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WHAT A DIFFERENCE A DAY MAKES.

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THE NEW BMW X5

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INTRODUCING… THE 8

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THE BMW M5. BALANCE TAKES MANY FORMS.

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THE BMW M5. AVAILABLE AT 0% APR WITH BMW DIVIDE. Ts&Cs apply.

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THE BMW i3s AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 COUPÉ AT A LOW 2.9% APR REPRESENTATIVE.*

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THE BMW i8 ROADSTER AT A LOW 5.9% APR REPRESENTATIVE.*

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BMW Help: Recalls

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BMW i8 Roadster

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BMW Service Advisor Job Vacancy

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BMW Paint Sprayer

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BMW Sales Executive Job Vacancy

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Impress with the new BMW Shadow Edition

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BMW i Memphis Design with a special edition.

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Supporting the BMW Car Club

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Wellsway becomes part of the Dick Lovett Family

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Another Cycling Triumph

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Top Class Prom Transport

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The Annual Hope and Homes for Children Golf Day

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Wellsway BMW M Power Day

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Front Row Partners for Bath in Fashion

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Wellsway Product of the Quarter

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Sunday March 13th - Wellsway supports the Bath Half

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Claim your Free Winter Health Check

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2016 Accessories Offer of the Quarter!

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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THE BMW 4 SERIES. NOW WITH 0% APR ON IMMEDIATE DELIVERY VEHICLES.*

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THE BMW i3 AT A LOW 2.9% APR REPRESENTATIVE.*

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Explore the dealership

Dick Lovett

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

Marianne Lawson

Reception Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above.

Service

Very efficient

Service

I have used dick Lovett in Bath a few times and you are always treated well.

Service

I have been using them since 1993 and refused to go to the Bristol BMW dealers even when it was slightly cheaper because the service was so much better here.

Service

All went as I expected.

Service

Good service

Service

Treated like a humanjust

Service

As above, Lauren took care of everything and my car came back with the fault resolved.

Service

Reguested a loan vehicle for the day before service on my wife’s BMW, this didn’t happen. On the day of service got into the loan vehicle fuel light flashing only 24 miles this was more inconvenience.

Service

The brake fluid service was performed as expected but see response to Q4.

Service

Good but not the best

Service

See the reason above. A half hearted sorry doesn't work.

Service

The whole experience from phoning to book, reception area etc is so much improved

Service

Waiting area not particularly nice

Service

I have always found the sales side ok but after sales customer service a bit lacking. Although having said that the questions I had during my visit were answered to my satisfaction. The service rep I dealt with was polite and friendly.

Service

All that was required to be done was done

Service

as previously explained - I have driven fleet cars for some 50 years + - this is my first time having a BMW & there is 'no comparison' to the professional treatment i have received from BMW compared to many, many other car suppliers I have had experi

Service

The issue remians

Service

No hassle and everything done to my liking

Service

One star missing.....often the wait to have the phone answer is unacceptable

Service

Since our initial problem came to light I can't really fault the staff at Dick Lovett who have been very patient with us and always professional.

Service

Easy

Service

The itemised bill is rather confusing - but glad it was less than the estimate. Booking for a check before the 3 year warranty ends - and to check on a muffled exhaust - I was told there was an exhaust recall. On the day there were no exhaust parts.

Service

Had to leave the car at 8.30 am and pick up at 5pm no courtesy car available had to rely on public transport to get home from Bath ( a distance of 10 miles)and pick up car at the end of day.Poor radio reception not corrected, was told no problem

Service

Now very comfortable servicing arrangements

Service

Only let down by lack of courtesy car availability - however, I accept that I could have waited another two weeks to get one (one month after making the booking request)

Service

Always helpful and friendly.

Service

Service and staff were great

Service

Friendly, courteous staff.

Service

Expensive for an oil change. The car came back dirtier than when it went in. You did wash it, but water marks were everywhere. I had to re-polish when home. Dirt and grime over the passenger seat. Unable to fix seat.

Service

It was adjusted to suit my timings, as well as being efficient.

Service

As above - Good cars and good service

Service

my car was taken into the service centre with a fult and the part was on a 3 month back order , I was supplied with an equivalent vehicle fro th start , kept informed of progress. the part turned up early and was fitted and car returned within 2 days

Service

I got back the car in just well under 2 hours which is great!

Service

Once car was recovered to Dick Lovett Bath, I had to chase updates on what was happening . The only proactive contact was via a text telling me how much my tyre would cost. Car was not washed, but apology was offered & free car wash at another time.

Service

Sometimes the wait to be seen can be frustrating especially when you arrive for an appointment and then not seen until 20 mins after.

Service

Work was done promptly and I was given an excellent courtesy car for the day.

Service

it all worked wonderfully well

Service

Reasonable price, comfortable waiting area and good price.

Service

Fantastic service from Lauren Marshall who kept me informed of progress throughout, always promptly returned my calls and even resolved an issue with my coolant which was unrelated to the recovery. She definitely went the extra mile. Thank you!

Service

Everything was perfect

Service

Always helpful and considerate

Service

Excellent customer satisfaction - friendly professional service

Service

It was too difficult, and it took too long, to get a response. In the end, I had to use BMW Emergency Assist for the second time, in order to get the process going.Luckily, it was a reasonably smooth process from there on, but it cost me half a day.

Service

Friendly advisor providing clear advice and updates with work completing within advised time.

Service

Car had been cleaned. Reception staff were very helpful.

Service

Took like ne’er than expected but st least I was advised.

Service

This is our 5 th BMW car. We have never had a problem because the product is so reliable AND we keep to the recommended service.

Service

First class service

Service

the 2nd time i have arranged a collection for my car and both times the car has not been collected until late morning/lunch time and only after i have called to see if they have forgotten so by the time the car get to the workshop they need my car fo

Service

Always happy to deal with everyone at Bath - they’re all such nice people

Service

Polite and efficient.

Service

Good customer service ,treated well and shown respect.Like the video of the car inspection and commentary, means I can see for myself where any problems might be instead of just relying on what someone tells me.

Service

Everything was carried out to my satisfaction

Service

informed that car would be ready between 5/5:30 on the day, that he (Gavin) would call me if any issues. No call, drove in (30 mile roundtrip) arrived at 5:45 to be told my car was still on the ramp. 6:20 now and they would need to keep car.

Service

Excellent service. Job done on time

Service

It would be helpful if you matched your advertised service with the action on the bill - it should not be for customers to be left wondering is this what I should be getting.

Service

Adrian Roddis goes above and beyond consistently. I will not go anywhere else for my service requirements.

Service

No interior valet

Service

At dick Lovett Bath the service team are excellent especially katrina

Service

Overall very well looked after and everything explained very clearly

Service

Very friendly and efficient service via Lauren Marshall

Service

The car was taken to Dick Lovett Bath under our extended warranty. The service we received was very good.

Service

I was kept in the picture about my service delivered home and then the car was brought back to my home again. Wonderful

Service

The lady that had been dealing with my car was really nice but I’m still having issues, I’ve been charged for something that hasn’t been fixed and just been messed about.

Service

Very accommodating, staff very friendly and efficient.

Service

Friendly staff who are always willing to help. Free WiFi, Coffee & Cake

Service

The service was carried out efficiently and the staff were very helpful, I am in a wheelchair.

Service

A very good service

Service

I was kept waiting for over 15 minutes before I saw a Service Agent following my checking in at Reception. Also, I had to chase up the video on the Healthcheck Check on my car. I have made my displeasure know to Leon Vitti at BMW Dick Lovett in Bath.

Service

MY CAR WAS TAKEN AS PER BOOKING & RETURNED AS PER BOOKING & ALL CLEAN AT THAT.

Service

Everything was exceptional

Service

Customer service is good but the mechanic has been rude and given unsatisfactory service by not repairing the part of the car that is needed.

Service

Waited over a week for part delivery, to rectify a defect that also made the car unsafe to drive ( I was unaware of this for over a month before the service). Can you confirm that BMW have been aware of this to avoid the potential danger to car users

Service

really hard to book a sensible date for servicing. The switchboard is not at teh branch so you can't speak tpo staff you know. When you do want to speak with someone no one is avaialble. In the end I had to call BMW Uk to get my enquiry resolved!"

Service

Any concern I have had so far has been dealt with exceptionally well.

Service

There was a very long wait in the morning to hand over the car. The wait was even longer when I came to collect the car. At reception I was told that your operative would be informed that I was ready, but waited 15 minutes and had to ask for my car

Service

Car booked in, work completed then returned to place of work earlier than agreed.

Service

Car was ultimately repaired free of main charges (costs taken over by BMW) but the whole process took five days (car off road) with no replacement vehicle available, (hire car needed on two days).Also three week delay till first available service

Service

Service carried out as planned and on time. Car returned cleaned in and out

Service

Clearly a lot busier than when it was Wellsway but still pretty good.

Service

It turned out that the works were covered by the warranty, and the car came back sparkling because they washed it!!!!

Service

It is just a pleasure toDeal with your Bath showroom. We are just 2 wrinklies and, whilst we love the car modern technology is a nightmare toUs.

Service

We needed our car back earlier than normal to ensure we could collect our kids from the childminders, the service lady made sure our car was available in good time.

Service

Things went ok no problems

Service

Service from Lauren was very good

Service

Kept well informed

Service

Speed of reception when dropping car off was poor.

Service

They were accommodating at all stages and treated me almost as a ‘friend’ of the business.

Service

Good service Disappointed with after service experience

Service

My car was not cleaned inside .

Service

good move to provide a health check. This done in a very professional and friendly manner

Service

Overall very good service

Service

The technical work was satisfactory, as far as I know. However, upon returning home, I examined the paperwork and found an error in the Health Check paperwork. I contacted the Service Rep who agreed that form was incorrect but could not be altered.

Service

Service experience was great however, comments made when discussing the courtesy car left me annoyed.

Service

MOT was carried out in time I was told it would take, at price cheaper than many other garages you see quoted.

Service

Handled by just one person

Sales

Always treated with the greatest courtesy. Time is always given, everything is well explained, no pressure or feeling of being indecisive. Pleasant doing business here.

Sales

First time dealing with Dick Lovett, but wow, what a dealer, and what a gentleman Alex is. He even came in on his day off to do the handover.

Sales

Process & care was very good. Despite the best efforts of the enthusiastic & warm sales assistant though, it's never going to be the most fun experience (lots of £, lots of forms, lots of time to make sure everything's correct).

Sales

The sales person ‘Sam Hadfield’ gave a very personal level of service and had excellent product knowledge

Sales

excellent service. attention to detail. very helpful. respond to phone calls/emails promptly. made the whole purchase experience much easier.

Sales

Professional knowledge and delivered the car when promised. Derek Owen was outstanding

Sales

As stated above, the BMW centre was professional and welcoming. It gave the impression of cleanliness and order, and provided refreshments too.

Sales

Derek Owen at bath Bmw delivers an excellent customer buying and delivering experience. He has fantastic customer service skills and excellent product knowledge.

Sales

At the time, everything was smooth and satisfactory.