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Great service and free drinks!
I had occasion to present your technician with an unusual fault challenge and he (Mark) not only fixed the problem but resolved another :)
Because the team in Bath always go an extra mile in terms of servicing my BMW. They have also done checks free of charge and they even had my car washed! Brilliant team!
Failure to find the fault prevents complete satisfaction
Hand over at the end of the service was rushed not enough staff for number of customers also sofware update on my car took longer than expected
Completely satisfied. No issues about work done.
A very good service goodd
Under the guidance of Adrian Roddick this warranty work was handled very quickly & effectively. Both Lauren & the technician did a great job also.
All work completed on time
Almost 10 but maybe pricey, but you get what you pay for.
Katrina served me I know everytime if she looks after me while my car is in for work it will go smoothly
service carried out efficiently no problems since
Excellent service from Adrian Roddis and the team.
I always feel that my car is safe for the road after a service at BMW as they give a full report after the event - and even a video.
See above but also I was very pleased with the help given by Katrina at Bath when I needed a warranty replacement of a part in the Boot
Service took longer than expected and not kept up to date with progress.
Katerina excellent as usual, prompt and friendly, knowledgeable and kept me informed as to what was found and what needed to be done. People like this is what has kept me coming back to Wellsway, now Lovetts Bath for 20 years.
The Serves manager and all staff very simpathetic to personal emergency to licate and fit two run flat tires and deliver car to out of county funeral venue
Katrina excellent as usual, impeccable service.
Everything was explained in detail. Nothing was too much trouble.
Very pleased with the experience.
Ive been quite happy with the service, people have been helpful and due to my cars problems I was offered some compensation which was a nice gesture. Although, I was offered £250 in compensation but I only received £150.
Nothing to fault
I did not receive a text report of the service from the technician although the service coordinator said that I would . Service completed promptly and car cleaned .
See above. Work on vehicle completed on 22 May and also given VHC and video.
Slightly disappointed l could not have a courtesy car although l applied for a service 2 weeks before the date l had to accept. l was fortunate my daughter had a day off work to collect and deliver me in Bath from Bristol
Very satisfied and the staff very helpful
Katrina was excellent. She really went the extra mile offering to stay after 6pm in order for me to collect my vehicle. She kept me updated and reassured throughout the whole process. By far the best main dealer service advisor I have dealt with!
Its the worst service experience Ive had in 10 Years of BMW ownership. Work incomplete, car damaged and radio silence from Dick Lovett.
We liked that on bringing our car in for it's first service we were met by a specific person who sat down with us to go through the details of the service both before and afterwards.
I was v surprised that you didn't check and top up engine oil- I had an alert for this yesterday . Not impressed
no body or thing is perfect !!!
An inordinate length of time to resolve the issue, the vehicle was held by Dick Lovett for 9 days and I had to ask for updates on fairly regular intervals. Plus, when the vehicle was returned there was a screw puncture in the rear off-side tyre!
It passed mot
Car had been washed with a dirty cloth by the look of itdrivers seat every position possible had been moved and as the car had a software update the memory had been wiped out a rubber scuff mark poss from a work boot was on the inner door sill cove
all things explained well
Listened to my request and responded well. The service advisor was excellent. Im sure her name was Kat!
The car was booked in and worked completed as arranged without any fuss or excess charges.
Overall good although a slow check in as the paperwork wasnt to hand
I would expect nothing less from bmw Well done extremely professional service
The video of the vehicle check was a great idea
You had my car in for repairs and a re-call when i got the car back whoever had worked on it had left the seats in the front really dirty which i was not to happy about but have said nothing
1st - My car was last to be serviced so didnt pick it up until closing time even though i waited in the showroom for over 3 hours!2nd - My computer wasnt reset which still shows I need a service, so inconveniently I have to revisit to sort it!
I should add that in terms of customer service (see below) I would prefer not to use this garage. You have the wrong business model and have been seduced by modern marketing ideas. i would prefer something much more straightforward and down to earth.
As above and satisfied that the work was done in the time. Also a lift home was much appreciated.
Service & M OT completed in good time
As above All is on its way to being sorted but it should have been easier
The complementary clean and vacuum wasn't the best. The boot wasn't vacuumed at all, and the internal trim was not properly vacuumed / cleaned. Customer service was good. Service report was good.
Told would take 2 hours for the service and valet. Checked car in @ 10am, told it would now be ready at 1pm. It was ready at 1.30pm. Went to collect at 2.45pm but received at 3.30pm as blocked in so had to move other cars and also not valeted.
Overall very good. Unfortunately you didnt have my tyre in stock so it took some time to order one in. One the tyre arrived in you then ordered in the wrong wheel so what should have been 2-3 days with my car in your garage took 7 days...
Helpful service from Katrina Eveson in a somewhat complicated visit.
Although still awaiting your service representative to contact me via Email with availablilty dates so that J9 RHD can return to Dick Lovett Bath, and have a new offside door surround seal duly fixed, as the part should have now have been ordered.
Polite, efficient, friendly and helpful.
Work took longer than planned.
I was challenged unnecessarily by the SA that my car didn't need the oil / brake fluid work done until July'18 - I had previously explained to the person booking the service that i was concerned the oil wasn't in good condition due the water pump fa
The staff are helpful, courteous and thorough
Explained in box 1
Everything was done very well - we just find everything very expensive.
I booked a timed appointment to have summer wheels/tyres fitted.The appointment time was booked for 10.15 & the car was not available until 13.45 which I considered to be too long. The service representative was helpful.
Enjoyable experience. I received emails telling me of the various stages of the build, but none saying that it was nearly ready. There was a little longer time between leaving the factory and delivery than I was expecting
My salesman Justin was extremely attentive and I ended up getting what I wanted
My purchase was through the Motabiltiy scheme. I was never treated as a wheelchair user, and the communication and personal service was always excellent.
Polite and professional service from the sales team. I was kept aware at all times regarding the progress of the sale.
We were treated professionally and all our questions were answered. It was an experience I look forward to again at the end of my current deal.
The staff, and in particular Steven were extremely friendly. Nothing was too much trouble for him and he listens to what the customer wants
Everything was great, I was told accurate information. The lead time however was lengthy so if anything could be improved it would have been that.
Excellent service and customer care experience all round!
Very thing worded as promised
The sales staff and support given were excellent.