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the lady in customer services was extremely knowledgeable and efficient. Genuine service with a smile
Been coming for a number of years, present vehicle the third BMW I have had.
Kieran was very courteous, professional and helpful. However, I'm generally left waiting for some time in the soft seats each time I visit.
The work was carried out professionally and quicker than expected
Because it took too long to get booked in with a relief car and then my problems that I reported with the service were not sorted and have been referred to BMW, but I have still not heard anything back :-(
Timely and responsive to additional servicing requirements
Rather slow service
Told reception that my Sat nav and Bluetooth had stopped working. They told me to write this on the service slip. Nothing was done and the girl at handover knew nothing about it and told me id have to re-book
Servicing carried out very promptly as requested.
No problems with the service
Car returned with no paperwork, was told it would be posted to me, still not arrived, now 12 days? Apart from this score would be 5 stars
Initially quoted a delay of a month before the drivetrain malfunction could be corrected. This is most certainly not the service to be expected from a BMW dealer. Paperwork not ready and car unwashed on collection.
Always a good job and again helpful staff keeping you informed.
Everything done on time and at agreeed price
A report on exactly what was completed during the service would have been useful.
Customer service is terrible and did not do the service or fit the tyres I requested.
Lack of information
Always friendly and helpful.
The service I received was courteous and professional. I was kept updated whilst waiting for my car and received a full explanation once the service of my car was completed.
Very happy with the work carried out.
My visit this time was very good. My previous visits however had a few problems. My BMW Park Lane Key fob was stolen, my question about the 13 pin plug for the caravan remains unanswered, the investigation into the towball remains open
Just annoyed that they didn't get my car done by the time i asked having had it since 9.30am . On the positive side they were very apologetic and dropped my car back the next day with a full tank of petrol.
When I collected the car it had filthy dirty boot marks all over the drivers carpet and up the black sides where you get in the car. Under the previous ownership the car would have been valeted inside and out on completion.
Always very helpful and friendly
Service staff excellent but problem with a filter delayed return of my car This issue dealt with very well by 2 service personell,with good communication and a volunteered reduction on bill to compensate
As above, the purchase process was excellent and the service process equally so.
You did everything I asked
There was a problem with the tyre prssure warnings on the first journey - it has happened for 3 wheel swaps. Queried by email to DickLovett Service bt not response.
The body off the car was cleaned and looked good BUT the valeting of the interior was not up to standard most dissapointed.
I had booked a timed slot for an oil change as I didn't want to leave the car all day, but wasn't told how long it would take for the service, so ended up waiting just under 2 hours. This isn't the 1st time this has happened at DL!
Had the car all day and still did no valeting even though I have a service package
As always received first class service from the Service Department
Gemma was very friendly & considerate. She kept me updated regarding my cars service & allowed me enough time to get back in to collect my car knowing I had young children with me.
Very polite and accommodating. Issue fixed.
The parts required were in stock and the repairs carried out, but I don't know why they needed to car for over 6 hours
Did what they said they would do in a reasonable amount of time, no issues with anything since
Not very impressed and disgusted by the small mindedness of failing an MOT just because a stud on the number plate was in the wrong place. Why did not just take it off there and then rather than fail the car and charge for a retake?
Adrian Roddis made sure that my work was carried in the minimum amount of time and whilst i sat down and had a coffee.
On this occasion I was completely satisfied with the experience everything was done to ensure my car was all fixed and ready for going away on our family holiday
Everything was carried out as requested, the Citnow video was lovely to see all was okay
The problem has been fixed now but I now have low confidence in future fixes as it took too long to get the service I needed and I feel it's likely to happen again and next time we will argue over whether it is warranty work or not.
The work I needed was carried out promptly and with no problems.
The work is always completed on time and the car is returned cleaned and vacuumed
Confusion re my registration originated from bmw dealership copying record details on previous cars that we owned
Reported on an earlier survey that while to MOT aspect was satisfactory, disappointed that the other aspects I was hoping could be dealt with, weren't
Service was reactive - having to call for updates rather than being informed of issues with the vehicle
Service good but long wait for a service slot when booking - and worse when rebooking because of snow causing first slot to be missed
We were greeted at the door and sat down with a drink. A driver took us into Bath We had a call at 2.30 to say the car was ready. A driver came to pick us up for a return to the centre. the driver was friendly , the service manager excellent
The car came back unwashed, unvaletted and with a tyre pressure warning light still on. The customet service at Dick Lovett Bath has been a series of disasters ever since I purchased the car in 2017
Would never use them again and definitely would not recommend them to anyone else.
Made to feed really valued as a customer, nothing was too much effort. Justin Campbell-Watson was superb, ensuring my needs were met and finding me the perfect vehicle. Delivery was on time and vehicle as I wanted
Service "while you wait very good". completed on time but booking service was difficult. I tried booking on line and leaving a voicemail message but after several days ended up having to visit in person to make the appointment.
14 new BMW cars since 1998 is testament to my loyalty. The usual purchase and service is via the Westerly Group. For convenience, the recent service was at Bath. The service was ok but the car was filthy on re-presentation and had to be "recleaned".
difficulty in contacting centralised booking system long delay in getting through on telephone. No loan vehicle offered while car being serviced. Disappointing not to have had the car cleaned by garage after the service.
Really not happy to have to pay for my washer bottle to be stripprd and cleaned, car is under warranty and manager said it's not covered as I used non BMW washer additive ... where in the small print does it say that!!!
Questions asked were answered quickly
The car service was completed within the two hours and at a fair price.
great experience. I was kept informed through the process. sales team in bath were excellent. right balance between invisible and in my face.
Friendly, approachable and honest, a refreshing change from other Car Manufacturer Dealers.
Henry was efficient and professional and everything was delivered as promised
I cannot fault the process and the Salesman Keith Atkins kept me informed at every stage.
Our sales rep was particularly helpful, knowledgable and was not pushy
All quickly and easily done
Very easy and quick
Was perfect, the only disappointing thing was that I had a few complications when being delivered and first purchasing the car which was no one's fault just unfortunate
Outstanding customer service, very helpful and knowledgeable. Highly recommended.
it was a good experience, and very professional although I would have preferred a better deal at the beginning without all the haggling
all my questions were dealt with promptly
I was really impressed with the service i had from Alex Fox because I was Never put under any pressure time wise to make my mind up
I dealt with one of your Employees called Sam Hadfield. He was brilliant and very helpful throughout the viewing, purchase and delivery of the car.
Henry Bevan sold me the car at Dick Lovett Bath. His enthusiasm for your brand and the m140i helped sell the car to me. He was fair and realistic in his approach to the sale; his care and attention to detail was reassuring.
From start to finish everything was made to be as easy, seemless and organised as possible.
As above. Deals elsewhere were better (around £30per month ) but guidance and support from dealer were both excellent Next time I will shop around more to ensure I have financially the best deal too.
Great dealer experience. No detail was too small for Alex to deal with