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ABOUT US, DICK LOVETT BATH

Find out more about what we do and our team.

Latest News & Events

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BMW Service Advisor Job Vacancy

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BMW Retail Manager Job Vacancy

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BMW Paint Sprayer

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BMW Sales Executive Job Vacancy

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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BMW i Memphis Design with a special edition.

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BMW i3 Service Inclusive

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Supporting the BMW Car Club

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Wellsway becomes part of the Dick Lovett Family

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Another Cycling Triumph

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Top Class Prom Transport

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The Annual Hope and Homes for Children Golf Day

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Wellsway BMW M Power Day

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Front Row Partners for Bath in Fashion

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Wellsway Product of the Quarter

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Sunday March 13th - Wellsway supports the Bath Half

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Claim your Free Winter Health Check

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2016 Accessories Offer of the Quarter!

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BMW xDRIVE.

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ROAD TAX CHANGES 01/04/2017

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What type of BMW Engine is right for you?

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Explore the dealership

Dick Lovett

Dick Lovett Bath have been serving customers here in Bath and the surrounding areas of Trowbridge, Chippenham, Corsham and Frome since 1976. With our years of professional experience and knowledge about BMWs, we have specialist teams of staff to deal with your every need and we strive to provide our customers an enjoyable BMW ownership experience, so they return to us again and again. Our commitment to you is to maintain the highest possible dealership standards at all times, whether you are searching for a new or Approved Used BMW or are an existing owner. So, if professional excellence matters to you, come and talk to the local experts. We are also proud to announce that we are supporting St Johns Hospital this year as our charity of the year. Throughout the year we will be holding events in an attempt to raise money for this deserving cause. You can now follow us on Facebook,Twitter and Linked In to see the latest offers and find out what is going on here at Dick Lovett. FROM ALL THE TEAM AT DICK LOVETT BATH, WE LOOK FORWARD TO WELCOMING YOU.

Meet the team

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Leon Vitti

Head of Business

Derek Owen

General Sales Manager

Oliver Waters

Used Car Sales Manager

Derek Hendy

Aftersales Manager

Russell White

Retail Manager

Dan Clark

Parts Manager

Adrian Roddis

Service Manager

CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The job was completed on time and I even received a video showing the inspection of my car's underside which was both interesting and useful.

Service

Good service

Service

Thomas in particular was fantastic. Was also great to see Ryan who sold me & my girlfriend our car and catch up with him. Two great employees.

Service

KATRINA KEPT ME UPDATED WITH PROGRESS AND ANTICIPATED /OVERCAME POTENTIAL PROBLEMS

Service

As above

Service

Take long time to repair my car

Service

Friendly welcome, helpful service and car fully valeted.

Service

I have a e46 330ci convertible its a 2003 car which i bought from Wellsway which is now Dick Lovett, I have been the owner of this car since 2005 the car has only done 24,000 miles and is still in showroom condition,I booked the car in for a service

Service

It was not a Service l took my car in for but a check-up on a possible problem BMW informed me of regarding the front passenger seat Air Bag. No problem was found however. Despite this a full diagnostic service was carried out on the car.

Service

Again Adrian provided excellent service I’m just concerned you don’t get the same level of service from the rest of the team

Service

Happy with service

Service

2.5 hours to have 4 tyres replaced and balanced is not an acceptable amount of time to wait, particularly with an appointment. I am certain BMW can do better.

Service

I would have been completely satisfied except for the difficulty in trying to book a service. Getting through on the phone was near impossible at times and creates a very bad impression on customers

Service

There was an Aire of impending doom in the whole showroom, no one was happy or smiled, just another person coming to annoy us? that was how I felt.Also the entrance into the showroom was not clear (Had to use the large sliding doors) Poor

Service

Very happy with service in dealership and with the customer adviser. Very frustrated with phone service as detailed above.

Service

Well wasn’t actually asked if everything was okay also no hire car offered

Service

Overall service has been better since you have rebranded Bath from Wellsway BMW to Dick Lovett BMW and taken over from Wellsway BMW or since rebranding. I am not sure the background but it is alot better for what ever the reasons.

Service

Outstanding service as usual. Fast, efficient, friendly - they really do care.

Service

Did the job in the time they said for the price we agreed

Service

After a minor service where updates were also installed I went to drive vehicle away but noticed a warning light on the dash board. Vehicle booked in again. On way home light went off and I have called twice to find out if it still needs to come in.

Service

Slightly over ran the time slot

Service

Dick Lovett Bath provide a very friendly and efficient service. I had a small issue after the recent work which was resolved very quickly before I left the premise.

Service

Efficiency

Service

I would have liked to be offered a courtesy car.

Service

Very efficient and nice to receive car back with a full valet - looked good as new again! Only slight problem was having to wait a couple of weeks before a pick-up and return could be arranged.

Service

They took up all the matters I asked for and responded on them

Service

As per answer above and work carried out

Service

As above. Great customer service and I was taken through all the stats regarding vehicle usage, brake pad remaining etc.

Service

The job was satisfactorily completed although they didn't have all the parts needed so my car had to remain in the workshop for an extra day.

Service

there are no other bmw specialist in the area.

Service

I have been driving BMW cars for many years and I could not fault the service experience I received

Service

Nice greeting at service desk with a coffee service work done on time with no fuss

Service

Recently x5 was serviced Adam ex salesman arranged a loan car ,Tom in A/sales was very polite good all round service

Service

As above

Service

Efficient service.Unfortunately car not cleaned on inside as on previous service visits.

Service

I had arranged to collect my car as a specific time as was catching a plane. I arrived on time and was told the car was being put back together and was not ready.

Service

The personal detail by the service department was excellent.

Service

The service was satisfactory but just had to wait a while for them to finish it and test it afterwards.

Service

The service on the telephone with queries & to book a service is a vast improvement on previously with Wellsway

Service

The only negative was the time it took to get a booking. I rang several times without success and left a message which was not responded to. Once I spoke to someone the entire process through to collecting the car was faultless.

Service

Everything went very well from beginning to end, with no nasty surprises.

Service

First class service and customer care

Service

As per first response

Service

had to wait for some time whilst work was done. There was a mix up in what we asked for not being detailed on the job sheet.

Service

As above

Service

Just one issue with the first bill presented to me which tried to charge me for a non chargeable service package item.

Service

The work was carried out to a high standard and in the time promised.

Service

Just little things not done. My car was at the dealership for two days and when I picked it up it hadn't been washed

Service

I was very happy with the work and the being kept informedthe only issue I have is that it was not easy for me to get to work once I dropped the car off. A curtesy car or an offer to take me to work would have made it a toatally premium service.

Service

Same as above

Service

Great as always

Service

All went well no problems

Service

See above.

Service

Easy to deal with, no stress, no hassle, straight forward with great attention to detail

Service

All service staff I have encountered have always been most helpful.Gavin especially has always been excellent and dealt with my problems in a efficient and professional manner.

Service

Service was excellent

Service

I found all the staff at Dick Lovett Bath to be polite & very helpful.The reception facilities were excellent especially the coffee & biscuits.

Service

Despite issues with the car, replacement vehicle supplied for family - thank you.

Service

Nice people on service reception but aggressive intercepting and corralling of customers is unpleasant. Also, this dealership needs to get a proper entrance - having spent big on re-furb and channeling potential customers through doors for cars - no.

Service

Close to home easy to arrange the service

Service

You have great staff

Service

Job was thorough and well-communicated.It was a very large bill for a timing chain change due to engine having to come out.This is a disappointing design feature but very grateful for help with price from BMW and my advisor, Gavin.

Service

It is the best service I have ever experienced from any garage

Service

Professional

Service

no video sent showing the repairs

Service

Great service and support

Service

Sorted my problem promptly

Service

All the staff are very pleasant. I have dealt with Gavin a number of times before and he is very efficient and polite.

Service

Very helpful staff commited to great service

Service

Seeing the service being done was amazing and no corners were cut

Service

did what had to be done with good communication.

Service

See above, same problem still not fixed. I also would have thought the hire car would be clean.

Service

second time I took the car in for the same fault, I left specific instructions of how to identify the problem, this clearly wasn't passed on to engineers (even though it was written in report) problem persists and car has to go back for a 3rd time

Service

You have a set of mature service advisors. I moved from BMW Westerly Bridgewater to Bath because of it.

Service

Every done as stated, car cleaned plus car health check and advisories done

Service

Your prices are still too high to warrant a top mark - you charged me £20 to reset service indicators - really !!!!!

Service

Again staff excellent and all questions answered

Service

Brought in car to have repair to retracting boot cover Picked up car, after only to find fault recurred next dayFault still being investigated

Service

If I could I'd give you 4.5 stars. Minor issues - GPS aerial lead wasn't fully connected so initially thought gps not working. And inside of front and rear windscreen needed cleaning following the work, which I appreciate is fiddly. DAB radio interfe

Service

Like that they collected my car - made my work life much easier

Service

Excellent service.

Service

Service was good and finished in good time and despite some IT issues managed well. Had to wait to pay at service agents desk as he was busy with a colleague

Service

Again very efficient service, car awaiting our return.

Service

Apart from the cost of replacing the iDrive unit there was nothing to find fault with..

Service

A week later after the full check the cigar lighter (sat nav connection) is not working.

Service

every element was clear and timely

Service

The service experience following the issues encountered was satisfactory, though it really should not have been necessary to have even needed to be returned twice following two issues with suspension failing, and extremely poor paintwork

Service

The service was carried out as specified and we had a pleasant chat with Mike Yazbek about our next BMW, although it will be some time before was consider replacing our current vehicle.

Service

Able to fit me in on the day of my choice, flexible about dropping car off, explained what was needed and the cost, kept me informed about progress.

Service

The service I have received so far has been excellent. This is not always the case with luxury brands but all the staff I have dealt with were polite, friendly and helpful. I would say it has been one of the best customer experiences I have ever had

Sales

It all started with your Salesman Ryan Baddeley-Hopkins who sold me the car as he is a fantastic guy who excels in customer service.From thereon everything was fantastic by all members of Dick Lovett in Bath.

Sales

Ryan provided excellent support to ensure I made the right decision about purchase and kept me well informed of progress of car delivery.

Sales

Derek Owen and the team are a credit to the brand

Sales

Adam could not have been more helpful

Sales

Friendly no pressure service. Asked my needs and started from there.

Sales

Everyone was courteous, knowledgeable and overal the buying process went pretty smoothly and we ended up with what we were looking for.

Sales

Totally down to the competence, professionalism and friendly nature of Sam and Alex.

Sales

Excellent service in every way!!

Sales

The sales person lacked interpersonal skills.never asked what I needed ,just persisted at trying to sell me car in front of him.Was thinking of purchasing Mercedes however service staff quality made my choice for me.

Sales

same as above

Sales

The paperwork looked a little daunting at first but I was soon at ease as the sales executive patiently expalned what every thing was about. Very professional in all he did.

Sales

Because my current car insurance had already been cancelled. They then delivered the car to me and a token gesture was given , which is why I've given a fairly satisfied not completely disatified.

Sales

Great customer service, helpful and nice.

Sales

As per answer number 1

Sales

fabulous staff. Wanted to provide the best service possible. Always did what they said they would. Very professional

Sales

Again the overall help & support was the ultimate. I wish to thank all of the staff at Dick Lovett.

Sales

Very enthusiastic and knowledgeable about the products I buy. Justin always looks after me.

Sales

Very helpful and explained everything

Sales

Kept informed and did what they said they would. Sent a personal video of the car once it arrived at the dealership as I had elected to wait for a 1 Sept registration.

Sales

As above

Sales

Everything went smoothly.

Sales

It was just a great experience very helpful answered all the questions we askedin away your could understand. And great coffee

Sales

Ryan, was very helpful from the first conversation at the launch and did everything I could have asked for. All staff at the dealership were friendly and helpful, nice environment and good coffee.

Sales

Sales ordering, test drive went smoothly and super quick as well, got my vehicle delivered ahead of the forecasted time.

Sales

everything was explained well, all questions dealt with promptly, it was helpful to have regular email contact, paperwork was efficient, the handover of the car was well managed, and there was follow up afterwards to check I was happy.

Sales

Flexibility in arrangements in preparation and on the day

Sales

Two Eletronic faults in 105 miles

Sales

I was very satisfied with the service I received at Bath BMW. All the staff I came in contact with were all very polite and helpful. Adam Warfield was friendly and professional. He took the time to talk me through the controls in the car clearly

Sales

Good

Sales

Sales and after sales service and care are exceptional. Well taken care of from the moment you walk in to driving car off the forecourt.

Sales

I received great service from start to finish from Adam Warfield. He outlined all my options, kept me up to date throughout the process and didn’t try to sell me anything extra that I didn’t need.

Sales

As above