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WHAT A DIFFERENCE A DAY MAKES.

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BMW i8 Roadster

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BMW Service Advisor Job Vacancy

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BMW Paint Sprayer

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BMW Sales Executive Job Vacancy

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Impress with the new BMW Shadow Edition

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BMW i Memphis Design with a special edition.

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Supporting the BMW Car Club

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Wellsway becomes part of the Dick Lovett Family

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Another Cycling Triumph

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Top Class Prom Transport

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The Annual Hope and Homes for Children Golf Day

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Wellsway BMW M Power Day

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Front Row Partners for Bath in Fashion

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Wellsway Product of the Quarter

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Sunday March 13th - Wellsway supports the Bath Half

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Claim your Free Winter Health Check

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2016 Accessories Offer of the Quarter!

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What type of BMW Engine is right for you?

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BMW xDRIVE.

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Explore the dealership

Dick Lovett

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Adrian Roddis

Service Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

Dealt promptly with identifying the problem in spite of me just popping in late on a Friday afternoon.

Service

Warranty work. Was told by service rep they would contact me through the day to keep me updated. No contact till I had to call at 4.45 to see if car was ready still being worked on so I had keep loan car overnight becuase of my evening arrangements.

Service

Facilities are comfortable and the staff are well trained

Service

Car passed MOT test

Service

serviced car while I waited and was introduced to the new model x3, another sure fire winner

Service

Problem less dealings, pleasant environment and fast turnover

Service

All went well. Effectively supported throughout.

Service

Prompt service and good advice

Service

All was as should be!

Service

My questions answered, work efficiently carried out and price for MOT and climate control service seemed reasonable.

Service

No hassle very welcoming done on time.

Service

The real-time issue was explained and I was given the opportunity to have the vehicle checked. Drinks and snack were available and served by a very attentive lady. Car was washed.

Service

Friendly service.

Service

I was expecting a call when car was ready, I called as I was hanging around waiting for it and was told it was! Arrived to collect it and reception got my contact wrong and the collection took around 30-40 minutes!

Service

I have never used Dick Lovett Bath before.I will not be anywhere else.....

Service

As above. Detailed summary of work completed.

Service

Every thing was carried out as requested and I was kept informed throughout

Service

Neither issue reported has been rectified

Service

Organised staff who kept me up to date with info

Service

Smiley staff and good coffee. They finished the service early and communicated well.

Service

Booking in for the service was trouble free and was completed on the day of my choice

Service

Very good service but I wish that they had a courtesy car system as I live nine miles away!

Service

Service completed as required in a timely manner

Service

Overall good, however one of the service indicators wasn't cancelled after the system was reprogrammed, necessitating a return visit to have it reset. Email service report had incorrect tyre sizes listed: correct in final documentation however.

Service

good greeting by reception, comfy seats and coffee, and Thomas Sigee in service was excellent

Service

Problems always dealt with.

Service

Adviser was good and clearly explained everything.

Service

Not completely as I did give my mobile number to call and they telephoned my husband.

Service

See above

Service

A 2 hour service took over 2 hours 45 minutes without explanation and the customer seating area is freezing cold, particularly when showroom cars are being moved around. Also the warning on two rear tyres gave the wrong tyre size.

Service

Overall very pleased with efficiency and quality of service

Service

The experience was let down by having to change booked dates because spare parts didn’t arrive on time! Irritating and not at all understandable.

Service

Despite the booking process going wrong and the car being booked into bristol instead of bath, the bath team still managed to squeeze my car in for a service.

Service

Great customer service even with an ancient car going for a free product recall. Lyndsey was very helpful.

Service

I was extremely happy with the customer service. Friendly and helpful.

Service

Car was superficially cleaned on the outside, but the inside was not hoovered, straw was still present all over the boot when returned.

Service

The person I dealt with really seemed to understand the problem with my car and how it could be resolved

Service

All done as requested - including a nice loan car that I was able to retain as my car took longer.

Service

One or two issues still to be resolved they will hopefully be taken care of in the very near future.

Service

Service ok, reservation on car itself due to repeated issue with engine oil level increasing.

Service

Let's just say things did not go well

Service

I called and made a booking for a service which was seamless enough, however, when I arrived on the day of my service they had no record of my booking also that they could not carry out the service without first seeing previous paperwork / history

Service

As per my first answer

Service

Easy to bookFriendly ServiceGood facilities at location

Service

see above

Service

Its a shame I wasn't told of the need for a software update when I brought the car in 2 weeks earlier for a winter wheel change. But the work was done efficiently and well within the expected time.

Service

The work carried out was not completed to plan which meant that for the second year running my personal schedule had to be altered by another day. In addition, my car computer wasn't updated so it still shows service due in December 2017.

Service

excellent service received

Service

Ultimately it worked out fine, but I had to request car collection, whereas being a recall, shouldn't I have been offered that service and/or a courtesy car?Unsatis. answer to asking reason for recall.Factual inaccuracies on summary sheet - my car?

Service

You cannot better perfection

Service

Work carried out within promised time

Service

very friendly staff- efficient and helpful

Service

Well organised and friendly service

Service

Price high but service good

Service

Very pleasant people

Service

Pleasant staff and efficient handling of my job

Service

I didn't have the best customer experience on the day, with a call at 5.50 to say the car would not be ready and you close at 6. Collected car the next day, but stood in the freezing cold for 15 minutes waiting for my car to appear. They forgot me.

Service

It was a very professional service. The follow up video was new to me, but again complimented the overall offering. BMWs are high end cars, and this service lived up to this

Service

I don’t see how my visit could have been any better.

Service

On time, professional and helpful.

Service

The service itself and the process was really impressive. The cost wasn’t made clear to me and when I asked about the relevance of the warranty on the car and what would/wouldn’t be covered, the answer was vague and didn’t really answer the question.

Service

Good salesman - no attempt to oversell & right car found straight away. Affordable finance deal arranged immediately. Used car looked and felt new on delivery. Service staff excellent. Valeted as well! Video message brilliant innovation.

Service

In purchasing a new car I was provided with a number of viable solutions which we worked through to deliver the desired outcome.

Service

Kept to time schedule polite service

Service

They dealt with all items and finished to time.

Service

My difficult communication hrs were respected and the team operated around my schedule!

Sales

The staff helped me every step of the way and kept me updated all the way through

Sales

Couldn't be happier. The car we targeted from the outset is just as we hoped it would be and from test drive to purchase we were looked after,almost like family:they seemed to really care that all was going well.

Sales

The salesman took time to make sure I was aware of possible vehicles within the dealer group which I could test drive/buy second hand. He was positive about arranging test drives When we arranged to take the test drive he made sure the car was there!

Sales

The salesman, Damon, regularly kept me up to date on my order progress. He was also very helpful when I had a few issues on delivery.

Sales

Very attentive, personalised, responsive and efficient.

Sales

We were proactively looked after

Sales

All staff, especially Sam, were helpful and friendly at all times

Sales

Justin Campbell and Oliver were really good in finding me my ideal car with the right specifications and right price.

Sales

Because I cannot fault the service given

Sales

An enjoyable experience all around.

Sales

Justin was extremely friendly and helpful with a very positive attitude. He always had time for my questions and had a lot of knowledge about the car, helping me to make the right decisions.

Sales

The salesman I dealt with kept me informed of the progress of my car and was very easy and straightforward to deal with.

Sales

They were very informative throughout and I did not feel pressured into making a purchase.

Sales

In addition to the above, help given by the Parts Dept. for my “traditional” purchase of mudflaps I always fit to my new cars! The Service Dept. quickly answered a question about something fitted to my vehicle but not mentioned in the Manual.

Sales

Everything from start to finish has been excellent.

Sales

Spoke to two dealers and they were knowledgeable, polite and helpful.

Sales

My contact Ryan was excellent in discussing options and working with me to identify my best options

Sales

Nathan was extremely helpful and helped me sort a great car. He kept me informed all the way through.

Sales

The whole process from beginning to end took less than 2 problem-free weeks. I was kept informed at every stage and felt part of the process.

Sales

Your new showroom is excellent. My husband has a serious heart condition so found the stairs up to your 'waiting area' very difficult. The introduction,of China teapots etc is very elegant and your staff are constantly attentive while waiting.