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Dick Lovett

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Great service and free drinks!

Service

I had occasion to present your technician with an unusual fault challenge and he (Mark) not only fixed the problem but resolved another :)

Service

Because the team in Bath always go an extra mile in terms of servicing my BMW. They have also done checks free of charge and they even had my car washed! Brilliant team!

Service

Failure to find the fault prevents complete satisfaction

Service

Hand over at the end of the service was rushed not enough staff for number of customers also sofware update on my car took longer than expected

Service

Completely satisfied. No issues about work done.

Service

A very good service goodd

Service

Under the guidance of Adrian Roddick this warranty work was handled very quickly & effectively. Both Lauren & the technician did a great job also.

Service

All work completed on time

Service

Almost 10 but maybe pricey, but you get what you pay for.

Service

Katrina served me I know everytime if she looks after me while my car is in for work it will go smoothly

Service

service carried out efficiently no problems since

Service

Excellent sevice

Service

Excellent service from Adrian Roddis and the team.

Service

I always feel that my car is safe for the road after a service at BMW as they give a full report after the event - and even a video.

Service

See above but also I was very pleased with the help given by Katrina at Bath when I needed a warranty replacement of a part in the Boot

Service

Service took longer than expected and not kept up to date with progress.

Service

Katerina excellent as usual, prompt and friendly, knowledgeable and kept me informed as to what was found and what needed to be done. People like this is what has kept me coming back to Wellsway, now Lovetts Bath for 20 years.

Service

The Serves manager and all staff very simpathetic to personal emergency to licate and fit two run flat tires and deliver car to out of county funeral venue

Service

Katrina excellent as usual, impeccable service.

Service

Everything was explained in detail. Nothing was too much trouble.

Service

Very pleased with the experience.

Service

I’ve been quite happy with the service, people have been helpful and due to my cars problems I was offered some compensation which was a nice gesture. Although, I was offered £250 in compensation but I only received £150.

Service

Nothing to fault

Service

I did not receive a text report of the service from the technician although the service coordinator said that I would . Service completed promptly and car cleaned .

Service

See above. Work on vehicle completed on 22 May and also given VHC and video.

Service

Slightly disappointed l could not have a courtesy car although l applied for a service 2 weeks before the date l had to accept. l was fortunate my daughter had a day off work to collect and deliver me in Bath from Bristol

Service

Very satisfied and the staff very helpful

Service

Katrina was excellent. She really went the extra mile offering to stay after 6pm in order for me to collect my vehicle. She kept me updated and reassured throughout the whole process. By far the best main dealer service advisor I have dealt with!

Service

It’s the worst service experience I’ve had in 10 Years of BMW ownership. Work incomplete, car damaged and radio silence from Dick Lovett.

Service

We liked that on bringing our car in for it's first service we were met by a specific person who sat down with us to go through the details of the service both before and afterwards.

Service

I was v surprised that you didn't check and top up engine oil- I had an alert for this yesterday . Not impressed

Service

no body or thing is perfect !!!

Service

Great service

Service

An inordinate length of time to resolve the issue, the vehicle was held by Dick Lovett for 9 days and I had to ask for updates on fairly regular intervals. Plus, when the vehicle was returned there was a screw puncture in the rear off-side tyre!

Service

It passed mot

Service

Car had been washed with a dirty cloth by the look of itdrivers seat every position possible had been moved and as the car had a software update the memory had been wiped out a rubber scuff mark poss from a work boot was on the inner door sill cove

Service

all things explained well

Service

Listened to my request and responded well. The service advisor was excellent. I’m sure her name was Kat!

Service

The car was booked in and worked completed as arranged without any fuss or excess charges.

Service

Overall good although a slow check in as the paperwork wasn’t to hand

Service

I would expect nothing less from bmw Well done extremely professional service

Service

The video of the vehicle check was a great idea

Service

You had my car in for repairs and a re-call when i got the car back whoever had worked on it had left the seats in the front really dirty which i was not to happy about but have said nothing

Service

1st - My car was last to be serviced so didn’t pick it up until closing time even though i waited in the showroom for over 3 hours!2nd - My computer wasn’t reset which still shows I need a service, so inconveniently I have to revisit to sort it!

Service

I should add that in terms of customer service (see below) I would prefer not to use this garage. You have the wrong business model and have been seduced by modern marketing ideas. i would prefer something much more straightforward and down to earth.

Service

As above and satisfied that the work was done in the time. Also a lift home was much appreciated.

Service

Service & M OT completed in good time

Service

As above All is on its way to being sorted but it should have been easier

Service

The complementary clean and vacuum wasn't the best. The boot wasn't vacuumed at all, and the internal trim was not properly vacuumed / cleaned. Customer service was good. Service report was good.

Service

Told would take 2 hours for the service and valet. Checked car in @ 10am, told it would now be ready at 1pm. It was ready at 1.30pm. Went to collect at 2.45pm but received at 3.30pm as blocked in so had to move other cars and also not valeted.

Service

Overall very good. Unfortunately you didn’t have my tyre in stock so it took some time to order one in. One the tyre arrived in you then ordered in the wrong wheel so what should have been 2-3 days with my car in your garage took 7 days...

Service

Helpful service from Katrina Eveson in a somewhat complicated visit.

Service

Although still awaiting your service representative to contact me via Email with availablilty dates so that J9 RHD can return to Dick Lovett Bath, and have a new offside door surround seal duly fixed, as the part should have now have been ordered.

Service

Polite, efficient, friendly and helpful.

Service

Work took longer than planned.

Service

I was challenged unnecessarily by the SA that my car didn't need the oil / brake fluid work done until July'18 - I had previously explained to the person booking the service that i was concerned the oil wasn't in good condition due the water pump fa

Service

The staff are helpful, courteous and thorough

Service

Explained in box 1

Service

Everything was done very well - we just find everything very expensive.

Service

I booked a timed appointment to have summer wheels/tyres fitted.The appointment time was booked for 10.15 & the car was not available until 13.45 which I considered to be too long. The service representative was helpful.

Service

Enjoyable experience. I received emails telling me of the various stages of the build, but none saying that it was nearly ready. There was a little longer time between leaving the factory and delivery than I was expecting

Sales

My salesman Justin was extremely attentive and I ended up getting what I wanted

Sales

My purchase was through the Motabiltiy scheme. I was never treated as a wheelchair user, and the communication and personal service was always excellent.

Sales

Polite and professional service from the sales team. I was kept aware at all times regarding the progress of the sale.

Sales

We were treated professionally and all our questions were answered. It was an experience I look forward to again at the end of my current deal.

Sales

The staff, and in particular Steven were extremely friendly. Nothing was too much trouble for him and he listens to what the customer wants

Sales

Everything was great, I was told accurate information. The lead time however was lengthy so if anything could be improved it would have been that.

Sales

Excellent service and customer care experience all round!

Sales

Very thing worded as promised

Sales

The sales staff and support given were excellent.