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Dick Lovett Bath have been serving customers here in Bath and the surrounding areas of Trowbridge, Chippenham, Corsham and Frome since 1976. With our years of professional experience and knowledge about BMWs, we have specialist teams of staff to deal with your every need and we strive to provide our customers an enjoyable BMW ownership experience, so they return to us again and again. Our commitment to you is to maintain the highest possible dealership standards at all times, whether you are searching for a new or Approved Used BMW or are an existing owner. So, if professional excellence matters to you, come and talk to the local experts. We are also proud to announce that we are supporting St Johns Hospital this year as our charity of the year. Throughout the year we will be holding events in an attempt to raise money for this deserving cause. You can now follow us on Facebook,Twitter and Linked In to see the latest offers and find out what is going on here at Dick Lovett. FROM ALL THE TEAM AT DICK LOVETT BATH, WE LOOK FORWARD TO WELCOMING YOU.
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The job was completed on time and I even received a video showing the inspection of my car's underside which was both interesting and useful.
Thomas in particular was fantastic. Was also great to see Ryan who sold me & my girlfriend our car and catch up with him. Two great employees.
KATRINA KEPT ME UPDATED WITH PROGRESS AND ANTICIPATED /OVERCAME POTENTIAL PROBLEMS
Take long time to repair my car
Friendly welcome, helpful service and car fully valeted.
I have a e46 330ci convertible its a 2003 car which i bought from Wellsway which is now Dick Lovett, I have been the owner of this car since 2005 the car has only done 24,000 miles and is still in showroom condition,I booked the car in for a service
It was not a Service l took my car in for but a check-up on a possible problem BMW informed me of regarding the front passenger seat Air Bag. No problem was found however. Despite this a full diagnostic service was carried out on the car.
Again Adrian provided excellent service Im just concerned you dont get the same level of service from the rest of the team
Happy with service
2.5 hours to have 4 tyres replaced and balanced is not an acceptable amount of time to wait, particularly with an appointment. I am certain BMW can do better.
I would have been completely satisfied except for the difficulty in trying to book a service. Getting through on the phone was near impossible at times and creates a very bad impression on customers
There was an Aire of impending doom in the whole showroom, no one was happy or smiled, just another person coming to annoy us? that was how I felt.Also the entrance into the showroom was not clear (Had to use the large sliding doors) Poor
Very happy with service in dealership and with the customer adviser. Very frustrated with phone service as detailed above.
Well wasnt actually asked if everything was okay also no hire car offered
Overall service has been better since you have rebranded Bath from Wellsway BMW to Dick Lovett BMW and taken over from Wellsway BMW or since rebranding. I am not sure the background but it is alot better for what ever the reasons.
Outstanding service as usual. Fast, efficient, friendly - they really do care.
Did the job in the time they said for the price we agreed
After a minor service where updates were also installed I went to drive vehicle away but noticed a warning light on the dash board. Vehicle booked in again. On way home light went off and I have called twice to find out if it still needs to come in.
Slightly over ran the time slot
Dick Lovett Bath provide a very friendly and efficient service. I had a small issue after the recent work which was resolved very quickly before I left the premise.
I would have liked to be offered a courtesy car.
Very efficient and nice to receive car back with a full valet - looked good as new again! Only slight problem was having to wait a couple of weeks before a pick-up and return could be arranged.
They took up all the matters I asked for and responded on them
As per answer above and work carried out
As above. Great customer service and I was taken through all the stats regarding vehicle usage, brake pad remaining etc.
The job was satisfactorily completed although they didn't have all the parts needed so my car had to remain in the workshop for an extra day.
there are no other bmw specialist in the area.
I have been driving BMW cars for many years and I could not fault the service experience I received
Nice greeting at service desk with a coffee service work done on time with no fuss
Recently x5 was serviced Adam ex salesman arranged a loan car ,Tom in A/sales was very polite good all round service
Efficient service.Unfortunately car not cleaned on inside as on previous service visits.
I had arranged to collect my car as a specific time as was catching a plane. I arrived on time and was told the car was being put back together and was not ready.
The personal detail by the service department was excellent.
The service was satisfactory but just had to wait a while for them to finish it and test it afterwards.
The service on the telephone with queries & to book a service is a vast improvement on previously with Wellsway
The only negative was the time it took to get a booking. I rang several times without success and left a message which was not responded to. Once I spoke to someone the entire process through to collecting the car was faultless.
Everything went very well from beginning to end, with no nasty surprises.
First class service and customer care
As per first response
had to wait for some time whilst work was done. There was a mix up in what we asked for not being detailed on the job sheet.
Just one issue with the first bill presented to me which tried to charge me for a non chargeable service package item.
The work was carried out to a high standard and in the time promised.
Just little things not done. My car was at the dealership for two days and when I picked it up it hadn't been washed
I was very happy with the work and the being kept informedthe only issue I have is that it was not easy for me to get to work once I dropped the car off. A curtesy car or an offer to take me to work would have made it a toatally premium service.
Same as above
Great as always
All went well no problems
Easy to deal with, no stress, no hassle, straight forward with great attention to detail
All service staff I have encountered have always been most helpful.Gavin especially has always been excellent and dealt with my problems in a efficient and professional manner.
Service was excellent
I found all the staff at Dick Lovett Bath to be polite & very helpful.The reception facilities were excellent especially the coffee & biscuits.
Despite issues with the car, replacement vehicle supplied for family - thank you.
Nice people on service reception but aggressive intercepting and corralling of customers is unpleasant. Also, this dealership needs to get a proper entrance - having spent big on re-furb and channeling potential customers through doors for cars - no.
Close to home easy to arrange the service
You have great staff
Job was thorough and well-communicated.It was a very large bill for a timing chain change due to engine having to come out.This is a disappointing design feature but very grateful for help with price from BMW and my advisor, Gavin.
It is the best service I have ever experienced from any garage
no video sent showing the repairs
Great service and support
Sorted my problem promptly
All the staff are very pleasant. I have dealt with Gavin a number of times before and he is very efficient and polite.
Very helpful staff commited to great service
Seeing the service being done was amazing and no corners were cut
did what had to be done with good communication.
See above, same problem still not fixed. I also would have thought the hire car would be clean.
second time I took the car in for the same fault, I left specific instructions of how to identify the problem, this clearly wasn't passed on to engineers (even though it was written in report) problem persists and car has to go back for a 3rd time
You have a set of mature service advisors. I moved from BMW Westerly Bridgewater to Bath because of it.
Every done as stated, car cleaned plus car health check and advisories done
Your prices are still too high to warrant a top mark - you charged me £20 to reset service indicators - really !!!!!
Again staff excellent and all questions answered
Brought in car to have repair to retracting boot cover Picked up car, after only to find fault recurred next dayFault still being investigated
If I could I'd give you 4.5 stars. Minor issues - GPS aerial lead wasn't fully connected so initially thought gps not working. And inside of front and rear windscreen needed cleaning following the work, which I appreciate is fiddly. DAB radio interfe
Like that they collected my car - made my work life much easier
Service was good and finished in good time and despite some IT issues managed well. Had to wait to pay at service agents desk as he was busy with a colleague
Again very efficient service, car awaiting our return.
Apart from the cost of replacing the iDrive unit there was nothing to find fault with..
A week later after the full check the cigar lighter (sat nav connection) is not working.
every element was clear and timely
The service experience following the issues encountered was satisfactory, though it really should not have been necessary to have even needed to be returned twice following two issues with suspension failing, and extremely poor paintwork
The service was carried out as specified and we had a pleasant chat with Mike Yazbek about our next BMW, although it will be some time before was consider replacing our current vehicle.
Able to fit me in on the day of my choice, flexible about dropping car off, explained what was needed and the cost, kept me informed about progress.
The service I have received so far has been excellent. This is not always the case with luxury brands but all the staff I have dealt with were polite, friendly and helpful. I would say it has been one of the best customer experiences I have ever had
It all started with your Salesman Ryan Baddeley-Hopkins who sold me the car as he is a fantastic guy who excels in customer service.From thereon everything was fantastic by all members of Dick Lovett in Bath.
Ryan provided excellent support to ensure I made the right decision about purchase and kept me well informed of progress of car delivery.
Derek Owen and the team are a credit to the brand
Adam could not have been more helpful
Friendly no pressure service. Asked my needs and started from there.
Everyone was courteous, knowledgeable and overal the buying process went pretty smoothly and we ended up with what we were looking for.
Totally down to the competence, professionalism and friendly nature of Sam and Alex.
Excellent service in every way!!
The sales person lacked interpersonal skills.never asked what I needed ,just persisted at trying to sell me car in front of him.Was thinking of purchasing Mercedes however service staff quality made my choice for me.
same as above
The paperwork looked a little daunting at first but I was soon at ease as the sales executive patiently expalned what every thing was about. Very professional in all he did.
Because my current car insurance had already been cancelled. They then delivered the car to me and a token gesture was given , which is why I've given a fairly satisfied not completely disatified.
Great customer service, helpful and nice.
As per answer number 1
fabulous staff. Wanted to provide the best service possible. Always did what they said they would. Very professional
Again the overall help & support was the ultimate. I wish to thank all of the staff at Dick Lovett.
Very enthusiastic and knowledgeable about the products I buy. Justin always looks after me.
Very helpful and explained everything
Kept informed and did what they said they would. Sent a personal video of the car once it arrived at the dealership as I had elected to wait for a 1 Sept registration.
Everything went smoothly.
It was just a great experience very helpful answered all the questions we askedin away your could understand. And great coffee
Ryan, was very helpful from the first conversation at the launch and did everything I could have asked for. All staff at the dealership were friendly and helpful, nice environment and good coffee.
Sales ordering, test drive went smoothly and super quick as well, got my vehicle delivered ahead of the forecasted time.
everything was explained well, all questions dealt with promptly, it was helpful to have regular email contact, paperwork was efficient, the handover of the car was well managed, and there was follow up afterwards to check I was happy.
Flexibility in arrangements in preparation and on the day
Two Eletronic faults in 105 miles
I was very satisfied with the service I received at Bath BMW. All the staff I came in contact with were all very polite and helpful. Adam Warfield was friendly and professional. He took the time to talk me through the controls in the car clearly
Sales and after sales service and care are exceptional. Well taken care of from the moment you walk in to driving car off the forecourt.
I received great service from start to finish from Adam Warfield. He outlined all my options, kept me up to date throughout the process and didnt try to sell me anything extra that I didnt need.