No news found with your current search criteria.
Dick Lovett Bath have been serving customers here in Bath and the surrounding areas of Trowbridge, Chippenham, Corsham and Frome since 1976. With our years of professional experience and knowledge about BMWs, we have specialist teams of staff to deal with your every need and we strive to provide our customers an enjoyable BMW ownership experience, so they return to us again and again. Our commitment to you is to maintain the highest possible dealership standards at all times, whether you are searching for a new or Approved Used BMW or are an existing owner. So, if professional excellence matters to you, come and talk to the local experts. We are also proud to announce that we are supporting St Johns Hospital this year as our charity of the year. Throughout the year we will be holding events in an attempt to raise money for this deserving cause. You can now follow us on Facebook,Twitter and Linked In to see the latest offers and find out what is going on here at Dick Lovett. FROM ALL THE TEAM AT DICK LOVETT BATH, WE LOOK FORWARD TO WELCOMING YOU.
No filters have been added
No news found with your current search criteria.
See above, same problem still not fixed. I also would have thought the hire car would be clean.
second time I took the car in for the same fault, I left specific instructions of how to identify the problem, this clearly wasn't passed on to engineers (even though it was written in report) problem persists and car has to go back for a 3rd time
Very helpful staff commited to great service
did what had to be done with good communication.
Seeing the service being done was amazing and no corners were cut
You have a set of mature service advisors. I moved from BMW Westerly Bridgewater to Bath because of it.
Every done as stated, car cleaned plus car health check and advisories done
Your prices are still too high to warrant a top mark - you charged me £20 to reset service indicators - really !!!!!
Again staff excellent and all questions answered
Brought in car to have repair to retracting boot cover Picked up car, after only to find fault recurred next dayFault still being investigated
Like that they collected my car - made my work life much easier
If I could I'd give you 4.5 stars. Minor issues - GPS aerial lead wasn't fully connected so initially thought gps not working. And inside of front and rear windscreen needed cleaning following the work, which I appreciate is fiddly. DAB radio interfe
Again very efficient service, car awaiting our return.
Service was good and finished in good time and despite some IT issues managed well. Had to wait to pay at service agents desk as he was busy with a colleague
Apart from the cost of replacing the iDrive unit there was nothing to find fault with..
A week later after the full check the cigar lighter (sat nav connection) is not working.
every element was clear and timely
The service was carried out as specified and we had a pleasant chat with Mike Yazbek about our next BMW, although it will be some time before was consider replacing our current vehicle.
The service experience following the issues encountered was satisfactory, though it really should not have been necessary to have even needed to be returned twice following two issues with suspension failing, and extremely poor paintwork
Able to fit me in on the day of my choice, flexible about dropping car off, explained what was needed and the cost, kept me informed about progress.
Staff were not pushy and allowed us to browse the various options.
Great customer service and kept informed of the progress of our service. Only problem was before the service we were told we could join a service plan but once the service was in progress, we were told we couldn't.
As above. And they are local to me ... walking distance
Would have liken to speak the product genius on drop off or collection but was unavalble, otherwise the experience was great
No courtesy car available until the following month and was without my car for a week (initially informed it would be a couple of days). Also, I was told I would be phoned back for an update on three occasions and never received the call.
Personal service in a very polite manner. Staff are genuinely interested in listening to the customer.
I think by going to reception and then being directed to the service waiting area on both the initial visit and car collection has added another unnecessary level in the process.
Repair completed without hassle
Informed me of issue and corrected, only problem was a 10 minute job and spent 3 hours in Bath.
Job organised and done on time
I took my car in for a service and found there had been a misunderstanding - I thought I had booked for a fixed 2 hour slot starting at 9.30 but this was not the case. However, this was smoothed over and Dick Lovett did it in 2 hours anyway.
THERE WAS NOTHING UNSATISFACTORY ABOUT THE EXPERIENCE. MY CAR WAS READY ON TIME AND I WAS COMFORTABLE IN THE WAITING AREA
I had to escalate the matter to BMW U.K. To be taken seriously and was quoted nearly 4 weeks to be given a courtesy car, at the time mine was only 3 weeks old.
So far the service department have a 100% rate for giving poor service. We have been compensated but I'd prefer good service rather than the trouble that we've put up with
The service waas OK, but I did not appreciate the attempts to make me spend money on unnecessary tyres.
Efficient, courteous service; servicing scheduled quickly.
Very friendly staff. Explained everything. Did everything that was required
I would have answered "extremely satisfied" if the vehicle bodywork had been clean when the work was completed.
On time, problem solved, polite customer engagement.
the whole experience has left a bitter taste and for that reason I don't think I could ever purchase another vehicle from you let alone recommend BMW
Car was given a basic clean and fundamentally main problem was sorted.
My car is still with you (and has been for 4 days) and I've had no updates or a time scale for the work being done.
Work done well, but poor keeping me informed of progress.
Much easier to book the appointment. I was expected on the day. The car was checked-in efficiently with expectations set and met. The car was returned on time with everything completed.
Very efficient service provided
It was what one would expect
Straightforward event. I'd be very disappointed if the score were anything lower!
My car was in for a recall . The work could not be completed in 1 day and the person dealing with my car collected it from my home and returned it the next day
Long wait; put on hold. When job was done told not to ask for anything else, this when it was a warranty fault! Also seat extension does not look right, i.e. does not fit properly after the work that was undertaken. What should I do?
Would have given 5 stars had the car been finished before I arrived at 4:45 to collect (it had been in the shop all day)...
Staff are very helpful ,polite and nothings to much trouble, well done
Efficient. Collected car from work twice. Both times returned washed. Problem sorted.
Because I have no complaints. Every thing satisfactory . Thanks. I
Very friendly staff and a pleasure to be served by such wonderful staff
Because they wanted me to pay for a fault that was clearly wrong with the car before I bought it. I'd had the car less than 2 weeks. Not what you expect from BMW.
Very welcomed and looked after
Very good availability to book in my car for repair by phone --- very good reception when bringing car in --- very polite, professional staff.Work carried out efficiently and excellent communication.
Our problem was dealt with promptly and efficiently.we were extremely pleased with the service we received.
Very helpful and informative
Following the takeover from Wellsway BMW they've dropped the complimentary vallet but that's not a big deal. It would have been better if they'd quoted / offered to replace the air-spring (which I flagged on booking in) the same day as the service.
Easy to get to as staff lush
Quick and easy to arrange an appointment. Process for dealing with the car on arrival was also quick and easy.
A good a service
Nice staff, friendly and obliging
From the moment I walked into reception I was made to feel extremely welcome, I loved every minute of being there, was made to feel important.
Katrina was very helpful and friendly. Car ready on time , and cleaned.
Always great service from Bath BMW
Staff were very polite and welcoming upon arrival.I was quickly informed of the work being carried out on my car and given an accurate time scale.Work was carried out to a high standard and the car was returned looking immaculate.
My car was with you for 8 days to be repaired as I was on holiday. On my return I told my service advisor I would be collecting my car 1st thing Saturday morning. My car had be "messed by seagulls" therefore had to be washed.. a hour I had to wait
Overall very satisfied but the gentleman did not come back to us with a price for a part required in the future.
Prompt, efficient, effective
The service was fine. However I had booked for the car to be picked up and returned to me the same day and at the very end of the day I was told it could only be returned the next day. I have never had that happen to me with Audi.
Although they said the work was completed and the car would be ready in half an hour, it was still waiting to be washed when I got there which was well over half an hour later.
Couldn't do enough to ensure I got what I needed
Mike Yazbek went out of his way to fine me a vehicle to drive together with the branch manager Russell. They were both a pleasure to deal with. Good business people willing to do a sensible deal and go the extra mile. Mike a great advert for BMW.
Lindsay was fantastic and even though there were a couple of hitches with the car itself she was very proficient at sorting things out.
As above and in addition the car valeter gave excellent customer service in explaining the xprotect pack with very useful tips
Long test drive. Allowed to go away to consider what options were important to me when buying a new car. I was not pressured into buying anything that I did not need. The sales people are very understanding and helpful.
San Hadfield was very welcoming, friendly yet maintained a professional attitude thoughout the sales process
Ryan Baddley-Hopkins made the experience very easy and enjoyable
The salesman was a very nice person he was not pushy , very helpful and quick to respond to emails All in all excellent service Well done
I just found the whole process faultless.Adam was extremely professional and efficient and i am really pleased with my new car. I look forward to dealing with him on my next purchase.
The show room is great, always offered lovely coffee or a cold drink when it was hot. Mike Yazbek is a fantastic sales person, all needs catered for and made the experience smooth. Very professional.
Lindsay was extremely helpful over timings
Justin worked really hard to ensure that the whole experience went as smooth as possible. He responded to my phone calls and emails almost immediately when he wasn't available.
Ryan was professional, helpful and really friendly. Went above what I thought was necessary to make sure that the purchase was as good as it could be for me. Ryan is an asset to Dick lovett BMW.
Great service and experience right through from my sales executive Justin Cambell -Watson. I was kept up to date with all aspects of the build and delivery of my new car. All the team at the centre have been great, and I know they were very excited!