Always match expectations

Did what I expected.

No issues at all . Very positive experience.

Tom delivered what he said he woould.

Job done with all arrangements smoothly followed

On time Well cared for

Courteous polite

Everything made simple and easy, felt valued as a customer.

Just a smooth operation - simple and efficient

I got the car back in time.

Very easy to book. Courteous staff. Kept informed throughout

I am fully satisfied with the length of time it took to do the job of replacing my Z4's steering track rods (From BMW Group vehicle re-call) & the phone calls I got from your Service Advisor, Kieran Gardener, as to when it was ready for collection.

All very efficient and practically carried out for these covid-19 times

Service is very good at Dick Lovett in Bath. The staff are friendly and very much up to speed on your problem having done their homework before you arrive. Car was ready in the timeframe promised.

Problem sorted, and under warranty

All tasks were completed on time and the team were prepared for my arrival.

Pleased with the way it was conducted

Very pleased with the service experience. I'm shielding and they arranged for a driver (Roy) to collect and return my car. He was very friendly and the lady in servicing kept me informed of progress.

The service advisor went out of their way to ensure I had a COVID-19 safe visit. They keep me fully informed throughout the process.

The work was carried out quickly.

I can't fault the experience

Seamless pick and delivery

Excellent service received from the team at Dick Lovett Bath BMW. Tom Blaxley was the service advisor that dealt with my car and he was superb, excellent communication regarding updates as to when my car would be ready.

despite pandemic precautions, service by the team was smooth, efficient and safe

Very easy

Good efficient staff good product recommend

Very pleasant and efficient

Efficient service no waiting all on time

Excellent Covid arrangements

good timing

I was really impressed with the service I received. I was kept up to date throughout the process.

Great service as usual from Bath Dick Lovett, thank you

Everything accomplished as promised and to time

Informed and quick turn around. Assisted with hire car. Stress free

Friendly professional service.

Always a great level of service and a friendly welcome. The Service Advisors have given me great advice with work requirements previously and the video they send out of under the car is fantastic.

Work was completed as agreed.

The service even though it was only brake fluid chang went smoothly and both to the time and cost quoted. The video of the vehicles condition was most reassuring too.

The service and attentive staff it was very very good and thoroughly efficient.

Good time management and courtesy

The MOT and end of warranty check were done promptly and without fuss. I was made to feel welcome, despite the Covid-19 restrictions.

My experience at Bath was excellent from initial booking to collecting the vehicle. I dealt with Gemma Smart throughout the process, during which she kept me informed at all stages of work necessary, progress and also probable time to complete.

I found the option of a short stay while my car was serviced helpful. The process was explained to me and my questions were answered.

Work completed efficiently, informed during process and Covid 19 safety throughout

Survey results explained well and replacement parts obtained sooner than expected. Staff friendly and helpful

Polite staff, efficient service

Excellent

Everything was done that should have been done.

The staff are all very cheerful and helpful

Kieren was great, he listened to the issues I had and took the time to explain things to me.

They did all that was asked and were extremely helpful as always.

Service was great, disappointed how long it took as I had booked based on waiting for the car was told it would take 90 minutes and it took more than twice this long.

Quick and efficient to book ,drop off and collect with good communication whilst the car was being serviced

As before 1st class experience from walking into the showroom Thank you ALL

The experience was professional, informative and personal. Despite all of the problems caused by the pandemic the experience remained seamless from beginning to end.

When we ordered the car, we were given hot drinks and made to feel welcome. Gareth went through the different colour options and added extras and explained everything at every step of the way.

I was always kept well informed every step of the way.

Everything was surprisingly easy despite the challenges of COVID. Steve was very prompt at replying to questions and emails which is always a good sign

Justin was very informative and engaging throughout