I am taken care of from the moment I enter the dealership with complete faith in the service I will receive
Great customer service - friendly and efficient
Car had to be kept overnight because the diagnosis was too late in the day although it was brought in at 9.15 am. Also had to wait too long when picking the car up the next day. See below.
I was satisfied but I enquired for some extras to be add on like a set of speakers and a wireless charger, they couldn't give me the price for the labour will be charging me to add it on and the lady assured that she will email me but never did.
We always find your staff easy to deal with.
My car needed additional work, which meant they needed it for longer. They made sure I had a loan car for the whole time as I am dependent on my car for work. The team was very flexible. Superb customer service.
Delivered the car at 8:40 for a software update which wasn't finished until 3pm which is excessive considering I booked seven weeks in advance. Ultimately, the fault wasn't fixed despite what the paperwork said and there were grease marks in the car.
Itvwas an hour's work. The car was recently serviced and MOTd but a safety check was insisted on - a total waste of my time and money (it wasn't free: customers pay for everything in the end). And I truly didn't need a banal video.
friendly, easy to deal with and flexible in their approach
No contact was made during day to advise on progress. I telephoned 3 times to enquire as to when car would be ready/progress report. Calls simply not returned and confusing/conflicting information given when I insisted on update.
The service I received up to the day I collected the car (18/03) was very good & I am happy with Sam Hadfield. When the above incident happened Sam's manager refused to speak with me or my father who called on my behalf & failed to respond to emails
Great service, very friendly, very welcoming when I arrived, was offered coffee or other refreshments. I was dealt with very quickly. Special thank you to Kieran Gardener, couldn't do enough to help.
Excellent service from Henry at Dick Lovett, Bath.
I felt that they left me hanging with the reason for the defect and that it couldn't be found.
The staff carried on well after the nominal closing time of 1800 in order to complete the work, sign of the car and for me to drive away.
Excellent service, with knowledgeable and courteous staff
excellent service from Mr Adrian Roddis and Olivia on the reception
I gave this rating because of how badly my car was cleaned.
Staff are friendly but the oil service has caused a leak which was not there before and I have to wait till the 10 of June while oil is leaking every where I park!
My fault was diagnosed quickly and accurately And bmw contribution £500 towards the repairs
Returned the car without fixing the issue!
very pleasant professional reception staff and personal assistant / advisor
Ha to argue about payment for service included in purchase price also a previous complementary winter check indicated I should keep top up engine oil in boot! Following this service I enquired a spare container had been left in boot. I was told it is
Able to book car n for service and MOT at short notice even tho' dealership busy. Courteous and personal service. Appreciate being dealt with by the same person when both bringing and collecting the car.
Mot completed and nice to have a car health check
Very good service some uncertainty over price of work but happy with cost based on value service
Didn't solve the problem but tried hard.
A Mr Adrian Roddis is a true credit to your company at Dick Lovett bath on reinstalling my faith with your company his level of care towards me was outstanding polite courteous and he listened to me which i thought was very kind of him
The health check video was just a generic one with no video of my car
the lady in customer services was extremely knowledgeable and efficient. Genuine service with a smile
Been coming for a number of years, present vehicle the third BMW I have had.
Kieran was very courteous, professional and helpful. However, I'm generally left waiting for some time in the soft seats each time I visit.
The work was carried out professionally and quicker than expected
Because it took too long to get booked in with a relief car and then my problems that I reported with the service were not sorted and have been referred to BMW, but I have still not heard anything back :-(
Timely and responsive to additional servicing requirements
Told reception that my Sat nav and Bluetooth had stopped working. They told me to write this on the service slip. Nothing was done and the girl at handover knew nothing about it and told me id have to re-book
Servicing carried out very promptly as requested.
No problems with the service
Initially quoted a delay of a month before the drivetrain malfunction could be corrected. This is most certainly not the service to be expected from a BMW dealer. Paperwork not ready and car unwashed on collection.
Car returned with no paperwork, was told it would be posted to me, still not arrived, now 12 days? Apart from this score would be 5 stars
Always a good job and again helpful staff keeping you informed.
Everything done on time and at agreeed price
A report on exactly what was completed during the service would have been useful.
Customer service is terrible and did not do the service or fit the tyres I requested.
Always friendly and helpful.
The service I received was courteous and professional. I was kept updated whilst waiting for my car and received a full explanation once the service of my car was completed.
Professional as before (when I purchased my previous car through the same dealership), felt taken care of during the process.
I have purchased many bmw s over the years Never really had a major problem
Derek Owen and Gareth in Dick Lovett Bath were excellent but when they aren't there the young guy doing the handover wanted to get off home and didn't follow up as he had promised to do!
Sam was brilliant and helped and informed me the whole way through
great experience. I was kept informed through the process. sales team in bath were excellent. right balance between invisible and in my face.
Friendly, approachable and honest, a refreshing change from other Car Manufacturer Dealers.
Henry was efficient and professional and everything was delivered as promised
Dick Lovett BMW
Bath
