The service was fine but I am still unhappy about the service which I received last time and the bad experience is overriding anyth8ng positive especially as it was not resolved.
Fast Lane service supposed to take 90 mins, was more like 3 hours.
Efficient and friendly service.
I came in as a 'drop-in'. All help was given to get my car repaired as quickly as possible and what I call
When I got the car home, after collecting it on Sat 24 Aug, I noticed a lot of staining on the black gloss trim around the windows. It didn't wipe off and looked like acid staining which was very hard to remove, even with T Cut. Nothing on the paint.
I resent paying for a full bottle of screen wash when I doubt that more than 100ml was used; I top up the screen wash every week and it had been dry for most of the week before the service so my wife would have hardly used any screen wash.
Everything went as planned
Your service people always seem very efficient obliging, knowledgable and helpful. Your sales process is not as good.
Everything went ok both pick up ,delivery and service
Difficult getting thru on phoe Not informed further work necessary during service Had to wait all day for what was supposed to be waiting appointment
The issues with my vehicle were addressed in an efficient and prompt manner. The member of staff dealing with me was very helpful.
Car was ready to pick up but no-one let me know even after I called about it
Everyone at Dick Lovett is friendly and take the time to explain things.
First class service as always
because the service reception is very good and the coffee goodbecause
Everything was as expected with good communication and an earlier return of my vehicle than forecast
Dick Lovett come to the rescue again!! The 'Superman' of the car world saves the day and proved a quality replacement vehicle.
Our car came in for the recall and left the garage and broke down! The technicians failed to check the cr before it left the garage. I also rang on the morning to ask for the door seal to be fixed however this wasn't done. I'm also used to with previ
All works carried out communicated in full on colletion of vehicle.
Trying to being forward my new appointment date. Asked to be emailed due to work, and was phoned back. Having returned that call but when closed I still am no closer to rearranging. I phoned yesterday and was told I would be phoned back. Nothing.
Communication via phone not really up to the standard I would expect from a premium brand. At one point I was told I would be rang back and had to re call the following day. My partner suggested this would happen due to a prior experience.
Good service when it happens. It lead times for bookings far too long.
Friendly staff. Work completed on time. No issues
On this occasion the car was only in for its MOT, though a newly announced Recall was carried out at the same time. Everything went smoothly, and the staff were pleasant and efficient to deal with.
Kat was brilliant as always
I booked a service with a loan car as I had business to be done. I received emails confirming the loan booking. When I arrived I was told there were no loan cars and I would have to wait.
Great service but there was no verbal debrief on the Health Check outcome. The printed report stated that service was due xxxmiles/date failed to make clear that miles related to miles to go, not odometer reading. This was confusing.
Car picked up and returned with N/C charge
They lost me arriving so had to wait longer than expected I had to go back up to the desk to get them to process my arrival again
Service, air conditioning refill and MOT were carried out as arranged, but the finish time was later than I had hoped, and the service reminder was not reset in my vehicle.
Now problems or mis leafing information very happy
Problems with door to workshop that day. Not able to fix issue with seat belt warning light which has been outstanding for 6 months Noticed on way home that service overdue message still showing. Promised a call re date to come in. So far no call
Booked 1st service on my M140i 5 weeks in advance as that was the first available courtesy car - so on arrival a little surprised to hear they didn't have one for me and could I wait!! Asked if I wanted a wash/vac then didn't bother doing it!!
I did not have any problems and was dealt with courageously and informatively by the service contact.
The service advisor, Katrina Eveson, was (and always is) extremely helpful, well informed, very knowledgeable, and
Car was serviced and ready
The service department was excellent in sorting out the breakdown problem.
You didn't check the tyre pressures even though you gave me a new tyre, did a service and an MOT. Tyre pressure bleeper went off when I got to the outskirts of Bath and I had to return to the garage to get it sorted out. Not impressed.
I had to wait 6 weeks to get the fault looked at and then I had to take the car back within one week as the fault reappeared. I have now sold the car as I have not had one year without problems in the ten I owned it
Slow / communication not great - not up to usual standards
Very direct/rude. Tried to upsell me on a gas and oil service, even though I asked for that not to be included in what was quoted
Staff very helpful and informative
Work completed as requested and to high standard
When I booked my car in for it's MOT I specifically asked if the iDrive system could be looked at as it kept switching off. I said that I would be able to leave the car for an all day appointment and work from the dealership. I was told that was OK
I ordered a locking nut and a week later I have still not been informed if it has arrived or not.
You kept me informed on what was happening.
They didn't wash and vacuum the car and had grease on my steering wheel when returned.
I can't fault your staff they were excellent. However, I am only giving 4 stars because I was sold the benefits of a service plan over the phone before my visit, only for this to be withdrawn by BMW without me being informed.
Car went in for a levels check and car was done on time , and washed / vac which was good . Staff very friendly over all a good first experience
Because the car was booked in for a safety recall, a 2 hour waiting appointment. Dropped at 7.50am. Went to do shopping locally, phone call at 9.15am to say car would be further 1.5 hours. Returned 9.40am to find car where left, untouched.
everything i asked for to be done was done
I had a service in 2018 which involved a warranty fix for a driver side window. The door card panel was removed and since then has been subject to coming off when closing the door. It has been in for rectification many times and is still not fixed.
Everything they promised was fulfilled
Checking in and collection were a bit slow
Nothing of note to report. Car was picked up and delivered back on time
Problem was solved but could tell that the workshop was very busy due to timescales
Excellent overall service
Because the experience was completely painless and hassle-free. The fact that the car always looks superb on receipt is testimony to all the staff working in the service team.
Great customer service and technical skill
Always happy to help and explain the bill
Faultless service just overpriced
Service was great but because I turned up early and didn't check in I then waited 30mins before I realized that something was correct. Would have been nice if someone reminded me that I should still check in to reception when they opened.
I am taken care of from the moment I enter the dealership with complete faith in the service I will receive
Great customer service - friendly and efficient
I was satisfied but I enquired for some extras to be add on like a set of speakers and a wireless charger, they couldn't give me the price for the labour will be charging me to add it on and the lady assured that she will email me but never did.
Car had to be kept overnight because the diagnosis was too late in the day although it was brought in at 9.15 am. Also had to wait too long when picking the car up the next day. See below.
Length of time between ordering and delivery. Otherwise completely satisfied.
The whole experience was good but I particularly enjoyed collection day. I was overwhelmed by Sam Hadfield and felt that he had gone above and beyond to make the day feel special.
I am completely satisfied
Everything happened as we were advised
smooth from viewing until sales
Smart premises. Quality knowledgeable staff. We felt valued as customers
Dick Lovett BMW
Bath
