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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
380 ratings and 202 comments received in the last 90 days.
08 April 2024
The handover was pleasant and efficient and the embarrassment of the late delivery was adequately dealt with though no compensation for our financial loss was offered.
07 April 2024
Not had a better experience elsewhere
06 April 2024
The whole experience was great .
06 April 2024
Outstanding customer service by Dick Lovett Melksham especially James Pinnell
05 April 2024
All as expected - excellent. I dealt with Monty and throughout the process, he was informative, attentive and knowledgeable of my needs.
04 April 2024
Had to get the car delivered and turned around in a tight timeframe. Kept us up to date the whole way through and found a great car
04 April 2024
The whole process was so straightforward, everything was ready.
04 April 2024
Jack Meach was excellent - very helpful at all stages and kept me informed throughout the purchase and collection
04 April 2024
The team at Melksham made me feel very welcome, almost as if I knew them. I met young Brandon, who loved his cars!
01 April 2024
Pleasant atmosphere friendly and helpful staff
29 March 2024
The help advice and service extended in choosing our 10th BMW particularly a thank you to our sales consultant Robert Brodie
26 March 2024
The Sales Executive Justin Campbell-Watson was very personable, helpful, responded in a timely fashion, kept me informed and patient.
25 March 2024
I am very satisfied it's was quick and easy,everything went really smooth!
19 March 2024
Jack Meech who sold us the car was amazing and very professional
13 March 2024
As above.
11 March 2024
Jack took us through the end to end process perfectly, the car was ready on time and was a very smooth process.
08 March 2024
Very satisfied the car is fantastic and the service and friendliness from the staff was great.
08 March 2024
Rob was excellent to deal with, passionate about Bimmers, and a good lad. Thank you.
06 March 2024
Mark Stanham most helpful from beginning to end of transaction
06 March 2024
All staff were helpful
05 March 2024
Efficient friendly
04 March 2024
Monty was attentive and along with Larry listened to my requirements and came up with the perfect solution with a new 420. I was looking at a used vehicle. Excellent service thank you
04 March 2024
Both Larry and Jack looked after us in a professional and friendly manner
04 March 2024
Totally satisfied because the team made the purchase very special.
01 March 2024
Yes very happy with handover and delivery of car, Mark explained everything I needed to know well, and thoroughly!
28 February 2024
Although we originally shook hands on a car from a different dealership that turned out to not be available which was disappointing,. Monty and Larry worked hard to match the figure we shook on for a different car and I really appreciated this.
28 February 2024
Customer service above and beyond. We really felt we were listened to. We were kept informed at all stages and felt really comfortable with Rob, who was very knowledgeable and approachable. Lovely coffee too!!
27 February 2024
was kept updated throughout the process regularly
26 February 2024
Good product knowledge and easy handover
26 February 2024
Updates were regularly communicated
23 February 2024
Again nothing was too much trouble for Jack. As a woman customer I never felt patronised or pressured by him. He was friendly and respectful throughout the sales experience. Thank you Jack
23 February 2024
No real welcome when we arrived Left waiting for our appointment with no communication from anyone Charged incorrect amount on invoice which was recognised by us and not the salesman We found salesman abrupt
22 February 2024
Very professional
28 January 2024
All staff helpful
27 January 2024
Staff were helpful and pleasant. Nothing was too much trouble
27 January 2024
The process was very simple and quick. James was able to search the system to find a car that was in its build stage that fitted all my requirements, so significantly reducing the lead time that I had to wait for it.
18 January 2024
Friendly professional and not pushy whilst looking around
11 April 2024
It's great there's a collection service, now the Bath location is closed.
10 April 2024
After a difficult start trying to sort out a parking sensor cost and responsibility. This was resolved and since then no issues.
10 April 2024
Friendly and professional. Their efforts are much appreciated.
10 April 2024
Always helpful. Outstanding customer service. Go out of their way to look after you, nothing is too much.
10 April 2024
I have dealt with Will in the Servicing teams on a few occasions now and he is always absolutely fantastic. He keeps me updated and does what he says what he will, and that's all I really need. Thanks very much Will.
10 April 2024
William and the team were very helpful
10 April 2024
My problem was dealt with very professionally and timely. All stages of the repair were explained beforehand.
10 April 2024
Car dealt with quickly and effiviently
10 April 2024
My issue was resolved very professionally - excellent service received
10 April 2024
Prompt, efficient and effective service experience.
07 April 2024
As always great customer service and easy to deal with.
03 April 2024
Friendly and efficient. Extra work needed on my brakes was quickly identified and communicated.
03 April 2024
My visit to Bmw professional and and polite
02 April 2024
Nothing to fault with the level of customer engagement and the service experience delivered. Feedback from the technician (Ben) was first class as always.
02 April 2024
Half a point down for some minor inconvenience. My driver customised settings were reset and my BMW dash-cam was as not refitted. I know these are minor..but would have been nice to get the car back in the same state as left.
31 March 2024
Detailed analysis of service provided
31 March 2024
Timely communication and honest assessment of the vehicle.
31 March 2024
Will did a great job at making up for the first call.
31 March 2024
Very impressive garage
29 March 2024
Drivers very polite
29 March 2024
unhappy at the lack of collect/deliver service which I received at the Bath site. I booked my service appt well before it was due but obviously need to give 3 months notice in future !! NOT helpful to an 80 yr old client of 25 years.
29 March 2024
Excellence
29 March 2024
Great experience
29 March 2024
Detailed explanation given of necessary work
28 March 2024
Service of staff was excellent, also booking through APP saves time and gives pricing Will was very attentive
27 March 2024
It was an MOT so completed whilst I waited.
26 March 2024
Freindly staff and excellent service from all who I spoke with from receptionist to the service manager looking after me on the day. I made use of on the desks so I could continue working which made the whole trip productive.
25 March 2024
Very friendly
25 March 2024
Work carried out but well never got my complimentary clean inside and out as specified.
25 March 2024
Work done is great. No issues with the quality of the work done. But management of the customer's expectation as to how long the service will take when they opt to wait in the showroom for the work to be done needs to be improved.
25 March 2024
Highly informative, efficient staff. Really looked after me.
24 March 2024
I am happy from booking to the good gesture of washing the car and the collection of my car. I really appreciate it thank you.
24 March 2024
Met me straight away even though I arrived early. I was given a 'pod' to work in and my car was serviced and cleaned on time.
24 March 2024
Failed MOT for the first time but problem fixed the following day.
24 March 2024
All my cars needs were detailed and explained before during and after completion.
24 March 2024
Very helpful staff
23 March 2024
Very efficient servicing arrangements from booking to the service including cleaning of car.
23 March 2024
The staff were friendly and helpful. My reason for going in to the dealership was dealt with effectively.
21 March 2024
First time at Dick Lovett BMW - best experience of all UK dealers.
20 March 2024
What should have been a routine one day service turned into not having the car for 5 days. Because of a reprogramming issue from a fault on boot control panel.
20 March 2024
The atmosphere was exceptional and the experience was good overall. However, I am an professional engineer who understands complex systems, and a car enthusiast. Some of the information provided to me was wrong and/or a little condescending.
19 March 2024
Will was excellent, he dealt with me throughout, was Very friendly & genuinely interestede
19 March 2024
I gave my feed back to Derek Hendy. The day cost me around £30 - ins and fuel. The loan car was pretty dirty. It wasn't the £30 itself but the fact that i was asked to bring my car in due to a recall so I wouldnt ordinarily expect to pay anything.
19 March 2024
Hi quality and good service!
19 March 2024
Fantastic experience. Warm welcome, accommodating and great ambience in the showroom. Easily the best dealership I've been to. Your team - especially front desk and servicing team - were first class.
18 March 2024
I don't feel confident that the mechanics knew how to fix my problem. I spent money on nothing and I'm still without a car.
15 March 2024
Overall service experience was positive. Only complaint is when I asked to be put in contact with a member of the sales team that never happened and no one from sales ever came to see you across the whole 3 hours I was there which was disappointing.
14 March 2024
Staff were excellent. Updates were timely. Biggest issue is that you don't take American Express as a payment method. This - along with the distance to travel - means I won't be able to use this location again.
14 March 2024
Kept up to date and really good advice given regarding some advisories on my vehicle. The car came back nice and clean and all done within a great time frame.
14 March 2024
Very fast, great customer service. I will be back
14 March 2024
I was completely satisfied with my service experience at Dick Lovett Melksham, Nowhere near as pretentious and full of themselves as Swindon
13 March 2024
Good service
13 March 2024
As above.
13 March 2024
Above and beyond service
13 March 2024
After a disappointing visit in early January 2024, Will Brant took it upon himself to look after me and my car. He was so helpful and won many points for Dick Lovett and BMW. I would recommend him to everyone who deals with Dick Lovett at Melksham.
13 March 2024
Fantastic service from start to finish. Felt like a valued customer despite having free of charge recall work done to my BMW.
12 March 2024
Overall I was happy but, if I was being very critical, there was a fairly long wait to drop the car off in the morning and, on collecting the car, whilst it had been washed, it was very smeary and there were grubby fingerprints on the dashboard.
11 March 2024
Everything done well
11 March 2024
Service advisor was friendly as were the customer service team
11 March 2024
Good service, although the complementary clean and vacuum did not extend to the boot.
10 March 2024
Just excellent
10 March 2024
I was in for a 'while you wait' MOT on the day in question. From previous MOTs I figured it was going to be 45mins to an hour but I ended up waiting for 2 1/2 hours. This is unacceptable. Had I have known this I would have dropped the car off
09 March 2024
I'd liked for the part we ordered months ago to have been ready. As it needed to be repainted we were told it would take a few more days and an offer to pick up our car to have the part fitted was made. It's been 8 business days since and nothing
09 March 2024
The visit was problem free
08 March 2024
Satisfied
08 March 2024
After having my vehicle for 2 weeks, being asked to service it, when collecting the car, they had not done the service. Was told they would cover it when I returned it and they tried to charge me. No response to emails sent to and didn't log service
08 March 2024
Pick up service was great thank you. Also feedback on car very helpful.
07 March 2024
Warning light for bonnet release keeps coming on with brake handle release, was mentioned to service personnel but was not repaired. asked for car to have a wash but not done.
06 March 2024
Courtesy and helpful manner of the service manager
06 March 2024
Again good communication from the guy that I was dealing with can't remember his name but my name is Kevin Scott he delt with my 3series reg YH20 CZS he kept in contact with me the hole time he was very professional
06 March 2024
Clear info of service results
06 March 2024
Issue was resolved and customer service is always excellent
04 March 2024
Great service
04 March 2024
Tyre problem.
04 March 2024
Just great customer service!
04 March 2024
After having the park done on my car, I was not informed that one of the tyres has a red alert against it following the health check. If I had known during the course of the day then that tyre could have been changed.
03 March 2024
Extremely satisfied.
03 March 2024
Excellent service, friendly professional staff and prompt my sorted the car.
02 March 2024
Welcoming, friendly and carried out everything that I requested. Also helpfully answered all my questions.
02 March 2024
All staff had the same caring/considerant attitude to customer service.
01 March 2024
Early morning drop off but collection is always late afternoon - see above. Staff very polite
01 March 2024
BMW Melksham have been excellent through this issue though. I have been dealing with Ben Marshall and he has been very good. I do get the sense that the dealerships are just as frustrated with this issue as the end customer is.
29 February 2024
I would ask for more desk spaces to work while waiting for the car service .
29 February 2024
The work and service on site is excellent.
28 February 2024
Great service as usually but i do find the cost of a basic oil and cockpit filter change to be far too expensive for around 30 mins work. I REALLY OBJECT TO YOUR PREVENTING THE SURVEY'S SUBMISSION UNLESS I MADE THIS A 5 STAR AS OPPOSED TO A 4!
28 February 2024
The service on my M3 was carried promptly and with care.
28 February 2024
Amazing service from contact to call the car in for a recall and Kim's support whilst the car was being fixed
27 February 2024
Still one warning showing on display which should have been sorted as it was there prior to service
27 February 2024
The whole experience from the moment I entered the building to leaving was exceptional. All the staff were so friendly and warm, and the atmosphere was really lovely. Great coffee also, the hospitality was very good. Justin was absolutely fantastic!
27 February 2024
The whole thing worked well
27 February 2024
Booking in was easy staff are friendly and car ready when they said it would be Only negative was that it was easier for me personally when you were in bath as easier to get to and sort out lifts etc
27 February 2024
It went extremely smoothly.
27 February 2024
The courtesy extended, factualy based and not overly embellished
26 February 2024
Coffee amazing , staff friendly, car wash staff did an amazing service
26 February 2024
All seemed great just wasn't sent any videos with updates on the service this time. Unsure if this has changed but it was nice to be kept informed of what was happening as I had to ring up to find out when I could collect/if all was okay
25 February 2024
They took my issue seriously and dealt with it in a very professional manner. Janet listened to me and promptly arranged for a technician to test drive the vehicle and carry out the necessary work.
25 February 2024
As above
25 February 2024
Great thanks
25 February 2024
Very satisfied. Everyone was lovely. My BMW is running perfectly since visiting BMW Melksham
25 February 2024
As above
23 February 2024
everything was explained, they even gave a video tour of the vehicle showing what had been checked and what the current tread and width of tyre and pads were
23 February 2024
Service carried out on good time and space to work whilst there
22 February 2024
Met promptly, process explained lovely customer service done with a smile
22 February 2024
Good service and communication
22 February 2024
Self-evident !
22 February 2024
Fantastic customer service as always.
22 February 2024
It took over 3 hrs for an electric 'service'. As I understand it, this is a safety inspection, error codes read, possibly a brake fluid change, and a clean - I'm surprised it takes so long to do this. Unresolved faults highly frustrating.
22 February 2024
Work was carried out efficiently.
06 February 2024
I paid double to diagnose a problem that any reasonable mechanic would have diagnosed within 15 minutes and you didn't even attempt a repair.
01 February 2024
The process was videoed and the link was shared. The mechanic explained the technical state of the car and had some useful recommendations for the future.
31 January 2024
Car was ready as advised & contacted
31 January 2024
The service rep Kim was extremely helpful and in particular when the inspection showed my car was needing parts which were not in stock. She went out of her way to ensure I was kept informed and arranged a courtesy car at very short notice.
30 January 2024
Brilliant premises and brilliant staff, very welcoming and accommodating
29 January 2024
We were offered a price for a service, it then changed and then they required on a 14 day term - as if your prices are going to change in 14 days. Absolutely ridiculous behaviour from service staff.
29 January 2024
Great customer service.
29 January 2024
Misdiagnosed for crankshaft vibration damper, was advised it's cracked. Job cost advised £1,100. I took the car to local garage damper was removed and inspected it was in perfect condition. Just do not understand why BMW would do that.
28 January 2024
No fuss. Good communications.
28 January 2024
Great support in the showroom
28 January 2024
See above - no courtesy car, limited work facilities and internal team needs put above those of the customer.
28 January 2024
Very bad customer service. Please see the above explanation.
28 January 2024
Staff were nice enough
28 January 2024
Convenient and efficient
28 January 2024
My issue was solved in a timely and efficient manner.
28 January 2024
When collecting my car I was left waiting for a long time with no one checking in on me. Since the car service I am left unable to open the bonnet of my car. So I can't fill screen wash. I live miles away and can't get back to have it fixed.
28 January 2024
See above.
28 January 2024
Because that's how I feel
27 January 2024
My dissatisfaction is mainly with BMW, not with Dick Lovett Melksham. I had been playing to buy a BMW i5 Touring. I am now thinking of part-exchanging my BMW 535i Touring for a Ford Mustang Mach-E. I will not be buying another BMW.
27 January 2024
Quick, easy online booking, choice of appointments. Loved the valet.. top marks to the person who did that! Brilliant!
27 January 2024
Very efficient, great communication, super staff.
27 January 2024
Polite, professional. No real issues Complimentary wash and vacuum.
27 January 2024
Normally car is checked and a video is provided. Yet to receive this video. In particular, I wanted to know tyre tread depth as this was not recorded in documentation provided. This was emailed to me separately but only after chasing.
27 January 2024
Excellent service and knowledgeable staff
27 January 2024
Tyre wear reported as due to inaccurate pressure, yet I am v careful to keep these correct and check whenever the alert shows. I didn't get a satisfactory answer to my query on this at the service.
25 January 2024
Competitive basic price for service package. Positive interaction and the service rep took the time to fully discuss my options.
24 January 2024
I filed a complaint through the BMW website and asked for a response to my email but 2 months later, I am yet to receive one. The service I received was also poor, with no refreshments or apology offered.
24 January 2024
Good service, although could have paid for it 10 mins before I did. The price of a service leaves something to be desired
23 January 2024
Thank you
22 January 2024
Good service and communication, but some fees are too high in my opinion.
22 January 2024
The team is awesome and deserves recognition as a trustworthy garage.
22 January 2024
Perfect, liked the health check video, was informed about anything that was needed or advised
22 January 2024
As above
22 January 2024
Prompt efficient service replacing a light bulb
22 January 2024
You messed me about for ages, not completing my service book as I requested, you had my car for over a week as you caused problems with it.
22 January 2024
They collect and do more than just the MOT
22 January 2024
All expectations met with a fantastic service.
21 January 2024
The people are great to speak to and very friendly. Gemma in particular, but the cost and waiting let the experience down somewhat.
21 January 2024
Because the service was great !
21 January 2024
Repair of Heater that was out of Warranty but still accepted that the heater shouldn't have broken
21 January 2024
Good team
21 January 2024
Was given a full service (more expensive), yet was never informed that the car needed one. It was only at the time of paying that I was informed that the service was going to be a lot more expensive than I had thought.
21 January 2024
Ben was very helpful.
21 January 2024
Still questions regarding particular queries which can only be answered by BMW Munich.
21 January 2024
Service was excellent. My car came back beautifully valeted, however the loan car was not very clean inside. The windscreen was particularly grubby on the inside, making visibility difficult.
21 January 2024
Would have been nice to have discussed new car with someone as requested during the booking of the service, but subsequent email sent by sales was for the day I wasn't at the dealership. Also would have been good if they had the tyres in stock
21 January 2024
Good experience Very friendly staff
20 January 2024
You would have had full marks if a couple of issues had been dealt with on my previous visit.
20 January 2024
My car is still in the Melksham garage and I would like to know what is happening now.I have had this car for many years and it has been a excellent car It has been regularly serviced in Devizes area.I have been very happy with BMW assistance
19 January 2024
Excellent service as always in particular Mr Adrian Roddis who always goes above and beyond to make the whole process a pleasure , special mention to the reception who always make me feel welcome
19 January 2024
More than just completely satisfied! I use Dick Lovett to service, MOT and other requirements. All of the staff are conscientious, polite and efficient. From the Reception Staff, Housekeeper right through to the Service Adviser, Engineer and Manager
19 January 2024
Everything was perfect
18 January 2024
Good service start to finish
18 January 2024
Great service and quality
18 January 2024
As above
18 January 2024
As above, plus no valet was completed as requested due to there only being 1 valet cleaner in and I would have had to wait another couple of hours if I wanted my car valeted.
10 April 2024
Great service and overall experience.