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I always feel that my car is safe for the road after a service at BMW as they give a full report after the event - and even a video.
Service took longer than expected and not kept up to date with progress.
See above but also I was very pleased with the help given by Katrina at Bath when I needed a warranty replacement of a part in the Boot
Katerina excellent as usual, prompt and friendly, knowledgeable and kept me informed as to what was found and what needed to be done. People like this is what has kept me coming back to Wellsway, now Lovetts Bath for 20 years.
Katrina excellent as usual, impeccable service.
The Serves manager and all staff very simpathetic to personal emergency to licate and fit two run flat tires and deliver car to out of county funeral venue
Very pleased with the experience.
Everything was explained in detail. Nothing was too much trouble.
Ive been quite happy with the service, people have been helpful and due to my cars problems I was offered some compensation which was a nice gesture. Although, I was offered £250 in compensation but I only received £150.
Nothing to fault
I did not receive a text report of the service from the technician although the service coordinator said that I would . Service completed promptly and car cleaned .
See above. Work on vehicle completed on 22 May and also given VHC and video.
Slightly disappointed l could not have a courtesy car although l applied for a service 2 weeks before the date l had to accept. l was fortunate my daughter had a day off work to collect and deliver me in Bath from Bristol
Very satisfied and the staff very helpful
We liked that on bringing our car in for it's first service we were met by a specific person who sat down with us to go through the details of the service both before and afterwards.
Its the worst service experience Ive had in 10 Years of BMW ownership. Work incomplete, car damaged and radio silence from Dick Lovett.
Katrina was excellent. She really went the extra mile offering to stay after 6pm in order for me to collect my vehicle. She kept me updated and reassured throughout the whole process. By far the best main dealer service advisor I have dealt with!
I was v surprised that you didn't check and top up engine oil- I had an alert for this yesterday . Not impressed
no body or thing is perfect !!!
An inordinate length of time to resolve the issue, the vehicle was held by Dick Lovett for 9 days and I had to ask for updates on fairly regular intervals. Plus, when the vehicle was returned there was a screw puncture in the rear off-side tyre!
It passed mot
Car had been washed with a dirty cloth by the look of itdrivers seat every position possible had been moved and as the car had a software update the memory had been wiped out a rubber scuff mark poss from a work boot was on the inner door sill cove
all things explained well
Listened to my request and responded well. The service advisor was excellent. Im sure her name was Kat!
The video of the vehicle check was a great idea
Overall good although a slow check in as the paperwork wasnt to hand
I would expect nothing less from bmw Well done extremely professional service
The car was booked in and worked completed as arranged without any fuss or excess charges.
You had my car in for repairs and a re-call when i got the car back whoever had worked on it had left the seats in the front really dirty which i was not to happy about but have said nothing
1st - My car was last to be serviced so didnt pick it up until closing time even though i waited in the showroom for over 3 hours!2nd - My computer wasnt reset which still shows I need a service, so inconveniently I have to revisit to sort it!
Service & M OT completed in good time
As above and satisfied that the work was done in the time. Also a lift home was much appreciated.
I should add that in terms of customer service (see below) I would prefer not to use this garage. You have the wrong business model and have been seduced by modern marketing ideas. i would prefer something much more straightforward and down to earth.
As above All is on its way to being sorted but it should have been easier
The complementary clean and vacuum wasn't the best. The boot wasn't vacuumed at all, and the internal trim was not properly vacuumed / cleaned. Customer service was good. Service report was good.
Overall very good. Unfortunately you didnt have my tyre in stock so it took some time to order one in. One the tyre arrived in you then ordered in the wrong wheel so what should have been 2-3 days with my car in your garage took 7 days...
Told would take 2 hours for the service and valet. Checked car in @ 10am, told it would now be ready at 1pm. It was ready at 1.30pm. Went to collect at 2.45pm but received at 3.30pm as blocked in so had to move other cars and also not valeted.
Helpful service from Katrina Eveson in a somewhat complicated visit.
Although still awaiting your service representative to contact me via Email with availablilty dates so that J9 RHD can return to Dick Lovett Bath, and have a new offside door surround seal duly fixed, as the part should have now have been ordered.
Work took longer than planned.
Polite, efficient, friendly and helpful.
I was challenged unnecessarily by the SA that my car didn't need the oil / brake fluid work done until July'18 - I had previously explained to the person booking the service that i was concerned the oil wasn't in good condition due the water pump fa
The staff are helpful, courteous and thorough
Everything was done very well - we just find everything very expensive.
Explained in box 1
I booked a timed appointment to have summer wheels/tyres fitted.The appointment time was booked for 10.15 & the car was not available until 13.45 which I considered to be too long. The service representative was helpful.
Brake fluid change undertaken in reasonable time
Service and professionalism wad excellent. Only issue on the day was how late it was before the car was as ready. The issues were explained and apologies received and this is accepted. Hence 4 stars.
Great service from Lindsey
All work completed as said
work done on time
Prompt and polite service
Issues needing attention clearly cited.
Good communication throughout the process.
All the service was done well & in a timely way. However I had to return as the service warning on the dashboard had not been reset.
Very Good service, long queue to book via phone though!Only strange thing which I didnt understand, Although it was said no courtesy car available, a chap collected my car and left a courtesy car that we werent offered until the day after?
Timely updates on service issues and caring, courteous staff.
see answer 1
Nothing was left undone, car was even valeted which was very nice.
Breakdown of communication between reception and service desk.
Back car seats were left dirty with dry oil marks, no one came back to my email.
Easy to book, efficient service.
It was an easy and straight forward experience.
All the staff were clearly motivated and enthusiastic about delivering a really positive customer experience. Whilst I was waiting, I couldn't help but notice how consistently well this was repeated with every new customer that arrived at reception.
Cannot praise my service advisor which was Katrina Eveson highly enough,didnt have to wait long at all to be seen & such a friendly helpful person was Katrina,by far the best service advisor Ive had dealings with.
The car was serviced and given a valet. This included a check of the exhaust valve due to an inherent defect. The car was delivered early on the scheduled day, but was not available until the next day. Otherwise a top mark would have been given.
You did what the service called for.
I was looked after well.
Job done car cleaned and ready to go BMW mission statement achieved
Fitted me in for fitting of winter tyres at short notice before (forecast) snow later that week
Courteous, accurate, prompt service. Very good on site facilities while waiting for the service to be completed
We were treated professionally and all our questions were answered. It was an experience I look forward to again at the end of my current deal.
The staff, and in particular Steven were extremely friendly. Nothing was too much trouble for him and he listens to what the customer wants
Everything was great, I was told accurate information. The lead time however was lengthy so if anything could be improved it would have been that.
Excellent service and customer care experience all round!
Very thing worded as promised
The sales staff and support given were excellent.
No problems and helpful sales person
Helpful salesman, Ben Wilcox. A shortage of cars available
great vehicle,service from Mike was excellent and always made me feel welcome.
Very good inspite of a couple of waits for salespeople
Courteous / helpful / all round good service
Couldn't fault the staff
Every person I dealt with was professional, polite and made the experience a pleasure
Your salesman Alex did excellent, very professional job by helping us to find the right car and then building best offering.
Straight through process - although Im finding the Idrive process less than intuitive
Gareth at Dick Lovett in Bath was extremely helpful and offered a first class service. He made it very easy for me to choose BMW as the brand for my new car.His colleague Greg dealt with the finance and again was a pleasure to deal with.
Right from the start I have been given outstanding service with the purchase of the vehicle, the finance and then when I went to take delivery of my vehicle they made sure I knew every inch of the car till I was satisfied to leave.
Friendly professional and efficient.