a delay because a load plan change.