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ABOUT US, DICK LOVETT BATH

Find out more about what we do and meet our team.

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

Marianne Lawson

Reception Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

the lady in customer services was extremely knowledgeable and efficient. Genuine service with a smile

Service

Been coming for a number of years, present vehicle the third BMW I have had.

Service

Kieran was very courteous, professional and helpful. However, I'm generally left waiting for some time in the soft seats each time I visit.

Service

The work was carried out professionally and quicker than expected

Service

Because it took too long to get booked in with a relief car and then my problems that I reported with the service were not sorted and have been referred to BMW, but I have still not heard anything back :-(

Service

Timely and responsive to additional servicing requirements

Service

Rather slow service

Service

Told reception that my Sat nav and Bluetooth had stopped working. They told me to write this on the service slip. Nothing was done and the girl at handover knew nothing about it and told me id have to re-book

Service

Servicing carried out very promptly as requested.

Service

No problems with the service

Service

Car returned with no paperwork, was told it would be posted to me, still not arrived, now 12 days? Apart from this score would be 5 stars

Service

Initially quoted a delay of a month before the drivetrain malfunction could be corrected. This is most certainly not the service to be expected from a BMW dealer. Paperwork not ready and car unwashed on collection.

Service

Always a good job and again helpful staff keeping you informed.

Service

Everything done on time and at agreeed price

Service

A report on exactly what was completed during the service would have been useful.

Service

Customer service is terrible and did not do the service or fit the tyres I requested.

Service

Lack of information

Service

Always friendly and helpful.

Service

The service I received was courteous and professional. I was kept updated whilst waiting for my car and received a full explanation once the service of my car was completed.

Service

Very happy with the work carried out.

Service

My visit this time was very good. My previous visits however had a few problems. My BMW Park Lane Key fob was stolen, my question about the 13 pin plug for the caravan remains unanswered, the investigation into the towball remains open

Service

Just annoyed that they didn't get my car done by the time i asked having had it since 9.30am . On the positive side they were very apologetic and dropped my car back the next day with a full tank of petrol.

Service

When I collected the car it had filthy dirty boot marks all over the drivers carpet and up the black sides where you get in the car. Under the previous ownership the car would have been valeted inside and out on completion.

Service

Always very helpful and friendly

Service

Service staff excellent but problem with a filter delayed return of my car This issue dealt with very well by 2 service personell,with good communication and a volunteered reduction on bill to compensate

Service

As above, the purchase process was excellent and the service process equally so.

Service

You did everything I asked

Service

There was a problem with the tyre prssure warnings on the first journey - it has happened for 3 wheel swaps. Queried by email to DickLovett Service bt not response.

Service

The body off the car was cleaned and looked good BUT the valeting of the interior was not up to standard most dissapointed.

Service

I had booked a timed slot for an oil change as I didn't want to leave the car all day, but wasn't told how long it would take for the service, so ended up waiting just under 2 hours. This isn't the 1st time this has happened at DL!

Service

Had the car all day and still did no valeting even though I have a service package

Service

As always received first class service from the Service Department

Service

Gemma was very friendly & considerate. She kept me updated regarding my cars service & allowed me enough time to get back in to collect my car knowing I had young children with me.

Service

Very polite and accommodating. Issue fixed.

Service

The parts required were in stock and the repairs carried out, but I don't know why they needed to car for over 6 hours

Service

Did what they said they would do in a reasonable amount of time, no issues with anything since

Service

Good service

Service

All good

Service

Not very impressed and disgusted by the small mindedness of failing an MOT just because a stud on the number plate was in the wrong place. Why did not just take it off there and then rather than fail the car and charge for a retake?

Service

Adrian Roddis made sure that my work was carried in the minimum amount of time and whilst i sat down and had a coffee.

Service

On this occasion I was completely satisfied with the experience everything was done to ensure my car was all fixed and ready for going away on our family holiday

Service

Everything was carried out as requested, the Citnow video was lovely to see all was okay

Service

The problem has been fixed now but I now have low confidence in future fixes as it took too long to get the service I needed and I feel it's likely to happen again and next time we will argue over whether it is warranty work or not.

Service

The work I needed was carried out promptly and with no problems.

Service

The work is always completed on time and the car is returned cleaned and vacuumed

Service

Confusion re my registration originated from bmw dealership copying record details on previous cars that we owned

Service

Reported on an earlier survey that while to MOT aspect was satisfactory, disappointed that the other aspects I was hoping could be dealt with, weren't

Service

Service was reactive - having to call for updates rather than being informed of issues with the vehicle

Service

Service good but long wait for a service slot when booking - and worse when rebooking because of snow causing first slot to be missed

Service

We were greeted at the door and sat down with a drink. A driver took us into Bath We had a call at 2.30 to say the car was ready. A driver came to pick us up for a return to the centre. the driver was friendly , the service manager excellent

Service

The car came back unwashed, unvaletted and with a tyre pressure warning light still on. The customet service at Dick Lovett Bath has been a series of disasters ever since I purchased the car in 2017

Service

Would never use them again and definitely would not recommend them to anyone else.

Service

Made to feed really valued as a customer, nothing was too much effort. Justin Campbell-Watson was superb, ensuring my needs were met and finding me the perfect vehicle. Delivery was on time and vehicle as I wanted

Service

Service "while you wait very good". completed on time but booking service was difficult. I tried booking on line and leaving a voicemail message but after several days ended up having to visit in person to make the appointment.

Service

14 new BMW cars since 1998 is testament to my loyalty. The usual purchase and service is via the Westerly Group. For convenience, the recent service was at Bath. The service was ok but the car was filthy on re-presentation and had to be "recleaned".

Service

difficulty in contacting centralised booking system long delay in getting through on telephone. No loan vehicle offered while car being serviced. Disappointing not to have had the car cleaned by garage after the service.

Service

Really not happy to have to pay for my washer bottle to be stripprd and cleaned, car is under warranty and manager said it's not covered as I used non BMW washer additive ... where in the small print does it say that!!!

Service

Questions asked were answered quickly

Service

The car service was completed within the two hours and at a fair price.

Service

great experience. I was kept informed through the process. sales team in bath were excellent. right balance between invisible and in my face.

Sales

Friendly, approachable and honest, a refreshing change from other Car Manufacturer Dealers.

Sales

Henry was efficient and professional and everything was delivered as promised

Sales

I cannot fault the process and the Salesman Keith Atkins kept me informed at every stage.

Sales

Our sales rep was particularly helpful, knowledgable and was not pushy

Sales

All quickly and easily done

Sales

Very easy and quick

Sales

Was perfect, the only disappointing thing was that I had a few complications when being delivered and first purchasing the car which was no one's fault just unfortunate

Sales

Outstanding customer service, very helpful and knowledgeable. Highly recommended.

Sales

it was a good experience, and very professional although I would have preferred a better deal at the beginning without all the haggling

Sales

all my questions were dealt with promptly

Sales

I was really impressed with the service i had from Alex Fox because I was Never put under any pressure time wise to make my mind up

Sales

I dealt with one of your Employees called Sam Hadfield. He was brilliant and very helpful throughout the viewing, purchase and delivery of the car.

Sales

Henry Bevan sold me the car at Dick Lovett Bath. His enthusiasm for your brand and the m140i helped sell the car to me. He was fair and realistic in his approach to the sale; his care and attention to detail was reassuring.

Sales

From start to finish everything was made to be as easy, seemless and organised as possible.

Sales

As above. Deals elsewhere were better (around £30per month ) but guidance and support from dealer were both excellent Next time I will shop around more to ensure I have financially the best deal too.

Sales

Great dealer experience. No detail was too small for Alex to deal with