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Prompt and polite service
work done on time
Good communication throughout the process.
Issues needing attention clearly cited.
All the service was done well & in a timely way. However I had to return as the service warning on the dashboard had not been reset.
Timely updates on service issues and caring, courteous staff.
Very Good service, long queue to book via phone though!Only strange thing which I didnt understand, Although it was said no courtesy car available, a chap collected my car and left a courtesy car that we werent offered until the day after?
see answer 1
Breakdown of communication between reception and service desk.
Back car seats were left dirty with dry oil marks, no one came back to my email.
Nothing was left undone, car was even valeted which was very nice.
Easy to book, efficient service.
It was an easy and straight forward experience.
All the staff were clearly motivated and enthusiastic about delivering a really positive customer experience. Whilst I was waiting, I couldn't help but notice how consistently well this was repeated with every new customer that arrived at reception.
Cannot praise my service advisor which was Katrina Eveson highly enough,didnt have to wait long at all to be seen & such a friendly helpful person was Katrina,by far the best service advisor Ive had dealings with.
You did what the service called for.
The car was serviced and given a valet. This included a check of the exhaust valve due to an inherent defect. The car was delivered early on the scheduled day, but was not available until the next day. Otherwise a top mark would have been given.
I was looked after well.
Job done car cleaned and ready to go BMW mission statement achieved
Fitted me in for fitting of winter tyres at short notice before (forecast) snow later that week
Courteous, accurate, prompt service. Very good on site facilities while waiting for the service to be completed
no reason to be dissatisfied. Car was ready when expected.
the replacement of the clutch was satisfactory and I was given clear information at every stage of the process
Katrina picked up and dropped my car off at home, returned fully valeted and left on my drive as requested.
The car was cleaned to the highest standard
Very well managed advisor and kept in touch throughout the day
I requested the car back by 1pm and my request was met. Plus the car was clean which was a bonus
Lack of feedback on problem and resolutionTracking equipment at garage still out of order after 3 weeks and car had to be taken to Bristol
This visit was not actually a service. I had been sent the spare key for the car that i have had from Bath which would not work so an arrangement was made to have the car back and to reprogramme the key.
There were no issues left undone
Friendly helpful staff. ability to answer questions
done on time and all well
Good communication, excellent care of my care and very well presented on completion.
Sorted everything out and provided a nice courtesy car.
good job done
As yet I have not found any problems
Task completed and work fully explained. Looked after when waiting to be seen by service representative.
Bit pricey for what is done. Biggest gripe is that following the service I emailed the rep I had dealt with to ask why front pads needed replacing in 7000 and rear in 16000 even though both showed equal wear. I have received no reply to date.
Called in after warning light (EMC) illuminated. As I was due to travel to Heathrow in the coming days I was concerned at not being able to use the car. Dick Lovett responded really quickly and within 24 hours had fixed the issue. Boom!
Katrina Eveson (Service Advisor) a real asset to Dick Lovett - a really up beat personally who works in favour of the customer
Helpful friendly staff and good feedback information on vehicle status
Great personal experience
The fault on the vehicle was not rectified fully and vehicle broke down less than a week after being repaired. This implies that the underlying fault was missed, though i accept it may not have been fully revealed at the time the car was checked.
Superb service with our vehicle being picked up from home and driven by a member of the service team ;Katrina for faults x 2 for our new vehicle
It fully met my expectations
Service arranged quickly but no offer was made re a loan car for the day. Also kept waiting at drop off and pick up, only slight but irritating.
My car has always been returned clean and running well
You did what you had to do
Efficient informed me of work needed as service progressed fairly priced nice relaxed atmosphere on collection of my vehicle which was clean and tidy
The time and day I book is always adhere to
I was informed of the issues on my car and they were resolved very quickly
As per question 1. Cannot fault the experience.
Only let down by the service book not being filled in requiring me to have to post it - a very minor point.
Facilities are comfortable and the staff are well trained
Dealt promptly with identifying the problem in spite of me just popping in late on a Friday afternoon.
Warranty work. Was told by service rep they would contact me through the day to keep me updated. No contact till I had to call at 4.45 to see if car was ready still being worked on so I had keep loan car overnight becuase of my evening arrangements.
Car passed MOT test
serviced car while I waited and was introduced to the new model x3, another sure fire winner
Problem less dealings, pleasant environment and fast turnover
All went well. Effectively supported throughout.
Prompt service and good advice
All was as should be!
My questions answered, work efficiently carried out and price for MOT and climate control service seemed reasonable.
No hassle very welcoming done on time.
The real-time issue was explained and I was given the opportunity to have the vehicle checked. Drinks and snack were available and served by a very attentive lady. Car was washed.
I was expecting a call when car was ready, I called as I was hanging around waiting for it and was told it was! Arrived to collect it and reception got my contact wrong and the collection took around 30-40 minutes!
I have never used Dick Lovett Bath before.I will not be anywhere else.....
As above. Detailed summary of work completed.
Every thing was carried out as requested and I was kept informed throughout
Neither issue reported has been rectified
Smiley staff and good coffee. They finished the service early and communicated well.
Organised staff who kept me up to date with info
Booking in for the service was trouble free and was completed on the day of my choice
Very good service but I wish that they had a courtesy car system as I live nine miles away!
Service completed as required in a timely manner
Overall good, however one of the service indicators wasn't cancelled after the system was reprogrammed, necessitating a return visit to have it reset. Email service report had incorrect tyre sizes listed: correct in final documentation however.
good greeting by reception, comfy seats and coffee, and Thomas Sigee in service was excellent
Problems always dealt with.
Very good inspite of a couple of waits for salespeople
Couldn't fault the staff
Every person I dealt with was professional, polite and made the experience a pleasure
Your salesman Alex did excellent, very professional job by helping us to find the right car and then building best offering.
Straight through process - although Im finding the Idrive process less than intuitive
Gareth at Dick Lovett in Bath was extremely helpful and offered a first class service. He made it very easy for me to choose BMW as the brand for my new car.His colleague Greg dealt with the finance and again was a pleasure to deal with.
Right from the start I have been given outstanding service with the purchase of the vehicle, the finance and then when I went to take delivery of my vehicle they made sure I knew every inch of the car till I was satisfied to leave.
Friendly professional and efficient.
Because of the service, i was given by Sam the sales executive he really went through everything with me and put me at ease with the whole thing
Ben Wilcox was excellent
I had no issues
My difficult communication hrs were respected and the team operated around my schedule!
The staff helped me every step of the way and kept me updated all the way through
Couldn't be happier. The car we targeted from the outset is just as we hoped it would be and from test drive to purchase we were looked after,almost like family:they seemed to really care that all was going well.