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Dealt promptly with identifying the problem in spite of me just popping in late on a Friday afternoon.
Warranty work. Was told by service rep they would contact me through the day to keep me updated. No contact till I had to call at 4.45 to see if car was ready still being worked on so I had keep loan car overnight becuase of my evening arrangements.
Facilities are comfortable and the staff are well trained
Car passed MOT test
serviced car while I waited and was introduced to the new model x3, another sure fire winner
Problem less dealings, pleasant environment and fast turnover
All went well. Effectively supported throughout.
Prompt service and good advice
All was as should be!
My questions answered, work efficiently carried out and price for MOT and climate control service seemed reasonable.
No hassle very welcoming done on time.
The real-time issue was explained and I was given the opportunity to have the vehicle checked. Drinks and snack were available and served by a very attentive lady. Car was washed.
I was expecting a call when car was ready, I called as I was hanging around waiting for it and was told it was! Arrived to collect it and reception got my contact wrong and the collection took around 30-40 minutes!
I have never used Dick Lovett Bath before.I will not be anywhere else.....
As above. Detailed summary of work completed.
Every thing was carried out as requested and I was kept informed throughout
Neither issue reported has been rectified
Organised staff who kept me up to date with info
Smiley staff and good coffee. They finished the service early and communicated well.
Booking in for the service was trouble free and was completed on the day of my choice
Very good service but I wish that they had a courtesy car system as I live nine miles away!
Service completed as required in a timely manner
Overall good, however one of the service indicators wasn't cancelled after the system was reprogrammed, necessitating a return visit to have it reset. Email service report had incorrect tyre sizes listed: correct in final documentation however.
good greeting by reception, comfy seats and coffee, and Thomas Sigee in service was excellent
Problems always dealt with.
Adviser was good and clearly explained everything.
Not completely as I did give my mobile number to call and they telephoned my husband.
A 2 hour service took over 2 hours 45 minutes without explanation and the customer seating area is freezing cold, particularly when showroom cars are being moved around. Also the warning on two rear tyres gave the wrong tyre size.
Overall very pleased with efficiency and quality of service
The experience was let down by having to change booked dates because spare parts didnt arrive on time! Irritating and not at all understandable.
Despite the booking process going wrong and the car being booked into bristol instead of bath, the bath team still managed to squeeze my car in for a service.
Great customer service even with an ancient car going for a free product recall. Lyndsey was very helpful.
I was extremely happy with the customer service. Friendly and helpful.
Car was superficially cleaned on the outside, but the inside was not hoovered, straw was still present all over the boot when returned.
The person I dealt with really seemed to understand the problem with my car and how it could be resolved
All done as requested - including a nice loan car that I was able to retain as my car took longer.
One or two issues still to be resolved they will hopefully be taken care of in the very near future.
Service ok, reservation on car itself due to repeated issue with engine oil level increasing.
Let's just say things did not go well
I called and made a booking for a service which was seamless enough, however, when I arrived on the day of my service they had no record of my booking also that they could not carry out the service without first seeing previous paperwork / history
As per my first answer
Easy to bookFriendly ServiceGood facilities at location
Its a shame I wasn't told of the need for a software update when I brought the car in 2 weeks earlier for a winter wheel change. But the work was done efficiently and well within the expected time.
The work carried out was not completed to plan which meant that for the second year running my personal schedule had to be altered by another day. In addition, my car computer wasn't updated so it still shows service due in December 2017.
excellent service received
Ultimately it worked out fine, but I had to request car collection, whereas being a recall, shouldn't I have been offered that service and/or a courtesy car?Unsatis. answer to asking reason for recall.Factual inaccuracies on summary sheet - my car?
You cannot better perfection
Work carried out within promised time
very friendly staff- efficient and helpful
Well organised and friendly service
Price high but service good
Very pleasant people
Pleasant staff and efficient handling of my job
I didn't have the best customer experience on the day, with a call at 5.50 to say the car would not be ready and you close at 6. Collected car the next day, but stood in the freezing cold for 15 minutes waiting for my car to appear. They forgot me.
It was a very professional service. The follow up video was new to me, but again complimented the overall offering. BMWs are high end cars, and this service lived up to this
I dont see how my visit could have been any better.
On time, professional and helpful.
The service itself and the process was really impressive. The cost wasnt made clear to me and when I asked about the relevance of the warranty on the car and what would/wouldnt be covered, the answer was vague and didnt really answer the question.
Good salesman - no attempt to oversell & right car found straight away. Affordable finance deal arranged immediately. Used car looked and felt new on delivery. Service staff excellent. Valeted as well! Video message brilliant innovation.
In purchasing a new car I was provided with a number of viable solutions which we worked through to deliver the desired outcome.
Kept to time schedule polite service
They dealt with all items and finished to time.
My difficult communication hrs were respected and the team operated around my schedule!
The staff helped me every step of the way and kept me updated all the way through
Couldn't be happier. The car we targeted from the outset is just as we hoped it would be and from test drive to purchase we were looked after,almost like family:they seemed to really care that all was going well.
The salesman took time to make sure I was aware of possible vehicles within the dealer group which I could test drive/buy second hand. He was positive about arranging test drives When we arranged to take the test drive he made sure the car was there!
The salesman, Damon, regularly kept me up to date on my order progress. He was also very helpful when I had a few issues on delivery.
Very attentive, personalised, responsive and efficient.
We were proactively looked after
All staff, especially Sam, were helpful and friendly at all times
Justin Campbell and Oliver were really good in finding me my ideal car with the right specifications and right price.
Because I cannot fault the service given
An enjoyable experience all around.
Justin was extremely friendly and helpful with a very positive attitude. He always had time for my questions and had a lot of knowledge about the car, helping me to make the right decisions.
The salesman I dealt with kept me informed of the progress of my car and was very easy and straightforward to deal with.
They were very informative throughout and I did not feel pressured into making a purchase.
In addition to the above, help given by the Parts Dept. for my traditional purchase of mudflaps I always fit to my new cars! The Service Dept. quickly answered a question about something fitted to my vehicle but not mentioned in the Manual.
Everything from start to finish has been excellent.
Spoke to two dealers and they were knowledgeable, polite and helpful.
My contact Ryan was excellent in discussing options and working with me to identify my best options
Nathan was extremely helpful and helped me sort a great car. He kept me informed all the way through.
The whole process from beginning to end took less than 2 problem-free weeks. I was kept informed at every stage and felt part of the process.
Your new showroom is excellent. My husband has a serious heart condition so found the stairs up to your 'waiting area' very difficult. The introduction,of China teapots etc is very elegant and your staff are constantly attentive while waiting.