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Because I was not as 100% satisfied as usual. I was told that it was an apprentice who booked us in which is why I make particular mention - as he obviously is learning and needs to take notes of customers requests.
from start ti finish it was trouble free...
The service I received was good. I was a little disappointed because the recall part that had to be fitted wasn't in stock which meant I got my car back a day later.
Seems like the service was carried out well
The car was completed on time. There was a good explanation of what had been done, and recommendation of what needed to be done in the near future.
It was as expected and more.
Excellent service overall. Nothing was too much and car returned clean inside and out. Overall cost and time in garage was great.
You delivery whats expected.
Again customer service
Good customer service. Just a bit of a wait at pick up
Friendly helpful staff and efficient service. No complaints at all.
The soft close on my glove box was not repaired, the service desk did say they would be in touch , but to date they have not
All questions answered no issues with the service.
As above staff are always helpful & friendly
I was kept informed of progress every step of the way. A health check was also performed in addition to the planned work.
There was some confusion over what was and was not covered under my extended warranty and I had to resolve this myself which slightly annoying and took the edge of an otherwise good experience.
well looked after and kept informed
I find the people very helpful and attentive, particularly Kierran
It would have been higher, but your 'Business Centre' in Bath, has not changed in years. A Windowless Broom Cupboard, NOT twenty first century and not BMW!
Very satisfied within the limited context of the service needed
I expected better from a main dealer
I paid £330 for the same tyres that I had been offered by the assistant for £700. The car was cleaned but I feel that the service was not up to the standard of my expectations. I am sorry too say I will not be bringing it back again.
The customer service from Katrina was excellent as usual. However the car continues to show a "Service required" light.
I was kept up to date, all aspects dealt with well
mot and service completed in the 3 hour time slot .
I took my car in because it had a drive train problem and was having surges of power and losing power. It turned out it needed a new EGR valve - when I took it is there was a recall on the vehicle from October 2018 on EGR coolant.
The general service has improved immensely since taking over from Wellsway
Customer service is totally understood by the service team
knowledgeable staff and a BMW stamp in the book - well key fob actually
Staff were good but working in cramp facility
Staff always polite, but on this occassion although initally I thought the creaking seat issue had been resolve, it has returned! Both my wife & I are on our third BMW's and my latest is the first with a creaking seat!
I will bring my car there again as it is in a good location for a walk into Bath. Plus the great service from the staff there.
No problems at all told me how much it would cost before going so no nasty surprises
Always a high quality service
Phone system is poor. Expertise is very variable. From very good to poor.
The appointment was prompt and convenient
Within 30 minutes of collecting my car from its service the engine warning light came on and I had to return to the garage to get it fixed, so not the best experience. The issue was resolved quickly once I returned to the garage, at least.
Mainly down to Kat
The MOT and Vehicle Inspection were, as far as I can tell, well
Booking in OK. I had to phone three times to find out when I could collect the car. I was informed three times that I would be rung back to inform me of the time. No call came at any time. Not good enough.
Felt the oil service, although it included a valet, was a little lengthy. Otherwise, happy with the actual service.
my car had an MOT at the last visit. I was surprised that the right hand side dipped beam headlight fault was not detected adn rectified during the MOT test (according to the service plan / lease car contract that this vehicle is on)
The technician who dealt with my service omitted the cost of my MOT from the final invoice (£39.99) and I needed to remind him to include it.
Just wish it could be a little cheaper...
See above answer. Felt like I mattered and delivered a solution that worked.
Everything happened according to plan on the day.
I had to return my car to BMW for a recall. After the job was done, my car was given a clean inside and out,
I was well looked after whilst waiting for the service to be completed on my vehicle; the results of the service were immediately available to me and my car returned to me ahead of schedule.
Service is always first class but the price is eye watering
Phones are unanswered for long periods when trying to speak to the service department. I was kept waiting in reception (deserted except for me) for 15-20 minutes when booking in for this service. No apology was given.
Katrina was great.
quick and competent
The state of the returned call was terrible with oil on the leather and dirty footwells.
My needs have been well looked after
Service from Katrina was great. Explained the service, provided an office to work in, etc.
Fast Lane service supposed to take 90 mins, was more like 3 hours.
The service was fine but I am still unhappy about the service which I received last time and the bad experience is overriding anyth8ng positive especially as it was not resolved.
Efficient and friendly service.
I came in as a 'drop-in'. All help was given to get my car repaired as quickly as possible and what I call
When I got the car home, after collecting it on Sat 24 Aug, I noticed a lot of staining on the black gloss trim around the windows. It didn't wipe off and looked like acid staining which was very hard to remove, even with T Cut. Nothing on the paint.
I resent paying for a full bottle of screen wash when I doubt that more than 100ml was used; I top up the screen wash every week and it had been dry for most of the week before the service so my wife would have hardly used any screen wash.
Everything went as planned
Car was ready to pick up but no-one let me know even after I called about it
Your service people always seem very efficient obliging, knowledgable and helpful. Your sales process is not as good.
Everything went ok both pick up ,delivery and service
Difficult getting thru on phoe Not informed further work necessary during service Had to wait all day for what was supposed to be waiting appointment
The issues with my vehicle were addressed in an efficient and prompt manner. The member of staff dealing with me was very helpful.
Everyone at Dick Lovett is friendly and take the time to explain things.
First class service as always
because the service reception is very good and the coffee goodbecause
Everything was as expected with good communication and an earlier return of my vehicle than forecast
Dick Lovett come to the rescue again!! The 'Superman' of the car world saves the day and proved a quality replacement vehicle.
Our car came in for the recall and left the garage and broke down! The technicians failed to check the cr before it left the garage. I also rang on the morning to ask for the door seal to be fixed however this wasn't done. I'm also used to with previ
All works carried out communicated in full on colletion of vehicle.
Trying to being forward my new appointment date. Asked to be emailed due to work, and was phoned back. Having returned that call but when closed I still am no closer to rearranging. I phoned yesterday and was told I would be phoned back. Nothing.
Communication via phone not really up to the standard I would expect from a premium brand. At one point I was told I would be rang back and had to re call the following day. My partner suggested this would happen due to a prior experience.
Good service when it happens. It lead times for bookings far too long.
The Sales Executive was personable and knowledgeable, and communicated well throughout the sales process and handover.
Polite, left to look at car, without interference, updated throughout, easy handover, not too much time.
Mike is brilliant and I would happy by from him again even if it isn't a BMW.
Can't fault any part of the process or service provided. That said my wife got some floweres when the car was ready to pick up at the showroom and I just had to make do with having a new car :-)
A suggestion for future sales - consider giving at least one of the keys with the stainless steel key ring related to the model of car. Would be a nice touch for repeat customers.
The salesperson was very helpful and quickly found a car for me when my other car became unserviceable.
The car is the first automatic vehicle that I have purchased and the eight speed gearbox together with the smooth comfortable ride, it has exceeded my expectations
Our car is contracted through the Motability scheme which is an extremely efficient and worry-free scheme. Our Motability advisor, Gareth, was very knowledgeable and made the whole experience smooth and problem free.
Very helpful, able to stall the car while I had my operation and release it to me when I was ready.
Sam Hadfield, the sales executive, was very knowledgeable of the car, specification and options available, and made the whole car buying experience pleasant and exciting.
Length of time between ordering and delivery. Otherwise completely satisfied.