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ABOUT US, DICK LOVETT BATH

Find out more about what we do and meet our team.

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Ross Campbell

New Car Sales Manager

Oliver Waters

Used Car Sales Manager

Adrian Roddis

Service Manager

Richard Usher

Parts Manager

Derek Hendy

Aftersales Manager

Marianne Vitti

Reception Manager

Jess James

Retail Manager

Simon Maskell

Group Buyer

Saffron Rabey

Local Business Development Manager

David Deska

Sales Executive

Gareth Davies

Gareth Davies

James Pinnell

Sales Executive

Justin Campbell-Watson

Sales Executive

Paolo Gravanti

Sales Executive

Steve Comley

Sales Executive

Szymon Leppek

Sales Executive

Dani Porcaro

Service Advisor

Tom Blaxley

Service Advisor

Jason Brear

Parts Supervisor

Martin Jones

Parts Advisor

Neil Hitchings

Parts Advisor

Richard Prince

Parts Advisor

Sam Dean

Parts Advisor

Izzy Bosence

Senior Receptionist

Julie Patton

Receptionist

Ellie Singer

Receptionist

Hannah Glencross

Receptionist

Blase Miller

Receptionist

Sue Humpries

Housekeeper

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Excellent from start to finish

Service

It was a very good experience.

Service

Jemma was most enthusiastic and resourceful in helping me.

Service

Excellent service

Service

Dealt with my requirements well and kept me updated throughout. First visit to Dick Lovett Bath having mainly used Hungerford for the past 15 years and Swindon occasionally. A nice environment with friendly staff.

Service

The advisor has kept me informed at all the time what is happening with my car and offered support

Service

They provided good reception, good information on progress and good pick up experience.

Service

Recall was sorted quickly

Service

Very helpful staff on reception; and knowledgeable service manager.

Service

Job completed on time kept informed of time of collection

Service

Safe, quick, friendly staff and reasonable pricing for the work done.

Service

Well looked after whilst waiting for my car

Service

Good experience from start (booking) to finish (picking up car). Tom kept in contact with updates, and recommended additional service item.

Service

Even in a pandemic, the staff were very considerate, great service.

Service

The car was clean and perfect on collection.

Service

Well organised and professional

Service

Health check video

Service

Simply because it was an excellent service as far as I was concerned

Service

Everything carried out that was required

Service

Always kept informed

Service

It was very good and they kept me upto date with the progress

Service

Prompt timekeeping and attentive to the customer requirements. Very pleasant team of people to deal with.

Service

5 star service starting with receptionists and Initial booking on the phone right through to collection of my car. Well done Tom and team!

Service

Problem diagnosed and rectified

Service

My car needed an MOT/ a service / and work on a recall. All managed very well . I was kept informed constantly.

Service

Service experience was brilliant. Dani always kept me informed and dealt with a difficult situation very well. It's not easy telling someone their car needs lots of work but she did an amazing job, always fully explaining what was happening.

Service

I have no grounds for criticism.

Service

Keep me updated as soon as I booked the service in

Service

zero complications.

Service

Fantastic attentive service, always kept me up to date and very efficient

Service

Great communication

Service

Even though my car was in for a recall, I was treated extremely well, from the start to the end, I was most impressed. Everybody was very helpful, professional, friendly and kind. It was a wonderful surprise receiving the in depth video and follow up

Service

Everything done away instructions and advice

Service

Excellent service all round

Service

Always very helpful and efficient

Service

Very impressed with overall service, Tom kept us informed through text & sent video. Covid rules were well implemented, so five stars shows you went above & beyond. Well done.

Service

Professional & efficient staff & well presented vehicles.

Service

No issues. Very easy to deal with

Service

Gemma Smart is a fantastic member of your staff , kept me up to date with what was going on with both my recent visits ( one visit for my old 420d coupe before it went back and this week for my 330e ). i can not speak highly enough of Gemma

Service

Katrina looked after me really well. An issue was identified with my car during the service which meant that they needed to keep my car so she organised a lovely loan car and kept me informed all the way through.

Service

Katrina kept me informed of the progress of the MOT and of certain items that needed attention. My car was collected and returned by two very polite and courteous gentlemen and the work carried out to my satisfaction.

Service

They they were very helpful and polite at all times.

Service

Our car was collected and delivered which was very helpful. We were kept informed of progress with the service and any problems were explained well

Service

Efficient, friendly service and costs were as initially agreed.

Service

No hassle and kept informed

Service

Excellent service!

Service

The service was completed speedily, efficiently and in a helpful and friendly fashion

Service

The staff were patient and straightforward with my questions and concerns.

Service

Very efficient carrying out my drop off and pick up expience. Kept well informed during service procedure

Service

Dick Lovett did exactly what I asked without pushing unnecessary work that is not vital. The level in good car service practice enhances the trust of its customers.

Service

Collection service was exemplary

Service

Efficient professional service. Designated person dealing with my service. She was excellent. Cannot remember her name.

Service

Service was great at dick Lovett but still need to get the problem sorted in the future

Service

Arranged relatively last minute and easy from start to finish

Service

Everything was just perfect Loan car was ready waiting for me Danni was polite and knew exactly what was going to happen and when Called me later to inform me my car was ready Car retired to me washed serviced and no problem at all

Service

Everything completed to my satisfaction

Service

Excellent COVID-19 protocols in the branch, prompt and efficient service. Particularly satisfied with the 20% discount offer at the time??

Service

I feel confident that the workshop staff were doing their best to check the car and keep it safe.

Service

The customer service from Dick Lovett Bath was exceptional. The staff were friendly and kept me updated throughout the time the car was being serviced with two calls during the day. Special mention for Katrina. Outstandingly helpful.

Service

very good car was in good hands

Service

Very satisfied, due to professional friendly quick, keeping me updated continually with the progress. Thank you

Service

Great customer service, nice loan car, free brake fluid service and air conditioning recharge added to MOT cost.

Service

Good reliable service

Service

Brilliant staff. Very knowledgeable, helpful and friendly. A good 'valued customer' feeling.

Service

Tom's the best

Service

Had quite a long wait but they were very busy

Service

All when exactly as expected, efficient, punctual, polite.

Service

Straightforward service and MOT.

Service

Gemma was great. The problem was solved by the following day. I was very impressed with the service and the loan veivhle.

Service

Katrina was very helpful in keeping me updated.

Service

Having worked within the motor industry for nearly 40 years covering many different brands I can be very critical but, I can say I was very impressed with BMW in Bath.

Service

Very short notice and very efficient.

Service

Gemma took on the problem I had with the car. Kept me informed of the diagnosis and options. She then offered the best solution

Service

Highly efficient, friendly and helpful team who provide an excellent service.

Service

Prompt and efficient service

Service

Easy to book visit. Carried out by friendly knowledgable staff.

Service

Car returned before anticipated time. Pleasant waiting area. Mechanics video report. All staff appeared to be customer focused. Covid regulations adhered to. Finally good coffee.

Service

They fixed the problem and I had car back the next day

Service

Long wait for a date with a courtesy car available whilst in for warranty work. KAT however on the service team was excellent.

Service

So far as is possible to tell without technical knowledge

Service

I think it comes down to communication again. The staff at DL Bath kept me informed and made me feel valued as a customer. I love my BMW and it really enhances my enjoyment of the car to receive such excellent service.

Service

Great service and the correct outcome

Service

Good

Service

I can commend Justin Campbell Watson - brilliant bloke

Service

Swift and efficient.

Service

I was dealing with Paolo Gravanti from Bath dealership I am very happy with he's service, he was really friendly and professional!I will definitely come back in the future again!

Sales

The sales executive I dealt with at the dealership (Szymon Leppeck) provided the experience I have always looked for when purchasing a new car, He was efficient, friendly, knowledgeable, helpful, advised and completed everything he said he would.

Sales

There were some hicups, issues, etc, but the sales team said what they would do, kept me informed as some dates had a minor slip, but overall did what they say they would.

Sales

I was kept informed all the way

Sales

We were informed all along the way when purchasing our car and staff were very accommodating and helpful

Sales

Great car and a good deal

Sales

Very good communications and excellent knowledge of the vehicle from Gareth Davies

Sales

Met my requirements and provided great service.

Sales

Great service

Sales

Paolo who sold me my car was excellent through out the whole process and was helpful in making me come to the decision on which car I bought .

Sales

All good. No issues on site except for a small delay whilst the finance was all finalised.

Sales

The team were excellent

Sales

very friendly & efficient service from ordering to delivery

Sales

Kept up to date throughout.

Sales

We were made to feel comfortable whilst we were there and Szymon was a pleasure to deal with.