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Dick Lovett Bath have been serving customers here in Bath and the surrounding areas of Trowbridge, Chippenham, Corsham and Frome since 1976. With our years of professional experience and knowledge about BMWs, we have specialist teams of staff to deal with your every need and we strive to provide our customers an enjoyable BMW ownership experience, so they return to us again and again. Our commitment to you is to maintain the highest possible dealership standards at all times, whether you are searching for a new or Approved Used BMW or are an existing owner. So, if professional excellence matters to you, come and talk to the local experts. We are also proud to announce that we are supporting St Johns Hospital this year as our charity of the year. Throughout the year we will be holding events in an attempt to raise money for this deserving cause. You can now follow us on Facebook,Twitter and Linked In to see the latest offers and find out what is going on here at Dick Lovett. FROM ALL THE TEAM AT DICK LOVETT BATH, WE LOOK FORWARD TO WELCOMING YOU.
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The service itself and the process was really impressive. The cost wasnt made clear to me and when I asked about the relevance of the warranty on the car and what would/wouldnt be covered, the answer was vague and didnt really answer the question.
Good salesman - no attempt to oversell & right car found straight away. Affordable finance deal arranged immediately. Used car looked and felt new on delivery. Service staff excellent. Valeted as well! Video message brilliant innovation.
In purchasing a new car I was provided with a number of viable solutions which we worked through to deliver the desired outcome.
Kept to time schedule polite service
They dealt with all items and finished to time.
See above. Garage forgot to carry out part of the service.
Prompt, efficient service and I was called as soon as the car was ready
service side let us down
Part of the reason for the visit was to repair damage done to my car by the valet team during a previous visit. Very disappointing when a brand new car is damaged unnecessarily whilst in your care.
Having had the car in twice we were always having to chase for answers on the outcome even though when we rang we were promised a call back thus never happened
Friendly, efficient and knowledgeable
Friendly staff who made you welcome, kept you informed of works to be conducted and explained all tasks completed.
I miss the pleasant waiting room upstairs in BathAnnoyed that my cars design fault/early wear was not covered by the warranty - driveshaft etc after only 70,000 milesOtherwise the staff and service was exemplary
delivered on time and cleaned car well
efficient and friendly service
The staff were all polite and efficient, also even though I was early the work was carried out almost immediately meaning that I was not waiting around.
My car had a minor fault which was fixed promptly
Efficient and very pleasant
Issues were taken care of, eventually
The problem I had still persists ( Electric Valve fault and making noise)...Left a couple msgs however its been over 2 weeks that no one had responded !! No reflection on the team ......
Easy to arrange, completed as planned and on time, no additional hidden costs.
M.o.t. Started immediately. Ready for collection at recommend time.
Excellent and attentive attention.The drop-off and pick up is rather over courteous. It is somewhat tedious to be asked to sit and wait 5 or 10 minutes before someone attends to you. Sometimes less is more.
Pleasant experience from start to finish
slow work. had to leave the car over night..Car not cleaned !!!
It all got done as promised.
service due notification light still on after service completed
No problems with dealership - good service
Although you had a business area which was good for me to work while my car was being serviced, I would suggest replacing the chairs with some more suitable for desk working (adjustable) as the one I was using became uncomfortable after a short while
From booking and my amended bookings to reception, service executive to return of car was very professional
A complete contrast to my experience of the previous Wellsway team who were a complete shambles. Dick Lovett staff all have that magic 'can-do' attitude that makes dealing with them all a pleasure. Thomas Sigee did a great job.
Although I requested the handbrake be checked as car rolling back I was not informed this would be charged or at what price. Having changed the rear brakes this is usually included in the cost which it is not with bmw.
Where else can you pop in with a problem and get it sorted without making an appointment.
Gavin Parish was very helpful and I was really happy with his service
Same as above
Same as the first question no hassle
There has been a seamless transition from the long established "family orientated" Wellsway to the Dick Lovett brand - for the customer at least -,which has been very welcoming.
I wanted to.
As per 1. Great experience.
Very good service but felt there were a lot of staff which gives impression that I must be paying for this somehow.
Very smooth and professional
Friendly staff, efficient service (& free coffee)
Very efficient and friendly
Happy with the service I received
All completed within the time frame
Car was cleaner when it arrived for service Than it was when I collected it.
Friendly professional service, my car is always returned washed & valeted
The job was completed on time and I even received a video showing the inspection of my car's underside which was both interesting and useful.
Thomas in particular was fantastic. Was also great to see Ryan who sold me & my girlfriend our car and catch up with him. Two great employees.
KATRINA KEPT ME UPDATED WITH PROGRESS AND ANTICIPATED /OVERCAME POTENTIAL PROBLEMS
Take long time to repair my car
I have a e46 330ci convertible its a 2003 car which i bought from Wellsway which is now Dick Lovett, I have been the owner of this car since 2005 the car has only done 24,000 miles and is still in showroom condition,I booked the car in for a service
Friendly welcome, helpful service and car fully valeted.
It was not a Service l took my car in for but a check-up on a possible problem BMW informed me of regarding the front passenger seat Air Bag. No problem was found however. Despite this a full diagnostic service was carried out on the car.
Again Adrian provided excellent service Im just concerned you dont get the same level of service from the rest of the team
Happy with service
2.5 hours to have 4 tyres replaced and balanced is not an acceptable amount of time to wait, particularly with an appointment. I am certain BMW can do better.
I would have been completely satisfied except for the difficulty in trying to book a service. Getting through on the phone was near impossible at times and creates a very bad impression on customers
Very happy with service in dealership and with the customer adviser. Very frustrated with phone service as detailed above.
There was an Aire of impending doom in the whole showroom, no one was happy or smiled, just another person coming to annoy us? that was how I felt.Also the entrance into the showroom was not clear (Had to use the large sliding doors) Poor
Overall service has been better since you have rebranded Bath from Wellsway BMW to Dick Lovett BMW and taken over from Wellsway BMW or since rebranding. I am not sure the background but it is alot better for what ever the reasons.
Well wasnt actually asked if everything was okay also no hire car offered
Outstanding service as usual. Fast, efficient, friendly - they really do care.
Did the job in the time they said for the price we agreed
After a minor service where updates were also installed I went to drive vehicle away but noticed a warning light on the dash board. Vehicle booked in again. On way home light went off and I have called twice to find out if it still needs to come in.
Slightly over ran the time slot
Dick Lovett Bath provide a very friendly and efficient service. I had a small issue after the recent work which was resolved very quickly before I left the premise.
I would have liked to be offered a courtesy car.
Very efficient and nice to receive car back with a full valet - looked good as new again! Only slight problem was having to wait a couple of weeks before a pick-up and return could be arranged.
They took up all the matters I asked for and responded on them
As per answer above and work carried out
As above. Great customer service and I was taken through all the stats regarding vehicle usage, brake pad remaining etc.
The job was satisfactorily completed although they didn't have all the parts needed so my car had to remain in the workshop for an extra day.
there are no other bmw specialist in the area.
Your new showroom is excellent. My husband has a serious heart condition so found the stairs up to your 'waiting area' very difficult. The introduction,of China teapots etc is very elegant and your staff are constantly attentive while waiting.
The salesman went the extra mile in returning calls and emails even on his day off. There was one potentially v frustrating situation when the X3 I had already signed for became unavailable a few days later, but this was resolved to my satisfaction.
Friendly and very helpful staff who understood our personal circumstances regarding the notability scheme and were very knowledgeable about it.
Sam Hadfield wasn't pushy and dealt with us professionally and quickly. On the test drive he was discreet and didn't over sell the features of the car, having already had several BMWs in the past. I can't praise him enough.
timely and helpful handover dealt with efficiently and effectively
Our salesman kept us fully informed throughout, despite the long delay.
The buying process was efficient, not onerous, making the purchase not only easy but enjoyable. We were met on approach to entrance warmly and shown the vehicle before conclusion of paperwork and handover of keys.
At the centre Olilie and Gareth were excellent and were a pleasure to deal with. The tech guy Tim was absolutely brilliant and was a massive help on handover.
Everything was great but the only disappointing aspect was that when we picked up the car it was just parked in the car park. There was no presentation like other competitors do.
Adam, the sales representative, had great attention to detail and wanted to assist us as customers as far as possible.
Mike Yazbek, my BMW sales consultant was absolutely first class and provided me with confidence and assurance throughout the purchase
Efficient and knowledgeable
It all started with your Salesman Ryan Baddeley-Hopkins who sold me the car as he is a fantastic guy who excels in customer service.From thereon everything was fantastic by all members of Dick Lovett in Bath.
The service I have received so far has been excellent. This is not always the case with luxury brands but all the staff I have dealt with were polite, friendly and helpful. I would say it has been one of the best customer experiences I have ever had
Ryan provided excellent support to ensure I made the right decision about purchase and kept me well informed of progress of car delivery.
Friendly no pressure service. Asked my needs and started from there.
Totally down to the competence, professionalism and friendly nature of Sam and Alex.
Adam could not have been more helpful
Everyone was courteous, knowledgeable and overal the buying process went pretty smoothly and we ended up with what we were looking for.
Derek Owen and the team are a credit to the brand
Excellent service in every way!!
The sales person lacked interpersonal skills.never asked what I needed ,just persisted at trying to sell me car in front of him.Was thinking of purchasing Mercedes however service staff quality made my choice for me.
same as above
The paperwork looked a little daunting at first but I was soon at ease as the sales executive patiently expalned what every thing was about. Very professional in all he did.
Because my current car insurance had already been cancelled. They then delivered the car to me and a token gesture was given , which is why I've given a fairly satisfied not completely disatified.
fabulous staff. Wanted to provide the best service possible. Always did what they said they would. Very professional
Great customer service, helpful and nice.
As per answer number 1
Again the overall help & support was the ultimate. I wish to thank all of the staff at Dick Lovett.
Very helpful and explained everything
Very enthusiastic and knowledgeable about the products I buy. Justin always looks after me.
Kept informed and did what they said they would. Sent a personal video of the car once it arrived at the dealership as I had elected to wait for a 1 Sept registration.